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Ciocca Ford
Quakertown, PA
1,463 Reviews
THE CIOCCA PROMISE - 1 Year Free Oil & Filter Changes. Tire & Wheel Protection (12 Month/15k miles). Powertrain Warranty with AC Coverage (up to 100k Miles). Contact dealer for more details.
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Showing 1,463 reviews
October 06, 2016
Warranty work turned into being quoted $1000 worth of work. So, the check engine light came on in my truck. I pulled the code myself and took it to the dealer because I knew for a fact it was covered under warr So, the check engine light came on in my truck. I pulled the code myself and took it to the dealer because I knew for a fact it was covered under warranty. Once in the shop, the warranty work was performed free of charge but I was also told my truck needs over $1000 in work. Most of that work consisted of a 60k mile preventative maint. What hurt the most is not even 9k miles ago, I had an oil change and was told the left rear brake calipers was hanging up. I was told that the brake wear was even but I needed to spend $100-$200 for a cleaning job since the pads had over 80% wear left in accordance with state inspection guidelines. I did so but also asked if the right was checked. I was told the right was fine. Now all the sudden, the right side now needs work and the brakes need to be replaced. Now, I don't own a mint and I consider myself to be rather savoy with mechanic work so I normally do work like this on my own however I just don't have time right now so I let them do the work. I guess my problem is the fact that in trying to minimize wear and tear on my vehicles, I went the extra mile to make sure my vehicle is safe and was either lied to or someone didn't perform a full inclusive safety check. I bought this vehicle used 10 months ago from ciocca and it's been a problem child so much that I will never buy a used vehicle from them again. The previous owner smoked and they masked it with scents telling me no one smoked in it. I will say I have bought two other vehicles brand new and never had a problem. The service desk people are great to work with but I am questioning the shops performance. More
by owler98
Verified CustomerEmployees Worked With
Paul in service
October 05, 2016
Easy to deal with. Friendly, informative, reasonable prices. They went out of their way to provide what I wanted. Location is convenient. Service was fast. Overall it wa Friendly, informative, reasonable prices. They went out of their way to provide what I wanted. Location is convenient. Service was fast. Overall it was a good experience. More
by ANNELIESFRANZESE
Employees Worked With
Ron Grigg
October 05, 2016
Emergency tire change We were taking a friend to Wills Eye Hospital in Pilly for a 12 noon appointment when we had tire trouble on the Turnpike. We excited at Quakertown to We were taking a friend to Wills Eye Hospital in Pilly for a 12 noon appointment when we had tire trouble on the Turnpike. We excited at Quakertown to find a full service garage. I stopped at Pep Boys first but they could not take us for an hour and a half. Next I stopped at Ciocca Ford. The service manager Mike Kardane went out of his way to assist us. He said it being Friday and the end of the month they were very busy but they deal with emergencies on a daily basis. He could see we were upset so he pulled a technician off a job and got our car in right away. They changed the tire and put on the spare and we were soon on our way. We called the hospital and explained our situation to them but they said no problem. So we were very thankful for the courteous and prompt service from Ciocca and Mike Kardane! More
by Rjones4621
Employees Worked With
Mike Kardane
October 04, 2016
The best dealership, bar none Thanks for a quick diagnosis and prompt repair, at a clean modern facility, and the use of a rental car @ $30/day, and last but not least the courtesy Thanks for a quick diagnosis and prompt repair, at a clean modern facility, and the use of a rental car @ $30/day, and last but not least the courtesy of everyone at the dealership. More
by AB110
Employees Worked With
Paul Wehner
October 03, 2016
New tires Overall not extremely happy with this visit. Came in for a 1 o'clock appt and did not leave until nearly 3:30. Now I get that I have an unusual and d Overall not extremely happy with this visit. Came in for a 1 o'clock appt and did not leave until nearly 3:30. Now I get that I have an unusual and difficult to mount tire size, 19.5, however I fail to see how it could take nearly 2 1/2 hrs to mount and install 4 new tires. I have had good experiences at Ciocca in the past, unfortunately this was not one of them. More
by YUKONGOALIE1
Employees Worked With
Paul Wehner
October 03, 2016
Oil change They got me in right away without an appointment which was really nice I really liked that. Everyone was real helpful. Free coffee and water was nice They got me in right away without an appointment which was really nice I really liked that. Everyone was real helpful. Free coffee and water was nice..Last time I was there they had donuts.Sometimes they have soft pretzels. More
by drlone1973
Employees Worked With
Mike Kardane
October 01, 2016
the staff was excilent, in and out in a vary reasonable time I came in a day before and ask if they could fit me in for my first oil change on my truck for the next day and Paul at the desk gave me three times a I came in a day before and ask if they could fit me in for my first oil change on my truck for the next day and Paul at the desk gave me three times and I picked one. I ask how long it would take and if I could wait, my truck is a diesel and takes more then the normal truck. he gave me a time line and the day of the service they hit the time line with out waiting any longer. I had several questions about future service on my truck and he answered all and explained what was needed. i am vary please with my experience at the service center. More
by CKENNEDY2
Employees Worked With
Paul Wehner
September 30, 2016
Chris Batori (my salesman) and the entire staff were awsome All the folks at Ciocca Ford were excellent to work with. I have bout dozens of vehicles from them over the past 15 years and they always exceed my e All the folks at Ciocca Ford were excellent to work with. I have bout dozens of vehicles from them over the past 15 years and they always exceed my expectations. More
by CHUCK.PEDANO
Employees Worked With
Chris Batori, Jimmy Breslin
September 30, 2016
Service Appointment The whole staff from Mike Minnitti, Mike Kardane and the techs take the time to talk with customers and explain in simple terms any problems that are The whole staff from Mike Minnitti, Mike Kardane and the techs take the time to talk with customers and explain in simple terms any problems that are encountered with service. They are thorough and professional, suggesting areas to be watched for any future service needs. I have consistently been very satisfied with the service at Ciocca. You are a person here , not just a customer. They take time to ask on driving habits and usage to better determine areas to be checked during service procedure. More
by SHAWLUCK
Employees Worked With
Mike Kardane, Michael Minniti
September 30, 2016
Car Repair This is our second visit for work on car. They again were very courteous to us, through the whole process. I plan on coming back in the future. This is our second visit for work on car. They again were very courteous to us, through the whole process. I plan on coming back in the future. More
by FRANKDAWN3
Employees Worked With
Mike Kardane, Tim Adams
