Ciocca Ford

Professional Dealership We had a great experience buying a used car from Ciocca. Everything was handled professionally and I would highly recommend them in the future. The We had a great experience buying a used car from Ciocca. Everything was handled professionally and I would highly recommend them in the future. The vehicle was ready when we arrived, the price negotiation was fair and the entire process took less than an hour. Bob Mason and Kelly Morgan was very prompt in responding to questions and I enjoyed working with them both. More

State inspection & rear parking assist issues with my F150 I contacted Mike Kardane about a problem with my Rear Parking assist system on my F150. While it was there I had the State inspection preformed. I w I contacted Mike Kardane about a problem with my Rear Parking assist system on my F150. While it was there I had the State inspection preformed. I was kept informed as to the issues and possible corrective action to rectify the problem. Mike had my truck ready when he said it would be, with all the agreed to service items taken care off. Always a pleasure dealing wit Mike. More

Grease Lightning Mike Kardane is simply the best. He kept in touch with my the entire step if the way. He is very kind and informative. Best service experience ever. Mike Kardane is simply the best. He kept in touch with my the entire step if the way. He is very kind and informative. Best service experience ever. More

Warranty work on my Explorer The navigation system on my Explorer failed. I talked with Mike Kardane on the phone about the problem and followed his suggestion on a possible solu The navigation system on my Explorer failed. I talked with Mike Kardane on the phone about the problem and followed his suggestion on a possible solution to the problem. The navigation system began to work again. A couple of days later, the navigation system failed again with the message that the SD navigation card needed to be replaced. I called Mike Kardane and he immediately set up an appointment for me. The car was repaired and I have had no repeat of the problem. I am extremely pleased with the way this item was handled and will recommend this service center. Thank you. More

We Love Ciocca Ford The utmost professionals. Well groomed and polite. No hassle pricing. Went above and beyond with finding out questions we had about our purchase. The utmost professionals. Well groomed and polite. No hassle pricing. Went above and beyond with finding out questions we had about our purchase. Quick and expedient. Generally one of the best experiences I had buying a car. More

Service is good, but the skills are still not perfect One angle of my front undercar splash guard (Ford escape 2013) came loose since last time I had oil change here. So I went back to have it tightened ( One angle of my front undercar splash guard (Ford escape 2013) came loose since last time I had oil change here. So I went back to have it tightened (cost me about $40 from the bill). However, within a week, half of the undercar splash guard came off again. It could be a problem of the part itself, which might be beyond repair at the first place. But for the price that I paid, I hoped the fix would last longer. More

Hood Adjustment, Minimal Results Called in to have my hood latch adjusted, car approximately 1 year old, as my hood appeared to not be aligned with the front fascia. Upon arrival, how Called in to have my hood latch adjusted, car approximately 1 year old, as my hood appeared to not be aligned with the front fascia. Upon arrival, however, it was indicated that the latch has no adjustment. Only minor adjustments with the bump stops were performed. Once home, I was able to access the latch and adjust accordingly within a few minutes. As the dealer is over an hour from my location, it was a lot of driving for minimal results. I'm glad it was a simple fix, however, and this has been my only negative experience so far with Ciocca. All of the employees are always courteous and helpful, so I will continue to come back in the future. More

Excellent customer service I would love to say that my vehicle was brought in for a broken door handle. I had called my warranty company and they said we won't cover it. Tim was I would love to say that my vehicle was brought in for a broken door handle. I had called my warranty company and they said we won't cover it. Tim was able to get it covered for me and I only had to pay my deductible. I am very pleased with the level of service here. Thanks Tim More

Very Happy My 2016 Ford Escape was due for its 5000 mile oil change. I decided to have the inspection done as well. I was greeted immediately. Tim was very profe My 2016 Ford Escape was due for its 5000 mile oil change. I decided to have the inspection done as well. I was greeted immediately. Tim was very professional. He answered all of my questions. The work was completed in a timely manner. Will definitely be using your services in the future. More

Car for service I got three tires and got the fourth free and a rebate. I also got my oil change and they fixed two recalls. Ford was able to give me a loaner car bc I got three tires and got the fourth free and a rebate. I also got my oil change and they fixed two recalls. Ford was able to give me a loaner car bc of the recalls. More