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Ciocca Ford

Quakertown, PA

Overview
Employees
Reviews
Vehicles
4.4
1,561 Reviews
Located at 780 S West End Boulevard in Quakertown, PA, we are dedicated to making sure that our customers are satisfied. When you shop with us, you'll have access to a wide selection of new Ford models, as well as an extensive inventory of used cars, trucks, and SUVs. When you combine this shopping experience with our top-notch finance center, experienced service center, and well-stocked parts department, you'll start to understand why we are the choice of so many people for solutions to their automotive needs.
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780 S West End Blvd

Quakertown, PA

18951

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Showing 1,562 reviews

August 18, 2025

Disappointed had to pay for gloves, towels. Should be included as the cost of doing business. Consumers should not have to pay for that. More

by JCOPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Ciocca Ford responded

Thank you for your feedback. We’re sorry to hear you were disappointed about the additional charges for gloves and towels. We understand your concerns, and we strive to be transparent about all costs involved in our services. Your input is important to us, and we’ll take it into consideration as we continue to review our policies to provide the best experience for our customers. If you have any further questions or would like to discuss this in more detail, please feel free to reach out.

August 17, 2025

Great friendly service … very accommodating…. They do Quality work and fast service .:. Very organized service department… I highly recommend! Jim More

by CASSEL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Ciocca Ford responded

Thank you so much for your kind words, Jim! We’re thrilled to hear you experienced friendly, accommodating, and fast service with quality work from our organized service team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

August 15, 2025

I like bringing my car here for oil changes; however, was disappointed when I received my bill and there was a charge for gloves, covers, mat, towels. Find it hard to believe you are passing the cost of thos More

by RONNIC1833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Ciocca Ford responded

Thank you for your feedback and for choosing us for your oil changes. We’re glad you trust us with your vehicle, but we’re sorry to hear you were disappointed by the additional charges for gloves, covers, mats, and towels. These charges help cover the cost of materials we use to ensure your car is serviced safely and kept clean. We strive to maintain transparency with all fees and to provide the best care possible. We appreciate your input and will continue to evaluate how we can offer value while maintaining high service standards. If you’d like to discuss this further, please feel free to reach out.

August 15, 2025

stefanie and the service team were outstanding - from the initial inspection to problem solving to estimated cost and resultant timeliness - but couldn’t ask for a more customer- friendly experience More

by edC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Ciocca Ford responded

Thank you so much, Ed! We're thrilled to hear that Stephanie and the service team provided an outstanding experience from start to finish. Clear communication, problem-solving, and timeliness are all things we take pride in, and it’s great to know they made a difference for you. We truly appreciate your kind words and look forward to assisting you again whenever you need us!

August 15, 2025

Professional people helpful with needed information and minimum haggling. Would recommend. Didn't try to upsell. More

by daphotopa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom
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Aug 15, 2025 -

Ciocca Ford responded

Thank you for your kind words! We’re glad to hear you had a professional and straightforward experience with us. Minimizing the hassle and providing helpful information without upselling is something we strive for. We really appreciate your recommendation and look forward to assisting you again in the future!

August 15, 2025

The mechanic should leave the controls how you have them,air conditioning control and my headlights. More

by SNLHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Ciocca Ford responded

Thank you for your feedback. We apologize for any inconvenience caused by the adjustments to your vehicle’s settings during service. Our goal is always to respect our customers’ preferences, and we’ll be sure to remind our team to return all controls — including A/C and headlights — to their original settings moving forward. We appreciate you bringing this to our attention and hope to provide a smoother experience next time.

August 14, 2025

I appreciate the quick service to get my vehicle in and the communication if my vehicle needs something before making any repairs.. More

by ERIC.FOX3C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Ciocca Ford responded

Thank you, Eric! We’re glad to hear you appreciated the quick service and clear communication throughout your visit. Keeping you informed before any repairs are made is a priority for us, and it’s great to know that made a positive impact on your experience. We truly appreciate your feedback and look forward to serving you again!

August 14, 2025

Good quick service , happy so far with work done. Will go here again if needed More

by jlszuchyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 15, 2025 -

Ciocca Ford responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 13, 2025

Just easy to work with, finds time when needed to have job done for me More

by MILLER1832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Ciocca Ford responded

Thank you for your feedback! We’re glad to hear that we could make things easy and accommodate your schedule. It’s always our goal to get the job done when you need it. We appreciate your support and look forward to helping you again!

August 12, 2025

Chris Batori is a great Salesman. Very patient and he knows what he is talking about. More

by EDWIN.ORTIZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Batori
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Ciocca Ford responded

Hi Edwin, Thank you for the kind words! We're glad to hear that Chris provided you with patient and knowledgeable service. We’ll be sure to pass along your compliments to him. Thanks for choosing Ciocca, and we hope to assist you again in the future!

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