Ciocca Ford

Service Oil Change, tire rotation, car needed alignment. Customer service was great, keeping us informed of what was going on with our vehicle. The bill was Oil Change, tire rotation, car needed alignment. Customer service was great, keeping us informed of what was going on with our vehicle. The bill was reviewed and Tim explained everything about the alignment that was needed. He was pleasant to talk with and friendly but also professional. Would come back to this dealership even though I am closer to other Ford Dealerships and get free inspections on our Ford vehicles. More

Excellant Service I generally don't take the time to complete reviews but I needed to share the excellent service that I recently received from Ciocca Ford of Quakertow I generally don't take the time to complete reviews but I needed to share the excellent service that I recently received from Ciocca Ford of Quakertown last Friday, July 15th through Wednesday, July 20th. I was traveling last Friday to Allentown for a sales meeting which was scheduled at 9:30 AM when my car broken down merging on to the PA turnpike in Lansdale. After calling Ford roadside service for assistance and calling 911 to make sure that myself and my passenger were in a safe location, I learned that Ford roadside couldn't assist as the PA turnpike is restricted, so only their authorized drivers could tow my car. When the authorized driver arrived he offered to tow my car to Ciocca Ford of Quakertown, I then called Ciocca Ford and was transferred to Justin, who handled my call and situation very professionally and timely. I explained to him that I had a sales meeting to attend in Allentown and needed assistance with a rental car. When I got to the dealership about an hour after my car broke down, Justin was waiting for me, he collected all my information, completed his check list and let me know that he worked with the local Enterprise location to order a rental car. Within 15 minutes, the car arrived, I loaded it up and was off to Allentown, arriving there at 11:15 AM and completed the meeting. I was travelling from outside of Boston, MA and was extremely anxious to make sure I presented to this group that day. I would like to thank all of employees at Ciocca Ford of Quakertown that I dealt with, each one was friendly and very professional, always greeting me with a smile. I need to call out Justin Nyborg in your Service Area, who went above and beyond his responsibilities to make sure that my car was looked at in a timely manner, that I was aware of all of the repairs that they were being recommended, communicating when the car would be ready, arranging the rental car and meeting at the entrance on Wednesday, July 20th at 7:50 AM with my keys and paperwork so I could be on my way back to Boston as soon as possible. Thanks again to Justin and the employees of Ciocca Ford, I appreciate all of your assistance, I wish you were closer to Boston, I would bring my cars here for service, enjoy your summer, Joe. More

Excellent, very happy I was very happy with the sales and service of the upgrade to my vehicle and would highly recommend this to friends Thanks to Chad for his knowledge o I was very happy with the sales and service of the upgrade to my vehicle and would highly recommend this to friends Thanks to Chad for his knowledge of the products that I purchased More

service Cordial, friendly, and helpful as is the typical norm. Customer Service has always been a pleasure to deal with, see you in another week for the repl Cordial, friendly, and helpful as is the typical norm. Customer Service has always been a pleasure to deal with, see you in another week for the replacement touchscreen... More

New Mustang This dealership and their employees were very helpful and not pushy. The salesman I delt with(Brian) was very helpful and made sure I was happy with a This dealership and their employees were very helpful and not pushy. The salesman I delt with(Brian) was very helpful and made sure I was happy with all aspects. He made sure that I liked the car and then made sure I was happy with the cost as we worked out financing. More

Warranty Repair of 2016 F150 After being turned away from another Ford dealership (it was late in the afternoon on a Saturday), the sales and service staff in Quakertown bent over After being turned away from another Ford dealership (it was late in the afternoon on a Saturday), the sales and service staff in Quakertown bent over backwards to ensure our concerns were handled efficiently and effectively. Our truck was repaired quickly and correctly. They provided extremely professional service while keeping us informed. They provided us with a level of confidence the repairs would be effective while ensuring we understood they would do everything in their power to "make it right." While the truck was repaired in less than one hour, they provided us a loaner vehicle so they could perform additional testing on Monday. The service staff was confident in the repair but made sure we would not hesitate to return with any additional/future concerns. We are extremely satisfied with the people, level of care, and professionalism displayed by everyone from the sales and service staff we had the pleasure of meeting. More

Service oil change Again excellent service oil change and other miscellaneous, new inspection stickers tire rotation, they change lower ball joint a recall service by f Again excellent service oil change and other miscellaneous, new inspection stickers tire rotation, they change lower ball joint a recall service by ford and the car runs great now. More

Ciocca Ford Makes Leasing Easy! I went into lease a new Ford vehicle. This is the third lease I have had with Ciocca Ford. Paul was very helpful and answered all of my questions. Mos I went into lease a new Ford vehicle. This is the third lease I have had with Ciocca Ford. Paul was very helpful and answered all of my questions. Most importantly, he made sure I was happy and that I had the right car for me. He even offered to pick up the car himself from off site for me, if required. I walked out with my car the next day! Jimmy made sure I understood all of the paperwork and made it a fast process, and Mark checked in with me before I left to verify I didn't have any problems. More