Ciocca Ford

Ciocca makes good on their word I purchased a vehicle from Ciocca recently which I needed tow hitch for. I had arranged that this would be installed on the vehicle after the purchase I purchased a vehicle from Ciocca recently which I needed tow hitch for. I had arranged that this would be installed on the vehicle after the purchase and that I required tow capacity up to 5,000 lbs. It was after the sale that it was determined that my vehicle could not be fitted to tow that weight unless it had come from the factory that way. Before I could even raise a "stink" for lack of a better word, the staff arranged to have an identical vehicle brought in, with the exception of having the tow package from the factory, and exchange it. I was very impressed with how they handled the situation, and they ultimately put me in a vehicle that I've been loving and that fits my all my needs as well. I would recommend them to anyone looking for a honest dealer. More

Quick and efficient Overall great service. Called to check in and when completed. Only thing I can suggest is, when I dropped off my vehicle there were no key envelopes. Overall great service. Called to check in and when completed. Only thing I can suggest is, when I dropped off my vehicle there were no key envelopes. Staff is great. More

Scheduled Maintenance ( oil and filter change ) Had a scheduled oil and filter change done. A complete check of the vehicle was performed also with results shown on paper work. This was done through Had a scheduled oil and filter change done. A complete check of the vehicle was performed also with results shown on paper work. This was done through an extended maintenance agreement purchased at time of new vehicle purchase. It was done in a timely manner. Waiting room was remodeled and enlarged some since last visit and was more cozy. Service consultant Tim Adams was friendly and courteous and went over work performed. Thanks Ciocca Ford. More

2012 Edge Service - Tim Adams This was the first time we needed your service department. We were very pleased with the communication and updates that Tim Adams provided us. He kep This was the first time we needed your service department. We were very pleased with the communication and updates that Tim Adams provided us. He kept us up to date on the status of the repair and what the service team was going to do. The service team provided excellent and timely work. First time I can ever say it was a pleasant experience having service work performed. The only problem we had was with the Enterprise rental car we were provided. The Ford product they provided was a Ford Transit, felt like I was going to a job site. There were non-smoking stickers and the vehicle smelled so bad of smoke, that we drove with the windows open and the air conditioning on. It was miserable. This is not a problem we see with Ciocca Ford, but wanted to bring it your attention. Luckily, we only needed it for one night. and then returned it. We actually called and complained but they did nothing to rectify the situation. More

oil change Everything was done in a timely manner and I was able to make my afternoon appointment. additional repair needs were confirmed and scheduled for a lat Everything was done in a timely manner and I was able to make my afternoon appointment. additional repair needs were confirmed and scheduled for a later date. More

Diagnostic tests Did diagnostic tests to determine the cause of engine light. I was unable to have the work done that day. Service was great and Mike Kardane let me kn Did diagnostic tests to determine the cause of engine light. I was unable to have the work done that day. Service was great and Mike Kardane let me know in detail the work that needed to be done. Excellent care and service! More

Purchased truck at the price I wanted. Price I wanted and a Great salesman Matt Dymit. He listen to what I was looking for and made it happen. It was a great experience. Price I wanted and a Great salesman Matt Dymit. He listen to what I was looking for and made it happen. It was a great experience. More

quick and professional stopped in without an appointment, was handled with kindness and professionalism. Great experience, pleasant wait in the lounge. Reviewed with the s stopped in without an appointment, was handled with kindness and professionalism. Great experience, pleasant wait in the lounge. Reviewed with the service tech. the general health of the vehicle and what to expect for the next visit. More

Best yet experience at a dealership After 3 dealerships including the Chevy who sold me the trade in; I was almost to give up my search for the perfect car and "The Perfect Deal". Ciocca After 3 dealerships including the Chevy who sold me the trade in; I was almost to give up my search for the perfect car and "The Perfect Deal". Ciocca Ford of Quakertown came through in the 11th hour. I am grateful for Devin Kroll and team for patiently looking and putting together the "Perfect" deal for me. Not only was their customer service great but their attentiveness to the customer's "wants" and needs were met... KUDOS! Newly Ford Customer. Omar Carrasquilla More