Ciocca Ford

Mechanic / technician good. Forman..not so good I felt Forman had bad attitude Not much more ti say Forman..not so good I felt Forman had bad attitude Not much more ti say More

Fantastic customer service and support. Work was done in a timely manner. They gave me text updates which were great - communication is important to me. Thanks Work was done in a timely manner. They gave me text updates which were great - communication is important to me. Thanks More

Pushing to do services on air bag light but don't address the running issues till extended warranty out. the running issues till extended warranty out. More

I have Been going to Ciocca Ford for about a year and I’m extremely happy with them !!! extremely happy with them !!! More

They have a great service department,my recreational vehicle always runs better when they work on it. vehicle always runs better when they work on it. More

My Salesman and the entire team did everything possible to make the purchasing experience painless. Not to mention, they found the vehicle I wanted! I have nothing but good things to say! to make the purchasing experience painless. Not to mention, they found the vehicle I wanted! I have nothing but good things to say! More

Dane Carl handled the purchase of a 2024 Bronco Sport Badlands. I find that Dane was an excellent salesperson and went out of the way to make the purchase fluid. He was very knowledgeable of the car be Badlands. I find that Dane was an excellent salesperson and went out of the way to make the purchase fluid. He was very knowledgeable of the car being purchased, answered all questions with clarity and was an amicable person to converse with. When handling the purchase I feel he did his best to help myself and Ciocca come to an agreement for the purchase. EXCELLENT SALESMAN Kris Gerald He handled the financial part of my deal. The extended warranty part of the deal was not handled clearly. We went through many iterations and computer screens before we verbally agreed to the Premium Plus program for 3 years beyond the manufacturer’s 3 year bumper to bumper warranty for a total of 72 months. After signing papers on the pc screen he gave me a memory stick with all documents. When I went home I did not see any signed papers agreeing to the extended warranty timeframe nor a detail of explanation document of the Premium Plus coverage. After asking him several times via e-mail, he finally sent me a document showing AVC (who I found out later handles the warranty claims) shows the warranty for 60/60000/100. This document was not part of the document info he gave me on the memory stick. This created confusion, we spoke on the phone that we verbally agreed to 72 months but for some “reason” it ended 60 months. He said he would talk to AVC that day about extending it to the 72 months. He has not confirmed that despite multiple requests an update status. Finally, he did contact me but had not talked to AVC yet. He offered me a refund on the purchase of the extended warranty. My wife and I did want an extended warranty and resolved to keep it with hope that he did follow through with successfully contacting AVC. Poor communication! More

I compare cust Service to when I bought my car and it is not what it was not what it was More

Always gets the job done on time. Never have I ever had a complaint about the service I received at service department. Never have I ever had a complaint about the service I received at service department. More