Hum...maybe Bait and Switch???---Called this dealership, plus emailed to check if a vehicle was available. Jasmine, one of the internet people called me and told me the vehicle was available "would be ready and out front" upon my arrival. I also spoke to another person Alison and again with Jasmine about this vehicle, these people knew I would be driving 2 hours and reported how clean inside and out this vehicle was. I had 5 contacts in communication with this dealership about my interest in this vehicle prior to arriving-it was CLEAR I was driving at length to see this particular truck. The internet contact noted it was Oct 31 and there would be end of the month deals. Upon my arrival approx 4 hours after prior conversations, late afternoon, we walked in to find multiple salespeople huddled around central counter, probably 6 sales people standing talking, no customers noted anyplace and at front reception desk 3-4 people. I reported who I spoke with and the truck I was there to see. It took these people about 5 min maybe more to figure out who would handle my request-we were the only ones there!!!-- NO ONE was prepared for our arrival. Finally a salesperson approached us saying "I hear you are open"-unsure of what that meant told him what we were there to see. Confusing ?-as the first two contacts knew exactly what vehicle I was driving two hours to see. We were then told the truck had been sold in the morning...After questioning why after all of the communication regarding a particular truck WHY were we told the truck was available? I asked to talk to Jasmine and Alison, they would not help me find these people, then the GM (Eric Narodovich) stepped out of his door and handed me his card and said "we heard you were open, we have other trucks"...NO ONE got the point, they spoke as if the truck was there for the four hours I was in contact with them prior to my arrival!! Hours had past they knew we were on the way for a specific vehicle and then they disregarded all of the above and acted like No Problem we have other trucks? To say the least we were unhappy with the dishonesty, misleading behaviors of this dealership and would not trust them even if they gave us a vehicle!!! The entire "Ciocca Promise" is voided in this above experience and hope this company re-educates their employees on best practices in the car dealership business! BEWARE!!!