Let me start this review by telling you a little about myself. I am a first responder with very few days off, and hardly any weekends off. I decided to head to Ciocca Ford of Quakertown on Saturday 03/10/18 to purchase a new 2018 F-150 because I knew they had a large selection of vehicles. Being this was my first weekend off in over a month I really wanted to get into a new vehicle as I was out of a vehicle. I arrived at the dealer at 0855 hours because I knew they opened at 0900 hours. I walked in and was immediately greeted by a salesman. I knew exactly what I wanted and the options I wanted so I told the salesman exactly that. I looked at a truck that was on their Quakertown lot but it was not really what I was looking for. They were able to locate one at Ciocca Ford of Souderton which was exactly what I was looking for. After test driving it I decided this was the truck for me. They ran my credit and I was approved. We negotiated what I thought was a pretty decent deal. I was told it was not going be long to go into financing and sign papers to purchase the vehicle. About 1 1/2 hours went by and I was not in financing yet. I saw other customers that arrived after me go into financing before I did. I asked my salesman how long, and her never gave me a specific answer. He then disappeared a for a few minutes and came back and said the group that reviewed my insurance declaration page questioned it for some odd reason which is why people were getting into financing before I was. Another half hour went by and I still was not in financing and at this point I did not see my salesman for 15 minutes. I was extremely frustrated and felt as if I was not a valued customer. At one point I thought they forgot I was even there because all I had to do was sign the finance papers and leave with my new 2018 F-150. After all the waiting and my patience wearing thin, I decided I was going to take my business somewhere else. Leaving Ciocca I felt neglected, not valued as a customer, and wasted almost my entire Saturday off. It was 1430 hours when I left and I still did not have a vehicle. Words can not explain how disappointed I am with the experience I had with Ciocca, and I hope no other customer is treated the way I was or has to feel the way I felt when I left Ciocca. I was already almost half way home which is 45 miles one way before I received a call asking where I was. I explained to the manger why I left and he agreed it was a total “mess-up” on their part and had no explanation for what happened. He did try to get me to come back by taking another $500 off the amount I was going to finance but at this point it was not about the money. I would rather take my business somewhere else where I feel valued and as if my money is as good as the person next to me. I did not receive the Ciocca promise which the dealership “proudly” stands by.