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Ciocca Ford of Quakertown - Service Center

Quakertown, PA

4.2
750 Reviews
Call Service Center (267) 215-4252

750 Reviews of Ciocca Ford of Quakertown - Service Center

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August 06, 2025

My Salesman and the entire team did everything possible to make the purchasing experience painless. Not to mention, they found the vehicle I wanted! I have nothing but good things to say! More

by CALDWELLSC713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McNulty
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Aug 08, 2025 -

Ciocca Ford responded

Thank you so much for the kind words! We're thrilled to hear that your experience was smooth and that our team was able to find the exact vehicle you wanted. Making the process easy and stress-free is always our goal, and we're glad we delivered! Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future.

August 04, 2025

I compare cust Service to when I bought my car and it is not what it was More

by HARVEYMIHARV
Recommend Dealer
Yes
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Aug 08, 2025 -

Ciocca Ford responded

Hi Harvey, Thank you for your feedback. We’re sorry to hear that your recent experience didn’t match the level of service you received when you purchased your vehicle. That’s not the standard we strive to uphold, and we’d like to learn more about what happened so we can make it right. Please feel free to reach out to us directly at (215) 536-8600—we value your business and appreciate the opportunity to improve.

August 04, 2025

Always gets the job done on time. Never have I ever had a complaint about the service I received at service department. More

by MARSUL18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2025 -

Ciocca Ford responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 03, 2025

Amazing experience and went above and beyond in customer service Thanks to the service manager as well for answering all my questions. More

by chip2724
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Good
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Aug 04, 2025 -

Ciocca Ford responded

Thank you very much for such a great review, Chip! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 02, 2025

I had a nail in my tire and they got me in within the hour and did an oil change and fixed my tire in just an hour More

by EHART1404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Ciocca Ford responded

Thank you for sharing your experience! We're glad we could help you quickly by fixing your tire and getting that oil change done within the hour. It's great to know we could get you back on the road without delay. We appreciate your trust and look forward to assisting you again whenever you need us!

August 01, 2025

The service was as described, the issue I had was when I called and made the appointment for my 2024 Ford truck the scheduler mad my appointment for Ciocca Chevrolet not Ford! I had a schedule conflict and More

by JOSHERWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Kot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The F250 truck guy at Ciocca Ford does a good job
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Aug 04, 2025 -

Ciocca Ford responded

Thank you for sharing your feedback. We’re glad the service itself met your expectations, but we apologize for the mix-up with your appointment scheduling. We appreciate you letting us know so we can work on improving our process to avoid confusion in the future. Thank you for your patience, and we hope to provide a smoother experience next time you visit us.

July 31, 2025

Service was done in the time frame I was told it would be done . Good explanation of what was done More

by LADECICCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Ciocca Ford responded

Thank you for your feedback! We’re glad to hear your service was completed on time and that our team provided clear explanations. We appreciate you choosing us and look forward to serving you again in the future.

July 26, 2025

Work completed in time frame. Friendly staff. Estimated price ended up being final price. Detailed Work performed listed on invoice More

by ARMAX057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Smith
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Aug 04, 2025 -

Ciocca Ford responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

July 23, 2025

A job Well done by your service, mechanics and valet. . It's just that prices are getting so high. For everything.. I will go to ciocca ford for all my service and sales More

by WILLIAM.SCHEIBENHOFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Ciocca Ford responded

Hi William, thank you so much for your kind words and for recognizing the efforts of our service team, mechanics, and valet—we truly appreciate it! We understand your concerns about pricing, and we’re always striving to provide the best value while maintaining the high quality you expect. We're grateful for your continued loyalty and are honored that you've chosen Ciocca Ford for all your service and sales needs. We look forward to serving you again soon!

September 13, 2024

Absolutely horrible experience! After 2 days of having our used vehicle- Ford Explorer, the engine went on it. We had the extra warranty company coverage. Well, here we are 2 month More

by k2manypets
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Good
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Maley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
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