Ciocca Honda of Harrisburg

Wonderful Jason was very understanding of the type of vehicle I was looking for. He had a great personality and was very personable. I would recommended him to Jason was very understanding of the type of vehicle I was looking for. He had a great personality and was very personable. I would recommended him to anyone looking to buy a vehicle. My CRV is awesome and was exactly what I wanted! More

First class experience Jesse was able to find me a car that fit the exact description I was looking for, couldn't have asked for a better experience. Jesse was able to find me a car that fit the exact description I was looking for, couldn't have asked for a better experience. More

Wonderful people to deal with We have dealt with staff in the Service Department, Collision Area, and most recently, the Sales Department. EVERYONE was always very responsive to o We have dealt with staff in the Service Department, Collision Area, and most recently, the Sales Department. EVERYONE was always very responsive to our needs and questions. At no time did we ever feel pressured to do something we did not want to do. A highly professional staff!! More

They wouldn’t take my money!!! Horrible experience!! The rudest and most pompous used car manager I've ever met!! I found a BMW on Truecar.com for sale at Ciocca Honda. The pric Horrible experience!! The rudest and most pompous used car manager I've ever met!! I found a BMW on Truecar.com for sale at Ciocca Honda. The price was right, the Carfax report showed that it was regularly serviced and had no accidents, so I asked for availability. Shortly after the dealership opened I was called by Devon. She told me that the car was still available, and scheduled a time to come to see the car. I specifically asked her on the phone if we could purchase today, and she said “absolutely”. I explained that it was an hour’s drive and I worked a lot making car shopping difficult so I needed to do everything in one day. She said this would be no problem and they would have the car washed and ready to go when I arrived. We arrived, I asked for Devon and the gentleman seemed confused but went to retrieve her. She came and introduced herself to us as the internet specialist, and then told us that Jeff would be working with us. Jeff is the only reason this rating even gets one star. He was friendly, professional, took us on a test drive, and answered our questions. We looked the car over and said we wanted it. We came with a check from our bank – no financing necessary. Jeff came back with the information on the car and said that it needed $1600 of work done to it before it could be released to us. The work included four new tires, which was ridiculous because you could tell the tires on the car were like new. There was also work needed like an oil change and windshield wipers, but the car had just been serviced so it made no sense. We told Jeff we didn’t want any of that done we would take the car without it, we just needed a bottom-line figure. Jeff left and went to talk to the used car manager, and returned and started telling us again that we had to have all the service done. In the meantime, my husband again went out and looked at the car, and the tires were barely used and we didn’t care about things like the new windshield wipers, so we again asked if we could please just take the car today with none of those things done. The Carfax report gave us the peace of mind we needed to purchase the car. Jeff left again and then returned with the used car manager who started arguing with us about the needed service. He said, “why would you refuse new tires”. I explained as I had several times to Jeff, that we had traveled to this location under the promise that we could take the car home. We had a bank check. There was no reason to leave it for the additional service that wasn't really needed. He got louder and ruder the more he talked, he kept interrupting my husband, then he had the nerve to say “I can talk to Devon and I guess I’ll see how we can punish her for mistakenly telling you that you could purchase the car today”. WHAT?? Punish her!! Are you kidding me?? What a jerk! There has to be something that we did not understand. We never asked for a lower price because we didn't want the service. We never even got to the point of talking about the final price because they were adamant that we weren't taking the car. We wanted to pay the asking price for the car as-is, and they would not allow us to do so. The car was pristine – the Carfax report showed all the service records, none of it makes any sense. This was a BMW at a Honda dealer. They claim their great reputation revolves around their great customer service. What a lie! I truly feel as if there was some sort of discrimination. Why could we not just purchase the car? Sorry Jeff – you were very nice to us, but someone needs to ensure that your “internet specialist” is giving customers who travel in to purchase correct information, and your condescending used car manager needs a lesson on what customer service really is. I'm so disappointed. I loved the car and I had the money with me to purchase it. I hope the next customer is treated much better than you treated me. More

Never to busy I lease a car every three years through Ciocca. The night we went to Ciocca our intentions were just to look around. Matt recognized us immediately ( I lease a car every three years through Ciocca. The night we went to Ciocca our intentions were just to look around. Matt recognized us immediately (after not seeing us but every 3 years!). He was busy with other people and it was getting somewhat near closing time. I told him that we'd make an appointment and come back another day. He insisted we stay and he'd be back over with us in about 10 minutes. He did exactly that and an hour or so later I was leaving the dealership in a beautiful new Passport. My father has been in sales for over 40 years so he knows what it takes to be in sales and he knows a good salesman when he meets one, he is impressed with Matt! More

1st time Honda buyer Jeff was not only super helpful but also very kind and personable. We could not be any happier about shopping with ciocca. Everyone we came in contact Jeff was not only super helpful but also very kind and personable. We could not be any happier about shopping with ciocca. Everyone we came in contact was very professional and so nice. We will be returning when we need a new car! More

Pleasant Experience Matt made buying a car a positive experience. He was very detailed in providing us with all the information we needed and eager to work with us to me Matt made buying a car a positive experience. He was very detailed in providing us with all the information we needed and eager to work with us to meet our needs. Great follow through and pleasant attitude. Corey helped with the paperwork and did a great job explaining all our options. Overall experience was great. Would definitely buy a car from Ciocca again and recommend to family and friends! More

3rd purchase and counting Tyler = #1. 🏆 Felt like family. 😍 Wonderful experience! Polite, respectful. A+ for customer satisfaction. Delivered car!! ALL employees the BEST Tyler = #1. 🏆 Felt like family. 😍 Wonderful experience! Polite, respectful. A+ for customer satisfaction. Delivered car!! ALL employees the BEST! Will go NOWHERE else!!! LOVE CIOCCA!!!! 🚘 💖 More

Amazing Experience As soon as my boyfriend and I arrived, there were plenty of people there to greet us. We were just planning on looking for a car, but we ended up buyi As soon as my boyfriend and I arrived, there were plenty of people there to greet us. We were just planning on looking for a car, but we ended up buying one that day. The employees were super friendly with fantastic customer service. They had full conversations with us, they related to us with friends and pets. There was not one quiet, or awkward moment. Tyler Lewis was the one who showed us the car and sold it, and we couldn’t have been happier that it was him who had taken care of us. Corey Williams was the financial person who had taken care of the payments. Both of them had definitely explained everything thoroughly. We were never confused with what was discussed. Once again, experience was unbelievable. I would definitely recommend to anyone looking for a car. More

What they quote is not what you get...beware Received a letter quoting me a certain amount for my 2015 Honda CRV. Went and spoke to Bryan R. He took my letter and had a salesman look at my car. I Received a letter quoting me a certain amount for my 2015 Honda CRV. Went and spoke to Bryan R. He took my letter and had a salesman look at my car. I told Bryan i needed to get a certain amount of cash from my quoted value back in cash. Which he said no problem. I traded my car in which i thought for the quoted amount. I was shown a 2015 Ford Escape which was quoted a price of $19, 999. The dealership was closing and was trying to rush the sale. I really didn't have time to think or review the sales agreement. When i finally looked at my sales agreement the next day. I noticed the car price was higher and the amount i was quoted for my Honda was a lot lower than quoted. I also saw a sign in the back of my car under the seat that the Ford Escape was reduced to $18,860 and the money they gave me back for the equity was added to my car loan. I have tried to call to get some clarification on my sales agreement and never get a return call. I feel this dealership took advantage of me. I will never buy another call from them. I would have never traded or sold my paid off 2015 Honda CRV for the amount they ended up giving to me. Shame on you Ciocca for taking advantage of a woman that was definitely in need of good honest dealership Still waiting for my return call. I will be contacting the Corporate office to file a complaint More