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15 Reviews of Ciocca Hyundai - Service Center
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March 24, 2019
Excellent service My son and I purchased two vehicles from Dan Dasilva. He made it a very pleasant experience. Definitely will recommend Ciocca dealer and especiall My son and I purchased two vehicles from Dan Dasilva. He made it a very pleasant experience. Definitely will recommend Ciocca dealer and especially Dan. More
by Jerseyskye
Employees Worked With
Dan Dasilva
Helpful February 26, 2018
Service only I drive 30 mins to have them service my vehicle. This is an outstanding sales dealership but it Service is too. I came here needing service on my So I drive 30 mins to have them service my vehicle. This is an outstanding sales dealership but it Service is too. I came here needing service on my Sonata after buying them used elsewhere. They give me top notch service. Friendly. Fair pricing like all dealers. I dont mind the drive to know I am being treated like a person. More
by DocW
Employees Worked With
Clint
February 06, 2014
Mr. Ciocca , Just a few lines to let you no how much I appreciate your service dept. Your service team is a total asset to your business . Michael Shoengold goes above and beyond to promote your dealer s appreciate your service dept. Your service team is a total asset to your business . Michael Shoengold goes above and beyond to promote your dealer ship . He is the reason I keep coming back to CIOCCA HYUNDAI FOR ALL MY SERVICE ON MY 2011 GENESIA . I THAN YOU , Mr. John A. Santoni More
by aldo146
Employees Worked With
Michael Shoengold
July 26, 2012
I own a 2003 Tiburon with 180k miles that needs a state inspection, timing belt and AC compressor. After calling several dealerships last Friday to discuss price and availability to get the described servi inspection, timing belt and AC compressor. After calling several dealerships last Friday to discuss price and availability to get the described service, I scheduled service with Cioca Hyundai in Quakertown for Tuesday July 24 at 8AM. . When my daughter arrived at 7:45 AM to drop the car off, she was surprised to find that no appointment was scheduled, and that the Service Department had no information about what needed to be done. She informed Patrick what was needed and stressed to him that she needs the car to go to work that evening, and that I should be called if there are any problems with the car that we do not know about. When I did not hear from Cioca by 2PM, I called Patrick who informed me that they were just getting to the car and he would call me back by 3PM. I waited until 3:20 to call and left a message for a return call. I also called at 3:45 and could not get through to Patrick. around 4:PM,Patrick called to tell me that the car needed extensive work. By this time, I was on my way to the dealership to personally see what the problem was. When I arrived, I was told that the car needed over $5000 worth of repairs, including replacement of a $1500 part, a $450 headlight assembly,a sway bar, engine mount, and parking brake (which had been working properly when the car was dropped off ),in addition to the timing belt and AC compressor. I decided to seek another opinion, and was shocked to find Cioca was charging me $145 in labor to "Diag Air condition inop" in addition to the $26.96 state inspection fee. the mechanic hourly rate is $95, so that means he spent over 1.5 hours diagnosing an AC system that I already knew needed a compressor. What a rip off! I am getting the car repaired elsewhere, for less than half of Cioca's cost. More
by mparshall
Employees Worked With
Patrick Jeffers Service Manager
April 19, 2011
My fiancé and I have had only horrible experiences here. We purchased 2 vehicles from them within a few months of each other. We purchased a Brand new 2009 Hyundai elantra and a used 2006 eclipse. Whe here. We purchased 2 vehicles from them within a few months of each other. We purchased a Brand new 2009 Hyundai elantra and a used 2006 eclipse. When I bought the eclipse it had a rattle in the exhaust and as I drove down the highway the alignment was way off. So I brought it back in the same week of purchase they said oh sure just drop it off and well take care of it, so I show later that day to pick up the vehicle and they try hitting me with a $200.00 bill, I say I just purchased it this week and then he says oh sorry u only got 150 miles on it sense purchase. So I'm sure if I didn't question it I would of been out of pocket 200 bucks. Okay so the rattle went away but steering was always crappy. Then 3 months later the window button housing fell in the door, all the buttons still worked just was laying in and loose. So I stopped in and talked to them and explained then they looked at it and couldn't find what I was talking about and I had to go into the shop to show them, then u get the classic oh..... That. Lol so I said yeah just needs a screw or something. They go on to tell me they have to order the parts and not sure if covered under the warranty I purchased with the vehicle 1200 bucks on top of the bill. So I dont hear anything from them for 2 months they I call them back and have no idea what I'm talking about and give me the run around routine. Then another month goes buy and finally receive a call to come in, they so called replace it. As I get home I check all the buttons and of course nothing works on the passenger side now. I call them back tell them the scenario and say oh the parts are defected. (all buttons worked prior) so I bring it back in then the lock doesn't work on this new part and then another weeks go by and finally replaced. And when I get it back that time my door had dirty footprints on it and a screw missing and a dent in the door aswell. No all of a sudden my heater blower stops working. I call bring it in for that and they tell me it's the transitory pack 200 and some odd dollars and that's not covered under your warranty. When car was sold to me they claimed all electronic components would be cover! Pure Lies! Place is a scam. Will never go there again I sold both vehicles. More
by Brianb87
Employees Worked With
Entire staff.
