Ciocca Subaru of Allentown

The best experience ever! In Nov 2015, I contacted many dealers (mostly in NJ, NY and Ciocca in PA) by email. Shawn replied promptly with a quote in detail. He was the only one In Nov 2015, I contacted many dealers (mostly in NJ, NY and Ciocca in PA) by email. Shawn replied promptly with a quote in detail. He was the only one who send me a followup email on the next business day. I ordered the Outback that same week in person with delivery date for the last week of Jan 2016. Fortunately, he located a car in transit adjusted to my specifications. The car was ready for pickup in the last week of Nov! On the 1st weekend of Dec, Greg took care of the transaction. Then I was forwarded to Anthony (Finance), who asked me a few questions/signatures. Finally, John showed me the car in detail. Overall, Ciocca representatives know how to listen to the customer! None of them try to sale me any accessory other than requested. I also noticed that there is a positive vibe/feeling in the air (A lot of smiles/excitements). The transaction was SMOOTH, CLEAR and COMFORTABLE! Absolutely I recommend this dealer. I just wish to be closer for service. Thank you again Shawn, Greg, Anthony and John! More

Awesome Customer Experience! If you are in the market for a Subaru, make the trip to the Ciocca dealership in Allentown. The experience was by far the best I've had in a lifetime If you are in the market for a Subaru, make the trip to the Ciocca dealership in Allentown. The experience was by far the best I've had in a lifetime of purchasing automobiles. The vibe in the showroom was great, busy with an air of excitement. We had the pleasure of dealing with Greg Fichter, clearly one of Ciocca's "peak performers", and a terrific salesperson. Greg was knowledgeable, engaging and was able to answer every question that came up during the process. We knew the particular WRX we were looking at was in high demand, but Greg still negotiated a fair deal from my perspective, and despite having multiple customers to wait on during a busy Saturday made us feel like we had his full attention at all times. Everyone else involved with the sale was courteous and on the ball, and this made for an extremely pleasant customer experience. Thanks Greg & the entire staff at Ciocca Subaru! Doug More

Internet "First Contact" I am stunned, shocked, and blown away by the patience of Tom Calianno.. I had multiple emails over an 8 or 9 week period,, many times changing, color, I am stunned, shocked, and blown away by the patience of Tom Calianno.. I had multiple emails over an 8 or 9 week period,, many times changing, color, model. year, you name it...how anyone can be so patient and thoughtful, and reassuring is like the days of old...a handshake and you are a friend. Tom was helpful, AND calm (this after all is my very first Subaru), and he was helpful, and alleviated all my car buying fears. Thank you Tom! You are the best! More

Smooth experience Our experience with Don Olson went smoothly. He was knowledgable about the Suburu Forester, which we purchased. We're very happy with the car so far Our experience with Don Olson went smoothly. He was knowledgable about the Suburu Forester, which we purchased. We're very happy with the car so far. More

No Long-Distance Bait and Switch! I live in Virginia, 400 miles from the Ciocca dealership in Allentown, PA, so Shawn Parr and I negotiated my whole 2016 Forester purchase by phone and I live in Virginia, 400 miles from the Ciocca dealership in Allentown, PA, so Shawn Parr and I negotiated my whole 2016 Forester purchase by phone and online. To my amazement, after I drove 6 hours to the dealership the whole purchase deal transpired exactly as Shawn said it would. No bait and switch, no last-minute surprises! I am thrilled with my new Forester but I am also very impressed with the entire Ciocca organization for its professionalism and clean dealing. Thank you Shawn Parr and Jimmy Ofori and Mohammad Masud! More

Excellent purchase - 5th Subaru I knew what we wanted and emailed Shawn. He was aware of our needs and offered an outstanding price. Sales staff was helpful and quick! I knew what we wanted and emailed Shawn. He was aware of our needs and offered an outstanding price. Sales staff was helpful and quick! More

Truly Exceptional Steve Miller and the entire staff of Ciocca Subaru bent over backwards to make sure our transaction to purchase a 2016 Subaru Outback was enjoyable a Steve Miller and the entire staff of Ciocca Subaru bent over backwards to make sure our transaction to purchase a 2016 Subaru Outback was enjoyable and smooth. When we did hit a little bump in the road the staff just leveled it off and easy sailing. It is nice to buy a great car and have the entire dealership be just as good. Thank you Ciocca Subaru. More

The ease of doing business After a month or more of chatting with Shawn Parr in emails, I took a trip up to the Allentown dealership, a 50-mile drive. I was immediately greet After a month or more of chatting with Shawn Parr in emails, I took a trip up to the Allentown dealership, a 50-mile drive. I was immediately greeted by Jeffrey Staver at the front desk where they were going to get me someone, but he said he'd like to help me. I was impressed with that. I told him what I was looking for and how much I wanted to spend. I had done my homework and knew the amount I wanted to finance and the most I was willing to pay monthly. Usually, that turns some salesmen off but not Jeffrey, he seemed intent to get me my deal. Becuase the 2016 Impreza Sport Premium/Limits inventory was low as they had just come out, he made me a deal on the one they had and the deal was sweet. Tom Odonnell the finance person did a fantastic job too making it quick and easy. Jeffrey Staver showed me around the dealership pointing out the service and parts department and then he went through my vehicle programming my phone into the Bluetooth system saving me the time and hassle. I drove off in my new vehicle feeling absolutely no buyers remorse whatsoever. I'm in sales, I sell Insurance for Allstate and I will recommend this dealership and Jeffrey Staver to anyone who is thinking about buying a new car. It was so worth the 50 miles I drove to get my fantastic deal. Weeks later and I am still thrilled!! Great job, Ciocca Subaru for having a salesman like Jeffrey Staver on board. More

Nev is the man!!!! Nev made my car buying experience so great! Made us feel welcomed immediately. He can juggle several customers and still made me feel taken care of. T Nev made my car buying experience so great! Made us feel welcomed immediately. He can juggle several customers and still made me feel taken care of. Took time to go over all my options, did not feel rushed at all. Other employees were also eager to step in and help! Very knowledgable and honest Great guy and an awesome sales specialist. I will definitely refer anyone I know to him! I used to work with Mike so I knew he was a great guy and great at his job. Mike is very knowledgable and made it quick and easy to cross the t's and dot the i's! More