Ciocca Subaru of Allentown

Great first car shopping experience This past weekend my girlfriend and I went shopping for a new Subaru Impreza. This was the first car shopping experience for either of us and Nev made This past weekend my girlfriend and I went shopping for a new Subaru Impreza. This was the first car shopping experience for either of us and Nev made what should be a stressful day a quite enjoyable experience. Right from the start he greeted us with with a smile and made every effort to make us feel at home. He was very knowledgeable about the car and went into great detail with the safety features, performance highlights, and all of the extras that came with it. After the test drive, he took a great deal of time answering the questions we had about both the car and the finances and helped us to reach a very favorable deal on the car. On what was a very busy Saturday, I can honestly say that he went out of his way to give us an enjoyable experience and make sure to take the time to help us through the process. I would reach out to him again without question the next time I am looking for a new vehicle! More

2016 WRX Purchase Recently purchased a 2016 WRX. Worked with Stephen Miller who is knowledgeable, low pressure and thorough. This is my third seamless vehicle purchase Recently purchased a 2016 WRX. Worked with Stephen Miller who is knowledgeable, low pressure and thorough. This is my third seamless vehicle purchase from a Ciocca dealership and I continue to be satisfied with the purchase experience and service. More

know your trade value, and beware false advertising Although this review is poor that is directed at the dealership general manager, owner, and finance people. The salesperson we worked with Nick Mann w Although this review is poor that is directed at the dealership general manager, owner, and finance people. The salesperson we worked with Nick Mann was wonderful. He spent a lot of time with us, answered all questions he was able to answer and took his time by helping us any way he could. We were given a "fair" email price stating they would match or beat any price which drew us in, but then we were ridiculously low balled on our trade in (research value from multiple sources was known). Then a "game" of ‘we'll give you more for your trade but we are upping the price of the car’ started and continued until the day we signed the papers. When shopping for a car the price of the car quoted shouldn't change. We had walked away without a deal on a Saturday and over the weekend another offer of $500 less came in. On Monday Ciocca sent us an email saying they would give us what we wanted for our trade as well as the price quoted, we told them we had a $200 coupon they had sent us off the final price of the car and the other offer. They refused to meet it. We decided to go with this dealership due to the salesperson being so great and we didn't want to drive an hour to the other dealer. When we sat down with final paperwork the cost of the car was not what we were quoted. They finally fixed the error due to the "owner" Greg Ciocca Jr. being in the building, so we were told. Yet when we asked again why they were not meeting or beating a price they said nothing. They just stated that they reserved the right to not match a price. I suggested they take the false advertising off the website and numerous email we received. What is even sadder is that they knew we were unhappy. We love the car but hate the dealership. We have been getting email after email and phone calls asking how our experience was. We respond with the same story each time, even to a call from Subaru themselves who said they'd have a field manager call us. This has not happened to date. So they made the sale due to being the closest dealer near us and having the car we wanted but lost a satisfied and future customer. For this reason we cannot recommend this dealership. More

Best place to buy After weeks of research, we drove an hour from NJ to Allentown...well worth it for price and service. The staff was very knowledgeable and professiona After weeks of research, we drove an hour from NJ to Allentown...well worth it for price and service. The staff was very knowledgeable and professional. They didn't rush us at all. I would definitely recommend Ciocca Subaru. We will be needing another car in 2-3 years and will go to Ciocca Subaru for sure! More

Great experience, even on a busy Saturday. From the time I walked in the door, I received the best customer service! Considering it was the busiest day of the week to be there (Saturday), I mov From the time I walked in the door, I received the best customer service! Considering it was the busiest day of the week to be there (Saturday), I moved through the leasing process with no issues. Jake "not from State Farm" took care of me from beginning to end. More

Got 'er done I knew what I wanted and how much I wanted to spend (within reason). Chad was very helpful in pulling these things together. I discovered a minor cos I knew what I wanted and how much I wanted to spend (within reason). Chad was very helpful in pulling these things together. I discovered a minor cosmetic flaw the day after I took possession and Chad set up a fix. All is great now and much appreciated. Love the 2016 Forester and Ciocca Subaru. The entire staff from receptionist (Amy) cashier(Cheryl) valet driver(Fred) sales(Chad) and all the rest have my support. Alan Gruver More

Salesmanship I purchased a 2015 Crosstrek XV, the salesmen was Greg Fichter, he was so helpful, I will certainly recommend him and your dealership to my friends, I purchased a 2015 Crosstrek XV, the salesmen was Greg Fichter, he was so helpful, I will certainly recommend him and your dealership to my friends, and family. Greg really made my car buying experience comfortable, and less stressful. Thanks Greg More

Great deal, great car-worth the trip We live in Philly so started looking closer to home. Ended up having an Internet chat with Tom, followed by a phone call and he was great-said they'd We live in Philly so started looking closer to home. Ended up having an Internet chat with Tom, followed by a phone call and he was great-said they'd match a price we had gotten locally. We drive up to take a look, worked with Jeff and in a few hours left with our new car. Process was smooth and worth the trip. More

Very personable Sales associate was very personable and friendly. Finance guy wasn't too pushy and seemed to be legitimately just trying to help. Overall good exper Sales associate was very personable and friendly. Finance guy wasn't too pushy and seemed to be legitimately just trying to help. Overall good experience. More

Truly painless experience Buying a car is something I do not look forward to. I have had less than satisfying experiences elsewhere in the past and did not relish the thought o Buying a car is something I do not look forward to. I have had less than satisfying experiences elsewhere in the past and did not relish the thought of high pressure tactics, endless back and forth negotiating and the inevitable feeling that I was not in fact getting a good deal. My daughter recently purchased a new car from Ciocca and was very satisfied with both the vehicle and the buying experience .She was very involved in the whole process. I knew exactly what I was looking for and what I was willing to pay for it. The salesman, Nick Spiezio was friendly, knowledgeable, and most importantly ..... did not try to sell me something that I didn't want. He found the car with the options that I wanted and gave me a thorough orientation to the car and all it's features. There was very little back and forth negotiating and I was able to make a deal that I felt comfortable with. The manager was friendly and helpful. The financing portion of the experience was also comfortable without the expected high pressure tactics to sell an extended warranty that I absolutely did not intend to purchase. In the past I have walked out of a dealership due to the endless questions about why I would not buy the top of the line extended warranty that was being pushed. The tour of the dealership and introductions to the staff that I will one day see again was very helpful. I have had this car for only two weeks, and I absolutely love it. I know that I will return when I next need a new vehicle and without the trepidation that I have felt in the past. This was without a doubt the most pleasant and satisfying car purchase I ever made. More