Ciocca Subaru of Allentown | Page 168

Worth the drive from NYC! The saleswoman I had been working at Ciocca Subaru with moved to one of their other dealerships and Shawn Parr had saw my email and responded that he The saleswoman I had been working at Ciocca Subaru with moved to one of their other dealerships and Shawn Parr had saw my email and responded that he would be taking over. I was hesitant that I would have to explain and negotiate everything again but he only needed minimal information from me. I explained to him that I wanted to order it ASAP and that I had a lower quote from another dealer. Shawn matched it for me with no problem and we were able to negotiate a deal about accessories with little to no effort over email! I had to call him to give him my credit card information but I missed him by an hour or so on 6/9. I tried again on 6/10 and was able to order the 2016 2.5i Outback Limited in Tungsten Metallic with no problem and was issued the copy of the VON sheet right away with an ETA of 'end of August.' Putting the deposit down for the 2016 Outback was painless and I did it all remotely 3000 miles away in Seattle without ever having to step into the showroom. I received the VIN for the car on 7/29 and got a more defined ETA of 8/17, which would have been cutting it close to the start of my parent's vacation (it's a gift for them). On 8/10, I received a call that the car had just arrived at the dealership ahead of schedule, exactly 2 months from when I ordered the car! I scheduled the pickup time for 6PM on 8/11, giving the dealership only 1 day to prep and prepare it for sale. Shawn Parr, my internet sales adviser told me that Mike Mohr was going to be the sales specialist taking care of me and my car when I get in. I told him how much I was putting down as a down-payment and got an exception to put $4000 on my card instead of their limit of $2500. Mike also sent over their secure financing application link on their website to which I filled out and qualified for the 1.9% Subaru financing. That was another thing that I could get off my chest, not having to worry about being screwed around on the financing rate, as I have excellent credit. The only strange thing was that I filled out the financing application and another salesman called my parent's home phone to ask about what car we were interested in buying. It was quickly resolved as I explained that our car had already come in and that was the financing application to purchase it. It was resolved in less than a minute and nothing too bad as I had put my parent's home phone number on the application instead of my cell phone that I had been using to communicate with the dealership. I left NY around 3:30 with parents and got to the dealership at 5:30, a little bit earlier than I had scheduled but it was no problem. The dealership is huge! Much Much bigger than any other Subaru dealership in the NY area, they actually had inventory and cars to sell and loan... There were so many cars on the lot that I drove right by my car and didn't even notice it was mine, even though it was the outback sitting nice and pretty on their curb. Walking into the dealership was amazing, they had show vehicles inside as well as a cool retro Subaru 360. There were tons of salespeople and help staff but they didn't bum rush us as soon as we walked in the door. We were politely greeted by a salesman who asked us if we needed help once we entered onto the main sales floor. I explained I was here to see Mike Mohr to pick up my car and the salesman went to grab Mike right away. A tall and friendly salesman walked over and introduced himself as Mike and was excited to show us the car. We walked outside to where I had driven pass just a few minutes before. We examined the car and Mike explained that they need to wash and clean it again as a bit of dust and dirt from the roof had stuck to the passenger side window during the brief but heavy on-pour that had just rolled through Allentown. It wasn't really that noticeable. I was even allowed to take a short test drive before the car went to get cleaned and before we went in to sign all the papers. We back into the dealership and get some free coffee and water from their lounge to sort out all the necessary documents at Mike's desk. I asked for a copy of the financing agreement before going into the financing office. I got a printout of the paper right away and I poured over the details. THERE IT WAS! The exact price I had negotiated for the car! Nothing more, nothing less, straight and clear, no gimmicks or shady practices! What a relief that was, as I had been worried that this would turn into another terrible experience. But nope, I was relieved to see this is going to be a quick and smooth process. The car price was exactly what I had negotiated over email, the NY state taxes were exactly as I had calculated, the various registration and fees were slightly higher than quoted. But the fee was a less than $20 increase and still a bit less than what I was originally quoted last year for a 2015 model. Nothing to be worried about as there wasn't a huge dealer fee, just standard transit tag, state vehicle, and registration fees. PERFECT pricing documentation. In we go into the financing office with Mike Vannote. All the financing and legal documentation was ready to go and we could have walked out of there in just a few signatures. But of course, the sale for the extended warranty had not been made yet and that was the last thing I was prepared for. There really was no pressure to buy the warranty but my parents wanted to hear it out anyway. We were offered the EGAssurance extended warranty with a 7year/100K mile, $50 deductible for a reasonable price. However this was an extended warranty offered by the Ethos Group, a third party. It wasn't the Subaru Gold Plus extended warranty I was expecting. I was pretty certain that I didn't want to buy the extended warranty anyway but it's not my car and no my decision. My mother wanted it and she requested the Subaru 7year/100K mile, $0 deductible instead which was a bit more pricey. But my mother did all the negotiation here and got a very nice price of $100 less than what Mike priced it at. It ended being the same price that another Subaru Outback forum member who had recently picked up their 2016 got it for. Great, we signed all the paperwork and it ended up taking a while longer than needed because of the deciding time for the extended warranty and me running in and out checking out various things. I felt bad as there was a long queue of people waiting for the financing office and it was getting close to their closing time of 8pm. We finished all the paperwork and go back to Mike Mohr to wrap up a few questions and get the keys. Ciocca Subaru has the Ciocca Promise, which offers 2 free oil changes and some other benefits. I asked if I could just get the quarts of oil, filters, and washer instead as we wouldn't drive out this far to take advantage of it. Unfortunately we were told that someone else had asked that same question earlier and the answer is No due to liability reasons or something like that. We were handed over the 2 key fobs and went outside to the car, which at this time had been cleaned 3 separate times and is spotless. Mike had done all that we asked for with a great attitude and everything was in order. He had personally cleaned the car, installed front and back license plate mounting screws with license holders, and scraped off the small 'Ciocca Subaru' tattoo that was on the back of the car. Lastly we asked for a short 2 minute overview of the car's eyesight safety features as it was past closing time and we were keeping Mike from his family. Buying a new car at Ciocca Subaru could not have been a more pleasant experience! I will definitely buy my next car at a Ciocca Dealership and hope with work with Shawn and the Mikes again. It's a bit further away from home but well worth the 100 mile drive across 2 states. More

Great experience! Christian Rivera was very thoughtful, knew his material, and i felt like he was really working for me. Highly recommend. And I am getting the gas Christian Rivera was very thoughtful, knew his material, and i felt like he was really working for me. Highly recommend. And I am getting the gas mileage I was hoping for!! Big Plus! More

Excellent Justin Haas is the guy to go to if you need to make a purchase! He sold my brother a car last year and recently leased one to me. He is very knowledga Justin Haas is the guy to go to if you need to make a purchase! He sold my brother a car last year and recently leased one to me. He is very knowledgable on the vehicles and features.He shows you exactly what your looking for and works hard to provide the best deal! Loving my first leased car! More

Easy, Professional, and Thorough! I dealt with this dealership over the phone and they were more than accommodating especially considering our fair "Credit". When we arrived at the de I dealt with this dealership over the phone and they were more than accommodating especially considering our fair "Credit". When we arrived at the dealership, we were blown away by the friendliness, accuracy, service, and overall thorough information about the vehicle we were purchasing. Not 1 question was answered without 100% accuracy. Last time we purchased a vehicle (from a different dealership) we left with uncertainty and a strange feeling like we got screwed. NOT THIS TIME. Greg Ciocca Jr. and his staff run a tight professional shift that works like a well oiled Subaru. I suggest using this dealer outfit for you next car, whether it be a Subaru or any of the other brands that they carry. More

Professional Sales, No Pressure ! The salesman, found the model of Subaru, that I was looking for in a timely manner. He did not try to sell me on something, that I wasn't interested i The salesman, found the model of Subaru, that I was looking for in a timely manner. He did not try to sell me on something, that I wasn't interested in purchasing. More

No pressure sales experience No pressure technique allowed me to find the right vehicle. Took a few visits but Ben Walsh stayed with it. Highly recommend both Ben and the whole te No pressure technique allowed me to find the right vehicle. Took a few visits but Ben Walsh stayed with it. Highly recommend both Ben and the whole team at Ciocca Subaru. More

Hassle-free Experience We were looking for a late model Subaru Forester with low mileage. Our initial contact was through the Chat feature on the website with Tom in the Int We were looking for a late model Subaru Forester with low mileage. Our initial contact was through the Chat feature on the website with Tom in the Internet department. He emailed us regularly with inventory updates to keep us informed of our options. We saw one that seemed to meet all of our requirements, AWD, good safety features, leather seats, interior and exterior colors. We initiated an online chat on Saturday afternoon, 2 hrs before the dealership closed. Tom invited us to stop by, greeted us and introduced us to Ben, who was to be our salesperson. He took us outside, where the car was waiting for our test drive. Ben sat in the back and told us about the features of the car as we rode along small country roads and the highway. We stopped to change drivers so my husband and I could both experience the ride. Back inside, Ben was patient, personable and not at all pushy. He answered all of our questions. Our trade-in was evaluated, and the negotiating process wasn't long, drawn out , or painful as is often the case at other dealerships! We got a fair price for our trade and the new vehicle. The paperwork was handled swiftly and expertly by Mohammed in the finance department. He was very professional and personable, explaining everything in great detail. While we were signing the paperwork, Ben had transferred two car seat bases and mirrors from our trade-in to the Forester. They filled the tank and had the car running for us as we exited the building. Ben even quickly synched both of our smart phones with the Bluetooth , saving us the hassle of reading the manual and figuring out how to do it ourselves. He pointed out more features and we were on our way. We received business cards from Ben, Mohammed and Gregg Ciocca, Jr., who found us a lower finance rate than our credit union. The next day, we had a problem with the power lift gate. A quick call to Ben solved the problem. It was a simple reset issue. I thought it might require a service visit. I was impressed with how well-versed Ben was with the vehicle operation and that he was able to quickly resolve the problem. I was impressed with the seamlessness of our transaction. The Ciocca dealership seems to take pride in its commitment to customer comfort and satisfaction. This dealership is also commendable for the diversity that is represented among its employees! I give this operation 5 stars and would not hesitate to purchase another vehicle there and recommend it to my friends and family. More

Exciting and very satisying Tom Calianno and Nick Mann were wonderful to work with. They helped me with everything I threw at them and hustled for me when I needed to get to work Tom Calianno and Nick Mann were wonderful to work with. They helped me with everything I threw at them and hustled for me when I needed to get to work by a certain time. I'm very appreciative to both of them for everything!!!!! Thank you!!!!! More

Thank you Steve was wonderful and patient with us. He was knowledgable about the vehicles and ultimately found us a great car that we love. We felt no pressure Steve was wonderful and patient with us. He was knowledgable about the vehicles and ultimately found us a great car that we love. We felt no pressure from him. On the finance end, we did feel pressure into buying service plans and had to say no thank you multiple times. The gentleman was very nice, but persistent for sure. Very happy with Ciocca Subaru. More

MIKE MOHR = THE BEST EXPERIENCE. Working with Mike Mohr was the best car buying experience I have ever had. Because of him I will now only buy all of my cars from Ciocca Subaru, and w Working with Mike Mohr was the best car buying experience I have ever had. Because of him I will now only buy all of my cars from Ciocca Subaru, and we are now a Subaru family. We had our 3 and 4 year old children with us. Not only did Mike take care of us he kept out kids entertained throughout the entire process. Thank You!!!!! More