
Ciocca Subaru of Allentown
Allentown, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Awesome Experience We recently purchased a Subaru Outback from Ciocca Subaru. If you're within a reasonable distance from Allentown, PA and are interested in a Subaru t We recently purchased a Subaru Outback from Ciocca Subaru. If you're within a reasonable distance from Allentown, PA and are interested in a Subaru this is the place you want to go. The people at Ciocca are very helpful, very friendly and they will negotiate with you. The sticker price is not etched in stone. Find your best price elsewhere then come to Ciocca, they will bet it. We love the Outback that we purchase...the best vehicle I've driven to date. More
Vehicle Selection and Bob Pavone Ciocca Subaru was an excellent experience when purchasing a new Subaru. We worked through Bobby Pavone who made our experience award winning. While Ciocca Subaru was an excellent experience when purchasing a new Subaru. We worked through Bobby Pavone who made our experience award winning. While Subaru has closed down their American factories for expansion, Ciocca had enough inventory to choose from. This is my 5th Subaru, all purchase from Allentown, PA. and all through Bobby Pavone. More
Excellent Experience Ciocca Subaru made purchasing a new car easy. Scott went out of his way to make sure I was happy with my purchase and went definitely out of his way Ciocca Subaru made purchasing a new car easy. Scott went out of his way to make sure I was happy with my purchase and went definitely out of his way to make sure everything was taken care of. Would definitely recommend Ciocca to anyone wanting to purchase a vehicle. More
Ciocca Subaru Jimmy really made us feel like he cared and wanted us in a car we would love. Greg helped finalize everything when Jimmy was unable and the whole thin Jimmy really made us feel like he cared and wanted us in a car we would love. Greg helped finalize everything when Jimmy was unable and the whole thing went seamlessly. More
One of the better Vehicle Purchase Experiences My wife and I were once again faced with the challenge or finding a new vehicle. Our 2010 Toyota SUV was now 5 years old and we were interested in up My wife and I were once again faced with the challenge or finding a new vehicle. Our 2010 Toyota SUV was now 5 years old and we were interested in updating our transportation. We decided to attend the auto show at Stabler arena a short time ago and began looking at alternative replacement vehicles. We liked a few of the brands we looked at but most had certain things we didn't care for. Subaru was one of the brands on display and we were very impressed with the Outback, it's features and in our price range. We decide that this was the car we wanted. I went through Consumer Reports, who prices the cars through True Car and received three offers, one from Ciocca Subaru. Ciocca was not the lowest price. In fact the lowest price quoted was from the dealer that was actually about a half a mile from my house. I was naturally going to set sights on this dealer first. Ciocca, however, was the first to contact me. After discussing what I was interested in and the price offered by the nearby dealer they offered a counter price that was hundreds of dollars less than the nearby dealer. I was very impressed with that honesty since they could have offered a slightly reduced price or an equivalent price just to get me to come to them. That was the tactic of car dealers in the past. I accepted their offer and purchased from them. Every individual I met was exceptionally friendly, courteous and helpful. Can't say enough. Kudos to Kevin who walked me through the operation of the vehicle and how things worked. He was very knowledgeable with all aspects of the Outback and answered all questions without hesitation. I've been around awhile and appreciate the experience I went through. Nice going Ciocca. Keep it going. You just may be the first one I look up when I need another car in the future. More
new outback Nothing but praise for Ben Walsh and Sayed Ahmed. they really worked hard to close the deal. Thanks Ben for sending the free debit card. It is appre Nothing but praise for Ben Walsh and Sayed Ahmed. they really worked hard to close the deal. Thanks Ben for sending the free debit card. It is appreciated. More
TOP-RATE Experience and Dealership I cannot say enough about this dealership. I have been dealing with them since 2010 and have had nothing but exceptional customer service. All staff m I cannot say enough about this dealership. I have been dealing with them since 2010 and have had nothing but exceptional customer service. All staff members are extremely respectful, helpful, and courteous. It doesn't matter what department they work, a staff member will take the time to ensure that you are receiving assistance and that your needs and expectations are being met. I have never encountered a staff member that was less than accommedating; this speaks volumes towards the company's value in their staff members. I recently purchased a 2015 Forester and did encounter a small glitch in the purchase process. As soon as the issue was discovered, within minutes, there were various staff members available to rectify the situation and get my purchase experience back to a 100% satisfaction rate. The salesman that I worked with with was very understanding and patient to my requests and took the time to ensure the financing within my limitations. I actually requested him for this purchase since he assisted in the purchase of my very first Subaru. As alsways, EXCEPTIONAL SERVICE Jeff Staver, thank you. I also want to thank Gabby for the excellet job she did in getting me started in the process of this purchase. She was "on top of her game" with customer service, setting up my contact with Jeff and answering all my questions. Great Job, Gabby and Thank You. With all that being said, "Ciocca, keep up the great job your doing". More
A No Stress, Easy Decision Experience After this past winter we realized we needed to replace the SUV we gave to our son. We have a friend who is a loyal Subaru owner, and so we decided t After this past winter we realized we needed to replace the SUV we gave to our son. We have a friend who is a loyal Subaru owner, and so we decided to go to Ciocca and check out the Crosstrek XV. Our salesman, Greg Fichter, was very knowledgable and helpful. He helped us find a vehicle that fits our needs. He made our car buying experience very stress free and comfortable. He also made sure we know that he is still available to help us in any way. More
A good experience I had a great experience purchasing a new Forester from this dealership. They made me feel comfortable without being pressured and without them const I had a great experience purchasing a new Forester from this dealership. They made me feel comfortable without being pressured and without them constantly trying to up-sell. They made the sales process, which I do not look forward to, a pleasant experience. More
Low integrity dealership Came in to look at a used 2007 Toyota Prius with 102,000 miles. Took 1.5-2 hours to negotiate the price I wanted after the sales rep and manager neede Came in to look at a used 2007 Toyota Prius with 102,000 miles. Took 1.5-2 hours to negotiate the price I wanted after the sales rep and manager needed to keep playing games by going out and looking at the car in front of the window for us to see and the rep going back to his office to "work on getting a better price." I wanted to put money down to hold the car, so I could pick the car up the next day to get it looked at my mechanic. Nothing was said about putting money down. The sales rep showed no urgency in me picking up the car to take it to the mechanic. I asked if a certain time was ok, and he responded, "ehh... whenever you can do it, that's fine! [followed by dismissive hand wave] I was also told that as long as I had the deal done by Saturday mid-day, then I could still have it for the same price (it was Wednesday when negotiating). I called in the next day, got patched through to someone named Sean who informed me the car was already sold, and he asked me if I had put a deposit down to hold the car. I said I tried to, but I was not taken up on my offer. A relative of mine went in to speak to a manager, and the manager essentially told them I was a liar or lying. I went in and asked for the manager after work. It took another 1.5 - 2 hours of my time to explain the situation, and get the manager's explanation of why essentially, there was nothing he could do about it. He kept telling me he wasn't there, so he didn't know what was said the prior day. He told me the sales rep was telling a different story from me, so he didn't know which one was telling the truth. He was very adamant that I was not allowed to put money down on a car to hold it. I told him, then why did Sean say I could? He said he wasn't there, so he couldn't tell what Sean had said. Previously, he had told my relative that he was right there when I called and spoke to Sean, and that he knew what Sean had said. The sales manager said because of my troubles, he would cut me a deal and offer me a 2011 Toyota Prius with about 100,000 miles or close to it for $11,000. I told him that was $4,000 more than I had negotiated on the 2007 Prius with essentially the same mileage, and he said, "Yea, but there's something to be said for a car that's 4 years newer." I told him it didn't matter, and it essentially had the same wear and tear on it then plus it got worse gas mileage than the '07. That didn't seem to matter. The sales manager told me he would look for other similar Prius vehicles and let me know if one came in. It's been 2 weeks, and I've gotten no contact from anyone at Ciocca. I had never heard the sales manager's name because he just introduced himself as the sales manager. At the end, he gave me his card after I asked for one, and it said his name was Sean. There are only 2 Sean's at Ciocca Subaru, and I know what the other's voice sounds like because I played sports with him growing up. Turns out, it was actually the Sean I had spoken with earlier on the phone who initially told me the car was sold, and that I could have put a deposit down on it even though he was later adamant I could not. He also let me ask him repeatedly why Sean said I could put a deposit down without saying it was him. He also told my relative he was right next to Sean when the call informing me of the sale took place when he later told me he was not. Turns out, I was speaking with the sales manager on the phone. Integrity is not very high of a priority for Ciocca Subaru. I recommend not wasting your time with them. More