Ciocca Subaru of Allentown

I will return and highly recommend this dealership My first time but not my last time buying from Ciocca Subaru . Let me start by saying I've seen over 12 different trucks from ten different plac My first time but not my last time buying from Ciocca Subaru . Let me start by saying I've seen over 12 different trucks from ten different places without any luck finding a good deal. Most salesmen were what I consider stuffy and uneducated about the trucks as well as pushy about purchasing their truck. They weren't willing to give a good deal. The last dealership I called I drove over 70 miles to see the truck with a promise from Dan ( salesman ) , he's willing to make me a deal . Honestly it's hard to believe what I'm gonna say however he dropped the price of the truck $17 ! That's correct seventeen dollars. I walked out . He wasted my time. I'm huge on customer service, I myself own a small business . I called Ciocca Subaru and talked with John Hershey about an Internet add on a 2013 Dodge Ram. i made an appointment to see the truck for sale. Upon arrival I couldn't find a parking spot on the lot . I clearly understand why after my experience with this dealership . They had over twenty salesman and everyone was busy with customers. I waited about ten minutes until Mr. Hershey could find me a salesman. They served coffee and water as well as donuts and pizza to all their customers . A salesman named Greg Fichter approached us and took us for a test drive. The past two weeks I've dealt with A lot of salesmen, however not like Mr Fichter . He was down to earth, funny , laid back , knowledgable about the 2013 Ram and extremely helpful every step of the way. I had the pleasure of meeting the owner of the dealership . He was very nice and down to earth as well . This explains why he owns several dealerships. great business man and strives on customer service. After purchasing the truck , I dealt with Nicholas Desimone and I received a great price on a extended warranty giving me 5 years or 90,000 mile extended warranty . When I purchase my next vehicle , I hope Ciocca has what I'm looking to purchase. This will be the first place I call . More

Amazing Customer Service I recently had a bad experience trying to get a car at another dealer. But when I contacted Ciocca, I knew I made the right choice.The customer servic I recently had a bad experience trying to get a car at another dealer. But when I contacted Ciocca, I knew I made the right choice.The customer service and high quality of professionalism was outstanding. Everyone at Ciocca went above and beyond to make my experience with them amazing. There was a great selection to choose from but I knew exactly want I wanted. Purchasing a new car is stressful but I felt like one of the family when I walked in. More

Prior to leasing my Subaru Legacy Limited,I researched all offers on the internet and had offers from the following Dealerships Fairway Subaru Hazelton, Pa, Faulkner Subaru Bethlehem Pa, Subaru Wyoming Va all offers on the internet and had offers from the following Dealerships Fairway Subaru Hazelton, Pa, Faulkner Subaru Bethlehem Pa, Subaru Wyoming Valley Motors Kingston Pa.,and Ertle and Subaru Stroudesburg Pa all offers were within a couple hundred dollars of each other as were the MSRP around $29000. all comparably equipped.When I called Shawn on Friday March 7 2014 he was off so The receptionist put my call through to Christal internet Manager I asked if the Legacy I was interested in was still available and was told it was, then we discussed the initial offer of $2000 down $277.13 a month for 36 month 12000 miles year residual $15,573.06. Then I said I had similar offers the one from Faiway Subaru was just as Good and why should I purchase from Ciocca and she assured me she could save me a few hundred dollars, Ciocca wasn't concerned about a giving up a few hundred dollars. However she also requested a deposit to hold the legacy which I couldn't do as I was 70 miles away and at work and made an appointment for the following day March 8 2014 between 1:00 and 1:30 PM. If the Legacy was still available we would talk.. I still had my Original Internet Offer in hand when I met Chrystal she introduced me to my sales Rep Justin Haas a fine young gentleman with a great personality, he had the car brought around and we went for a test drive. When we got back to the Dealership I explained to him that I was interested in the car if the lease offer was better than the one I received on the internet and he came back with a worksheet / offer that would make my payments $267.50 a month and the residual and buy out would remain the same as before I said fine that would work for me and he agreed to start the paper work. Approximately a half hour later the GM Steve Parr comes to me I can't do this offer I'm losing money. At of all honesty this is not my problem the Dealership made an offer and I accepted it now they aren't going to give it to me. This is a Great Business Practice on his part offering a deal than coming back telling the customer he can not give them the deal because he's losing money. He offered me a token of a $100.00 off instead of $340.00. The only reason I didn't walk was the Salesman Jason Haas did everything right and for a few hundred dollars it wasn't fair to him. So I accepted the offer. Another work sheet is shown to me making my payments $273.94 then when I get to sign the lease my payments are $274.94 everything else remained the same costing me an additional $36.00 for the 36 month lease. If at the end of my lease I decide to purchase this car I will be charged an additional $50.00 over the residual value of $15573.06 +$9622.9 lease payments + $2000 down + $50.00= $27245.96 Did I get a Great Deal ? = No, Did I get a Good Deal ?= Yes, Was I mislead and lied to?= Yes, Could I have gotten a Better Deal = Yes Would I purchase here again,= What do you think??? Also charged an online fee of $15.90 included in Cap Cost Comments about the staff I worked with follows: Shawn Parr internet sales Requested leasing information took me several times to receive information I needed to make an informed decision Cap cost, Residual,Disposal fee,monthly payment etc. Once you know the ,down payment,Mileage and length of lease.All information concerning the entire lease should be given. I had this problem with all Subaru Dealerships that I Researched. Crystal (internet Manger) Offers customer cash incentives she can not deliver on. Steve Parr (GM) Does not back worksheet offers given to customers by his sales staff or offers Given by himself. He will lose customers for Ciocca and Subaru.. Justin Haas Sales Rep Great asset, and excellent customer service skills, enjoyable to work with and the only reason I leased a car here. Thanks, Justin John Farrell More

I went in looking for a used car but not really sure exactly what I wanted. I did a lot of research online and knew I wanted a crossover of some sort. I started walking through the lot and Nick approach exactly what I wanted. I did a lot of research online and knew I wanted a crossover of some sort. I started walking through the lot and Nick approached me to see if I needed help. I told him what I was looking for and that I had interest possibly in a used Outback of Impreza. We searched online inside the office for a few options to take for a test drive. After driving both the impreza and the outback I determined they just weren't the right car for me. He showed me the 2014 Crosstrek which was the exact size crossover that I was looking for. After spending the next two days reading online reviews and researching I scheduled an appointment with Nick and took a test drive. I was really very impressed with the amount of time Nick spent with me to determine which was the right model. I felt like he really cared that I find the vehicle that I was going to love. More

it was my first experience to buy a car at a dealer - after two disappointments with other dealers - Subaru Ciocca was the one standard I expected. I am thrilled the way everyone treated me. I'm just hap after two disappointments with other dealers - Subaru Ciocca was the one standard I expected. I am thrilled the way everyone treated me. I'm just happy :):):) I got a Subaru Impreza...:):):) I wish the company all the best and hope that this team of competent employees an managers makes a lot more people happy like they did with me. Thank you all a lot Angelika Kennerly More

Awesome experience with buying a car. They have a huge selection of vehicles and work with you without getting pushy like other car dealerships do. A very relaxed atmosphere as well. Mike Mohr was a gr selection of vehicles and work with you without getting pushy like other car dealerships do. A very relaxed atmosphere as well. Mike Mohr was a great salesperson and made you feel comfortable and even provided nuts to snack on during our wait, as well with beverages. All in all it was a great experience, I love the cross trek and would highly recommend the dealership to my friends and family who are looking for a Subaru. More

I went to Ciocca Subaru to service my car. As always, I got the best service possible. While I was waiting for my car, my wife and I decided to look around at some of the newer used models of Subarus. We w got the best service possible. While I was waiting for my car, my wife and I decided to look around at some of the newer used models of Subarus. We were approached by Mr. Iwanicki. He began by asking if there was anything he could do to help us and we responded by saying, "No, we are just looking around." Mr. Iwanicki introduced himself as Ron and asked if he could help us. We agreed, so then he asked what we were looking for in a car. I explained that we had a very nice car but the car didn't have all-wheel drive like the Subaru. Ron then showed us serval different models of Subaru cars, but we were not ready to give up on the luxuries of our present car and decided not to trade our car. Ron then asked what was holding us to our present car. We answered, "Well, we feel that we were giving up too much of our luxuries." Ron then asked about the luxuries we were hanging on to. Afterwards, he showed us some cars that had every thing we were looking for. We were highly impressed and Ron took us through all the paper work and got us approved to drive home in our new 2014 Subaru Legacy. I never thought we would be walking out in a brand new car. We are very happy with our new car. Thank you Ciocca Subaru for your great staff and fast and friendly service. We look forward to doing business again. Jesus and Norma Rivera More

For my first car buying experience, I'd say this was pretty good! Everyone at the dealership was very nice and answered any and all questions I had. When I had concerns and items I wanted, we were able pretty good! Everyone at the dealership was very nice and answered any and all questions I had. When I had concerns and items I wanted, we were able to talk things through and shift things for me, without increasing prices. I'll definitely recommend Ciocca to my friends! More

I came in looking to purchase a used Subaru but I selected a 2014 Subaru Forester. The price point was conducive to selecting a 2014 along with the features on the vehicle and the available financin selected a 2014 Subaru Forester. The price point was conducive to selecting a 2014 along with the features on the vehicle and the available financing. Scott Broda was knowledgeable, friendly and patient while I was making my decision. The overall experience at Ciocca Subaru was lengthy but worth the time and effort. I certainly recommend this dealrership to anyone looking to purchase a new or used vehicle. More

What a great experience! Shawn and Ron made the negotiation and purchase process very easy. At no point did they pressure us, and they took their time to explain everything and answer any question negotiation and purchase process very easy. At no point did they pressure us, and they took their time to explain everything and answer any questions we had. It was the best car buying experience I have ever had and will definitely use them again for future car purchases. More