Ciocca Subaru of Allentown

Recall ends Badly Took my 2013 Impreza in for a Valve Spring Recall and within 30 miles of driving, after the work was complete, the cars check engine light came on and Took my 2013 Impreza in for a Valve Spring Recall and within 30 miles of driving, after the work was complete, the cars check engine light came on and the car started sputtering when idling. Took the Car back to Ciocca and they wanted to charge me $130 to diagnose the issue which after some discussion they decided to do for free. They told me the code was for a Cylinder 2 misfire and that they did not touch this area of the car, hmm funny changing Valve Springs you have nothing to do with the cylinders. I called 2 mechanics and FAULKNER SUBARU ( a much better subaru dealer ) and all of them said you have to at least pull the coils out let alone remove the engine. I called back and spoke to Carolyn the service manager and she went to speak withe the Service Writer and the Mechanic that did the work and her response was, They did not have to touch this area to do the job and the mechanic said it was running rough when I brought the car in. If indeed the car was running rough when i brought it in, with a cylinder 2 misfire, the check engine light would have been on at this time and it was not. I would suggest to all that you take pictures and videos of how your car is running when you take it here for service or a recall just in case you have the same issue. Look how many pictures they take of your car and how many places you have to initial and sign. Oh by the way my mechanic replaced the plug and coil and the car is fine. They are a bunch of liars and the service manager has no idea what they are talking about. More

2014 Gmc Sierra Superb Service, Very Personable, Very Friendly Would definitely buy again. Fernando---Great, Luke--Great, Marcus---Great We have recommended peo Superb Service, Very Personable, Very Friendly Would definitely buy again. Fernando---Great, Luke--Great, Marcus---Great We have recommended people to visit your dealership already we were so impressed with the service. We do not usually do ratings but we were very satisfied so here's to you team. Thank You again More

Great dealership Cody salesman Luke in finance and Summer McGlaughlin was wonderful. I could not be more pleased with every step of the experience. So helpfu and frien Cody salesman Luke in finance and Summer McGlaughlin was wonderful. I could not be more pleased with every step of the experience. So helpfu and friendly. I'm glad I came to Ciocca. More

Great Customer Service Fernando was wonderful . I could not be more pleased with every step of the experience. So helpful and friendly. He never stop smiling. I'm glad I Fernando was wonderful . I could not be more pleased with every step of the experience. So helpful and friendly. He never stop smiling. I'm glad I came to Ciocca. More

Great Customer Service The entire buying experience was great. Adrian was extremely helpful and really listened to our thoughts. We couldn't be happier with our choice in ve The entire buying experience was great. Adrian was extremely helpful and really listened to our thoughts. We couldn't be happier with our choice in vehicle and the great staff at Ciocca. More

Just Perfect Experience I was so nervous going in. My first new car is about 13 years... They made me feel so relaxed, down to earth salesmen. Cody Whitehead was my sales g I was so nervous going in. My first new car is about 13 years... They made me feel so relaxed, down to earth salesmen. Cody Whitehead was my sales guy... Went in on a monday to check out the car I wanted.. Came back on Saturday to seal the deal... My Girlfriend said her next car she wanted a Honda,, I said, no way, your getting another Subaru from Ciocca when she is ready... More

Painless I don't enjoy car shopping and Zach made this process painless and easy ! Zach had knowledge about the cars I was interested in and helped me make an I don't enjoy car shopping and Zach made this process painless and easy ! Zach had knowledge about the cars I was interested in and helped me make an informed decision for a price I could afford ! More

Great Customer Service! My fiance and I came in after getting into a car accident earlier that morning - we needed a new car stat! Zach was an absolute pleasure to work with, My fiance and I came in after getting into a car accident earlier that morning - we needed a new car stat! Zach was an absolute pleasure to work with, he helped us with options that fit our budget, was patient and was exactly what we needed after our stressful morning! We ultimately walked out with a Subaru legacy (that we love) and payments that fit our budget! Highly recommend Zach and Ciocca! More

Great experience Adrian and Ciocca Subaru as a whole were an absolute pleasure to work with. They were kind, transparent, respectful and went out of their way to make Adrian and Ciocca Subaru as a whole were an absolute pleasure to work with. They were kind, transparent, respectful and went out of their way to make the buying process as easy as possible. I would absolutely recommend them if you're in the market for a new vehicle. More