Ciocca Subaru of Allentown

2019 Outback I worked with Greg Fichter on a 2019 Outback Touring 3.6. I heard great things about the dealer and Greg from friends so I decided to send him an ema I worked with Greg Fichter on a 2019 Outback Touring 3.6. I heard great things about the dealer and Greg from friends so I decided to send him an email. I had all of the details and pricing worked out through email and never even stepped foot in the dealership until delivery day. Greg could not have been more professional, kind, and honest. We agreed to a price online for the car, I gave him a deposit over the phone, and picked it up a couple days later. When I arrived everything was what we had agreed upon online and I was in and out of the dealer in under an hour. I drove 100 miles from NJ to meet with Greg and was not disappointed at all. No other dealer in a 100 mile radius of Northern NJ could come close to Greg's price. I look forward to working with him on future Subaru purchases. More

Great personnel and very friendly! This was my second car from this dealership and every experience was professional and satisfactory. I will be coming back for a third vehicle!!! I This was my second car from this dealership and every experience was professional and satisfactory. I will be coming back for a third vehicle!!! I had Fernando Santiago, and Devon Kroll. They were both awesome and down to earth! Thank you again!! More

Lease Match we purchased was not what was described when sod We leased a new 2018 Legacy outback wagon for 3 years. When speaking with the F&I lady, she told us that everything would be covered from bumper to b We leased a new 2018 Legacy outback wagon for 3 years. When speaking with the F&I lady, she told us that everything would be covered from bumper to bumper if we purchased the Lease Match. We specifically asked if it included tires, she said yes. She said it covered everything as the Dealership wanted the car to be in the best condition possible when it was returned from lease. We did a quick calculation in our head and determined it was a no-brainer and completed the transaction. We bring the car in for all needed services to the dealership to ensure it meets the Lease Match and this way the dealership can confirm all work was done by them. Fast forward 9 months, the car is in for recalls. The "110 Checkpoint" is done on the car and recalls performed. My wife picks up the car. Two weeks later we are stopped and are given a warning that our car is out of inspection. We got home and checked the service paperwork from March. It shows the 110 point complimentary inspection was done, but although the state inspection was expiring in a few weeks, it wasn't done. The invoice says they called me and I refused the State Inspection. This is untrue, no one called me and I wouldn't refuse something I thought was free. especially since I was under the impression taht state inspections on the leased car were free at the dealership because of the additional Lease Match Service I was sold by the dealership. We schedule an appointment a week later and lo and behold, the car doesn't pass inspection, we are told we need new tires. The dealership doesn't recommend that we replace the tires with what came on the car last year. We decided to go with OEM tires. However, when we asked why the wear had not been noticed just weeks before on the complimentary 110 checkpoint they did, I was told they would look into it and get back to me. I am still waiting on that call back. Two weeks ago I called and spoke with my salesman and gave him some background on the situation and asked that he call me back the next business day. he said he would call. I ma still waiting on that callback. When my wife picked up the car, she explained to the service person what we were told about Lease Match and he had said that other clients had said something like that as well, but that Lease Match wasn't what we were expecting. He spoke with someone in service and was able to get the inspection thrown in for free and get a reduction on buying new tires for a car with 13,500 miles on it. The service person basically explained that the Lease match covered free oil changes and not much more. We sent another email, thanking them for the reduction in cost, but asked someone to contact us to discuss what Lease Match was, in laymans terms. I am still waiting for that callback. In essence, I feel completely let down in this experience and could not in good conscience recommend this dealership. It does seem that once the sale is done, you'll never hear back from them. I am thoroughly disgusted that no one has contacted me after speaking with a service person, my salesman and sending multiple emails. More

First RaTe Every step of the Way Every step of our car buying process was handled well. Our salesman Fernando was excellent and was very knowledgeable about the vehicle we purchased. Every step of our car buying process was handled well. Our salesman Fernando was excellent and was very knowledgeable about the vehicle we purchased. i believe this is the fourth car we have purchased here and each time the experience was pleasant. Devon in finance went through the paperwork as painlessly as possible. A minor problem was taken care of quickly. More

They made it a great experience! I leased a Subaru Ascent (which I LOVE and highly recommend). I had done my own research and had very limited time to spend at the dealership. This wa I leased a Subaru Ascent (which I LOVE and highly recommend). I had done my own research and had very limited time to spend at the dealership. This was one of three dealerships I was working closely with by phone and email. Ciocca worked with me over the phone and got me the best deal. When I came in for the vehicle, all the paperwork was ready, and the vehicle was beautifully detailed. The time I spent with Jeff Staver was so valuable - he quickly showed me all the cool features I might not have discovered on my own. A few weeks later, I visited with Summer McLaughlin, a delivery specialist who showed me more cool features and really shows enthusiasm for the vehicle. Everyone, especially Sean Jenkins, Jeff, and Summer made this a great experience and put my needs at the center of all of our interactions. I don't recall the name of the Finance person I worked with, but he was quick and informative and did not take up a lot of my limited time. More

Good people They were very clear and upfront and worked with me to give me a good deal on my car due to my financial situation as a current college student. They were very clear and upfront and worked with me to give me a good deal on my car due to my financial situation as a current college student. More

Excellent experience! My son and I came in to just browse the WRX's on the lot... ended up driving one home the same day! Everyone was so nice and helpful. Our salesman J My son and I came in to just browse the WRX's on the lot... ended up driving one home the same day! Everyone was so nice and helpful. Our salesman John Berghuis couldn't do enough for us and was very knowledgeable about the car. And we were so impressed with how fast the deal was done despite it being a very busy Saturday afternoon. It was the first time I bought a car on my own since my husband passed away, and they made me feel so comfortable, Kevin Acevedo took time to answer all of my financing questions. I would recommend this dealer to anyone! More

Wonderful! I came in with an idea for a Subaru in mind. Adrian worked with me until I found the perfect fit!I felt very welcome and important as a customer. High I came in with an idea for a Subaru in mind. Adrian worked with me until I found the perfect fit!I felt very welcome and important as a customer. Highly recommend!! More

Best experience Working with these guys were the best car buying experience!! Sean Jenkins was extremely knowledgeable about the product. I would recommend doing anyo Working with these guys were the best car buying experience!! Sean Jenkins was extremely knowledgeable about the product. I would recommend doing anyone to purchase a vehicle from this dealership. More

The Entire Team Was Amazing! Ciocca Subaru has an incredible staff! They were all pleasant and very attentive to my needs and wants in an automobile. I had a terrible accident th Ciocca Subaru has an incredible staff! They were all pleasant and very attentive to my needs and wants in an automobile. I had a terrible accident that resulted in my car getting totaled and I was concerned about my safety going forward. I wanted something safe, however I also wanted luxury. The staff Mike Mohr in particular, really helped me achieve that. I love my new car! I got everything I wanted, and at a reasonable price. Sean Jenkins, the manager, was outstanding and really made it all possible at the end of the day. He really went above and beyond to make sure I got what I wanted at a great deal. Thank you all!!!! More