Ciocca Subaru of Allentown

Dealership good. Sales rep...no good Easy transaction. Went in, test drove one car. Bought it. The sales rep was friendly and finance rep was great too. The after the paperwork was signed Easy transaction. Went in, test drove one car. Bought it. The sales rep was friendly and finance rep was great too. The after the paperwork was signed is where it went downhill. Jim definitely left me feeling that he didn’t care after the sale was made. He told me that he would have the car delivered to me. After I signed he told me nobody was available to do it. I came back later to pick it up. Jim met me at the door and handed me the keys. Never went over the car with me. I inquired about the owners manual missing the next day. Jim never responded to me. I followed up a week later. Nothing. I reached out to the manager Jared Nissen. He was extremely helpful. Jim then contacted me after the Jared told him to. He told me that his email was messed up and didn’t receive my emails. Funny, because I had to email him my insurance info the day I purchased and he had received that. Jim advised me he would order the manual and contact me when it came in, probably within 3-5 days. I waited 10 days. Nothing. So I contacted Jared again. He advised me the manual had been in a week and told Jim to contact me. Lack of professionalism on Jim’s part left a bad feeling for the dealership overall. Definitely empty promises and no follow up. Jared was extremely helpful and did what he could. More

Best dealer EVER! Ciocca Subaru is the best dealership I've ever done business with. They are true professionals and they actually care about their customers and what t Ciocca Subaru is the best dealership I've ever done business with. They are true professionals and they actually care about their customers and what they have to say. They take their time, they listen, and they find the car best for you. I was in a car that was okay but I had a few issues with it. I contacted the manager, Sean Jenkins, on several occasions, to see if he could help me. He always got back to me, even when my husband bought a car at his competitor. He still offered to match or beat the deal and now I'm driving a brand new 2019 Ascent. I will always give them the first chance to earn my business. John Antigua and Mike Mohr both did a phenomenal job as well! More

Best experience ever!!! Fernando was very helpful, understanding, and relatable. He made this car buying experience one to remember by always keeping us informed and aware o Fernando was very helpful, understanding, and relatable. He made this car buying experience one to remember by always keeping us informed and aware of everything that was happening. Kevin always answered our questions about our purchase. He explained everything about our papers and truly made us feel like valued customers. More

Best new Outback experience...thanks everyone! Bob Pavone is our number 1 auto salesperson in the Valley. We recently purchased our 9th car from him and it was a 2019 Premium Outback. The trade-in Bob Pavone is our number 1 auto salesperson in the Valley. We recently purchased our 9th car from him and it was a 2019 Premium Outback. The trade-in value was very nice, the new car pricing competitive and at NO interest, the deal was too good to pass up. Everyone we met was very friendly. Amy Cook gave us a warm welcome at the front desk, Bob Pavone helped us make the right decision to trade in our 2015 Outback. Sean Jenkins was supportive along the way and Jim Oforio was extremely knowledgeable with the financing details. Great teamwork everyone! I LOVE MY NEW 2019 SUBARU OUTBACK!!! More

Awesome Service Awesome Team LOVE MY CAR GREAT SERVICE GREAT PEOPLE WHAT MORE DO YOU NEED. Definitely, know how to treat their customers and looking forward to future visits. LOVE MY CAR GREAT SERVICE GREAT PEOPLE WHAT MORE DO YOU NEED. Definitely, know how to treat their customers and looking forward to future visits. More

Above and beyond I am extremely happy with my experience at Ciocca Subaru. From The salesman John to manager Sean to Ben the finance guy were just Doing what they coul I am extremely happy with my experience at Ciocca Subaru. From The salesman John to manager Sean to Ben the finance guy were just Doing what they could to get me the best deal. The Three worked a combined 2 and a 1/2 hours past closing time to make sure I was driving home in a Ciocca Subaru. Salesmen aren’t pushy and they work with you instead of against you like most dealerships. They don’t try to fill their pockets, they just try to get people in the vehicle they want. Would recommend 10 time out of 10. More

Very helpful, and efficient My salesman Gerry Diaz, was very helpful for me and my husband. I feel that we had a better experience than with our first car dealership and I would My salesman Gerry Diaz, was very helpful for me and my husband. I feel that we had a better experience than with our first car dealership and I would recommend to any friend that is looking for a new or used car. More

Used car purchase I was helping my mother search for a specific used vehicle and they just happened to have it. Our sales rep AshleyRose was awesome. She reviewed every I was helping my mother search for a specific used vehicle and they just happened to have it. Our sales rep AshleyRose was awesome. She reviewed every possible detail and listened to our concerns. AshleyRose was very professional throughout and also had a great personality. Thanks for helping us get into the vehicle my mother wanted AshleyRose. When I am in the market for another vehicle you will be my first stop. Jimmy Ofori also had a great personality and was very thorough, fast and efficient getting us out the door in no time. More

2019 Outback purchase Fair deal, great sales and support staff, no hastle purchase, knowledgeable, professional and courtous staff. I can't think of anything else to say, Fair deal, great sales and support staff, no hastle purchase, knowledgeable, professional and courtous staff. I can't think of anything else to say, sorry. More

Helpful Donnie was vey helpful when looking for a specific car. We knew what we wanted he found it for us. We do not like to feel pressured by salesmen he g Donnie was vey helpful when looking for a specific car. We knew what we wanted he found it for us. We do not like to feel pressured by salesmen he gave us time. More