Ciocca Subaru of Allentown

My 3rd vehicle purchase from Ciocca Subaru - still the best! Ciocca Subaru is the best car dealership I have ever done business with. Always pleasant and comfortable - no pressure tactics. This is my 3rd vehicle Ciocca Subaru is the best car dealership I have ever done business with. Always pleasant and comfortable - no pressure tactics. This is my 3rd vehicle purchased from them - does that say anything? All were used vehicles and all decent quality and fairly priced. CarFax provided for all vehicles. Thank you for a pleasant experience. More

A great dealership! Excellent salesman who was easy to work with. Found a great vehicle. We felt very comfortable throughout our visit. We would highly recommend this de Excellent salesman who was easy to work with. Found a great vehicle. We felt very comfortable throughout our visit. We would highly recommend this dealership. More

Disappointed Received two credit letters: one from TD Bank and PNC indicating I had been declined credit for the car that was purchased. I've never been more embar Received two credit letters: one from TD Bank and PNC indicating I had been declined credit for the car that was purchased. I've never been more embarrassed by these letters. Funny thing is my credit score on one was 861 and other was 854. Mr. Ofori NEVER mentioned that I had been declined by these institutions. If he had I could have filled him in on my credit history. At any rate, I'm 69 years old and I've never in my entire life received letters such as these, so I'm afraid this has soured my experience at Ciocca Subaru and the purchase of my Chevy Cruze. My experience with Mr. Santiago was very fine and would recommend him to anyone. Steven M Smith More

Ciocca Subaru rocks it again. I went back here for my second Subaru Outback. I'm able to come here myself to purchase to car because my first Outback's safety features saved me whe I went back here for my second Subaru Outback. I'm able to come here myself to purchase to car because my first Outback's safety features saved me when my car was totalled. Everyone, from the front desk, my sales advisor, Greg, financial advisor, Troy, and car specialist Summer have been wonderful. I never had experience less than excellent when I come here, either for sales or service. Ciocca subaru rocks it again for me. More

Very Happy with Customer Service Fernando helped us buy a Honda from the Bargain Corral for a family member. His excellent customer service meant that all paperwork was ready and wai Fernando helped us buy a Honda from the Bargain Corral for a family member. His excellent customer service meant that all paperwork was ready and waiting for us when we were ready to do the deal. His pleasant demeanor helped us through the sale. Shelby on internet was great too-she got us the appointment with Fernando before all the others looking for this car. Great team for service. More

Very Happy I recently purchased a 2013 Ford Escape from Ciocca Subaru. I called on a Monday morning to see if the car was available. Spoke to Fernando and he i I recently purchased a 2013 Ford Escape from Ciocca Subaru. I called on a Monday morning to see if the car was available. Spoke to Fernando and he informed me it was so my daughter went to look at the car and Fernando was very helpful. We told him We would be back the same evening to purchase the vehicle. He was at the door waiting for us when we arrived. He gave us a nice tour of the facility and we started on the paperwork as he had already sent the car for detailing. We met with the Jimmy in finance and he filled out the appropriate finance papers. Jim came back shortly and we did all the financial paperwork for purchase. Both gentlemen were very professional and a pleasure to work with. We were done in just about 2 hours and on our way. I would not hesitate to go back to them for my next vehicle purchase or recommend to a friend. Thanks to both gentlemen Jim P More

Chris Wygan was very honest and he explained everything. Chris is very honest and he showed me what a class A customer service person he is and he saved me a lot of money! By being direct straight forward an Chris is very honest and he showed me what a class A customer service person he is and he saved me a lot of money! By being direct straight forward and above all honest. More

Daughter's first new car Ben was one of the best car salespeople I have dealt with. He was very knowledgeable about the vehicle and options: not just about them but how to acc Ben was one of the best car salespeople I have dealt with. He was very knowledgeable about the vehicle and options: not just about them but how to access them and best customize them for the best car driving experience. I came to Ciocca because of Tru Car pricing. They had the exact vehicle my daughter wanted with the options & color. I signed on the bottom line in less than 3 hrs. My daughter goes to school in Rochester and the dealer wanted to deliver the car to her before the end of the month to say that delivery was taken in month of sale. Ben lobbied on my behalf as I wanted to be there for my daughter to take delivery: father - daughter moment. Ben was able to arrange for the vehicle to be delivered at the dealership on the weekend when my daughter was coming home from school. He said he would have a big bow to place across the vehicle. I arrived at dealership 30 mins before my daughter to ensure everything was a go. Much to my dismay, when I arrived the vehicle was still on the lot in the exact place it was when I first looked at it 10 days earlier. They was no sold sticker on it. I was concerned because the vehicle was to have a remote starter installed and did not appear as if it was moved. I was expecting the vehicle to be off the lot and prepped for delivery, ready to go with the bow as Ben promised. I had to wait until the dealership opened at 9 am to get to speak with anybody about the vehicle. Ben was there and felt very bad the car wasn't fully prepped. He pulled car into service to have the prep done. We waited for an hour, time which was well used by the delivery specialist going over an identically equipped vehicle with my daughter. The dealer did offer to buy us breakfast. I do have a nagging feeling that the remote starter was not installed and they installed it while we were there. The vehicle came out ready to go yet I'm not convinced there was any delivery prep done. Overall - I would return here to purchase another new vehicle if the occasion were to arise, even though a proud papa moment was ruined. More

Excellent car leasing experience! Adrian Garibaldi just changed my perspective when leasing a car to a very positive experience. His professional demeanor proved that he was there to Adrian Garibaldi just changed my perspective when leasing a car to a very positive experience. His professional demeanor proved that he was there to be of service and not waste my time. He answered all of my questions and was very knowledgeable when going over my new Impreza. What I truly appreciated the most was that Adrian got my monthly payment to what I could afford and didn't play the haggling game on price. His outgoing and friendly personality are to be commended as well!! I can honestly say shopping at Ciocca Subaru was a great experience. Everyone we met throughout the dealership was very welcoming and friendly. More

Son's first car buying experience! Fernando was amazing at helping our son purchase his first car! He was helpful, knowledgeable and not at all pushy! We will buy from Ciocca and especi Fernando was amazing at helping our son purchase his first car! He was helpful, knowledgeable and not at all pushy! We will buy from Ciocca and especially Fernando again in the future! More