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Ciocca Subaru of Flemington
Flemington, NJ
3,919 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,919 Reviews of Ciocca Subaru of Flemington
August 26, 2026
My experience with Ciocca Subaru of Flemington has been very disappointing, particularly in how the dealership handled legitimate concerns I previously raised about its service department. The dealershi very disappointing, particularly in how the dealership handled legitimate concerns I previously raised about its service department. The dealership recently contacted me about purchasing a new vehicle. I explained that I was not interested because of problems I had experienced with the service department and because previous emails I had sent to the dealership about those concerns had gone unanswered. I was then asked to provide proof that I had contacted the dealership more than a year ago. I provided the requested email documentation. After several exchanges, I was encouraged to return to the dealership, but I was never given a clear answer as to whether my original concerns had actually been investigated or addressed. Mr. Castor ultimately advised me that he was closing the matter because the events had occurred too long ago for him to do anything about them. I accepted that response and told him I was fine with the matter being closed. I then updated my Google review to accurately document my experience. Shortly afterward, Mr. Castor sent me an email stating that Ciocca Subaru of Flemington would no longer accept my business and that I was prohibited from having my vehicle serviced at the dealership. I find that response difficult to understand. I had not asked the dealership for anything further and had accepted its decision to close the matter. I simply shared my experience in a Google review. I believe customers should be able to raise legitimate concerns, receive a professional response, and provide an honest review of their experience. More
by FLC
Employees Worked With
Michael Castor
August 26, 2025
Before Ciocca took over, I had purchased and was very happy with sales and service of 3 Subarus. Now it’s apparent they fit the bill of a “typical” dealership; expensive, questionable ethics and pushy se happy with sales and service of 3 Subarus. Now it’s apparent they fit the bill of a “typical” dealership; expensive, questionable ethics and pushy service staff. $120 to replace windshield wipers, $600+ to replace spark plugs versus $300 my certified mechanic charged for the same. I’m in the market for a new vehicle now, but as much as I like Subaru and would be happy to purchase another, it will not be from Ciocca. More
by alex999
Employees Worked With
Jeff Aranjo
January 31, 2025
Cholo has been one of the best associates I’ve dealt with at this dealership! He goes above and beyond to get the services I need and make sure everything is done to a superb standard. Most recently I had a at this dealership! He goes above and beyond to get the services I need and make sure everything is done to a superb standard. Most recently I had a service and the staff took care of me so well and quickly at that More
by Clem.wickma7
Employees Worked With
Cholo Flores
January 19, 2025
Easy to schedule, clear directions on where to pull up and also comfortable customer lounge. Great service. Matt took the time to listen and to explain. and also comfortable customer lounge. Great service. Matt took the time to listen and to explain. More
by Dee
Employees Worked With
Matt in Service
December 18, 2024
Terrible waiting room. You can not drop your car off for servicing unless you can afford to do without it for 2 days. Staff is courteous. You can not drop your car off for servicing unless you can afford to do without it for 2 days. Staff is courteous. More
by johnkratzer89
Employees Worked With
Cholo
December 11, 2024
The Service Department at Ciocca Subaru in Flemington, New Jersey were very courteous. They treated me respectfully. I couldn’t help but compare them to the dealership where I purchased my vehicle.. They New Jersey were very courteous. They treated me respectfully. I couldn’t help but compare them to the dealership where I purchased my vehicle.. They completed the work in a punctual manner and addressed all my concerns in a very professional way. More
by F.Dittmar
Employees Worked With
Cholo Flores , Jeff Aranjo, Michael Homeijer, Corey Smith
November 29, 2024
NOV. 29 2024: My first and last service visit at Ciocca Subaru of Flemington was on Nov. 14, 2024. My experience with them was so bad that I now questi 29 2024: My first and last service visit at Ciocca Subaru of Flemington was on Nov. 14, 2024. My experience with them was so bad that I now question whether the Subaru brand is reliable and trustworthy if this place is permitted to operate as it does. They added costly “extra services” to my invoice, without my prior approval. After I left the garage, my Service Advisor and her Service Manager were unresponsive to my initial telephone messages and text messages. I had to persist to get their responses and they were not at all helpful. Finally, a “Customer Relations Manager for Ciocca Automotive” told me that my original paperwork and approval was moved to an off-site storage facility and was not available. Subaru broadly claims that their technicians are factory trained and certified. Ciocca Subaru did not even warn me that they employ “apprentices” — I learned this only after I left their facility. Whoever worked on my Subaru Legacy could not even figure out why a yellow warning light for low tire pressure would appear even though I had the correct pressures in my tires. This suggests that he did not even know how to use (or perhaps did not even have) Subaru’s diagnostic tools and technology. This is substandard and unacceptable service. I had to go to another Subaru dealership to get the simple repair. There is something terribly wrong with this place. I have never experienced such treatment at any other Subaru service center, anywhere in the USA. More
by Joyce S.
Employees Worked With
My Service Advisor, Service Manager, Customer Relations Manager for Ciocca Automotive
