My experience with Ciocca Subaru of Flemington has been - FLC
My experience with Ciocca Subaru of Flemington has been very disappointing, particularly in how the dealership handled legitimate concerns I previously raised about its service department.
The dealership recently contacted me about purchasing a new vehicle. I explained that I was not interested because of problems I had experienced with the service department and because previous emails I had sent to the dealership about those concerns had gone unanswered.
I was then asked to provide proof that I had contacted the dealership more than a year ago. I provided the requested email documentation. After several exchanges, I was encouraged to return to the dealership, but I was never given a clear answer as to whether my original concerns had actually been investigated or addressed.
Mr. Castor ultimately advised me that he was closing the matter because the events had occurred too long ago for him to do anything about them. I accepted that response and told him I was fine with the matter being closed.
I then updated my Google review to accurately document my experience. Shortly afterward, Mr. Castor sent me an email stating that Ciocca Subaru of Flemington would no longer accept my business and that I was prohibited from having my vehicle serviced at the dealership.
I find that response difficult to understand. I had not asked the dealership for anything further and had accepted its decision to close the matter. I simply shared my experience in a Google review.
I believe customers should be able to raise legitimate concerns, receive a professional response, and provide an honest review of their experience.
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