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Ciocca Subaru of Pleasantville

Pleasantville, NJ

4.9
1,428 Reviews

401 W Black Horse Pike

Pleasantville, NJ

08232

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1,428 Reviews of Ciocca Subaru of Pleasantville

July 20, 2023

Service is effortless, timely, reliable and transparent. Any upcoming service needs over and above scheduled routine maintenance, along with the expected cost is readily discussed. More

by maryann.stoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

We're so glad to hear it! Thank you for the great review, Maryann! We're always here to help if anything else comes up!

July 19, 2023

Joel, Ryan, Anthony, and Nick were all very professional, courteous, and pleasant. Great experience. Highly recommend! More

by mwoods1012@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
July 19, 2023

Great team very professional and kind. The process was fast and seamless. I was very impressed with the quality of service. More

by eliahoum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Pizzi, Doug Flitcroft, Nicholas McDonald
Jul 19, 2023 -

Ciocca Subaru of Pleasantville responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

July 19, 2023

I traded my car in and after signing the paperwork I was told I will need to wait “weeks” before I receive my payment. I traded my car in 4 days ago, and can still see my car loan has not been paid. So I ha More

by HELENHELTH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick, Robert Collier
Jul 25, 2023 -

Ciocca Subaru of Pleasantville responded

Helen, we apologize for your experience with our dealership. We understand a manager has already been in touch regarding this situation. If there is anything else we can do to help, don’t hesitate to contact us at (866) 771-8269. We greatly appreciate your feedback.

Jul 29, 2023 -

HELENHELTH responded

Two weeks later and still no payment but they have my trade-in car listed for sale on their website. I was told this week they were waiting on my title. It’s nice to know they can sell my car and get money for it, but I just need to wait for my money. Such a disappointment. Wouldn’t recommend this place to anyone.

Aug 18, 2023 -

HELENHELTH responded

Well over one month now and I have not received my payment for my vehicle. Which has been sold now by the dealership. So they get paid for my vehicle before I do. I’ve called several times and nobody seems to know anything, nor do they offer to help resolve the issue. THE WORSE PLACE!

July 19, 2023

Excellent service, . .Extremely helpful and courteous..We loom forward to having our car serviced at Ciocca in Plasantville knowing it will be a totally pleasant experienc More

by wilphyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale, Doug Flitcroft
Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

July 18, 2023

Everytime I need something checked out on my Subaru the guys at my home dealership are awesome. They make my experience go by smooth, take care of what they need to and promptly return my car back to me. More

by CHRISTELJFORD
Recommend Dealer
Yes
Employees Worked With
George
Jul 19, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, CHRISTELJFORD! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

July 18, 2023

Just in for my 6 month vehicle service. I was greeted by Joseph who took all of the data he needed to complete the service. I must compliment Joseph for his warm greeting and questions abo More

by iflyifr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph in Service
Jul 19, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave such a positive review. We are glad to hear that you were satisfied with our service and clean dealership!

July 18, 2023

My service person, Josh, is always friendly and very helpful. He always explains what is being done to my Subaru. The waiting area is always clean. If I happen to get a loaner car, Josh explains the wor More

by jeanner1017
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Junk, my service guy. The best!
Jul 19, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review and for your kind words about our excellent service and friendliness. We appreciate your business and we're glad to hear that you had a positive experience with us.

July 18, 2023

My husband and I went to look at various SUVs without intending to buy. Nick did such a great job explaining all aspects of the vehicles without being pushy that he convinced us we needed a Subaru Cross More

by Jimdothogan
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale, Nicholas McDonald
Jul 19, 2023 -

Ciocca Subaru of Pleasantville responded

Hi Jimdothogan, we are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

July 18, 2023

Always have a great service experience many thanks George and company great job and highly recommended! More

by Xcelcor_design
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Jul 19, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Xcelcor_design! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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