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Ciocca Subaru of Pleasantville

Pleasantville, NJ

4.9
1,424 Reviews
Call Dealership (609) 757-1686
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401 W Black Horse Pike

Pleasantville, NJ

08232

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1,424 Reviews of Ciocca Subaru of Pleasantville

July 21, 2023

I have been using the dealership to service my vehicle for a few years. Making an appointment is easy and timely. My service representative Josh is professional and friendly. The car is always ready I. Th More

by Fjjdbrjej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Junk
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Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thanks for the recommendation. Our team at Ciocca Subaru of Pleasantville values your feedback and looks forward to seeing you again soon.

July 20, 2023

Everyone at this dealership is very friendly and helpful. Will do whatever is necessary to make you happy and get you the best deal available for your needs. More

by AJSAR55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Fagan, Ashley Cesaretti, Tom Bekete, Ryan McCusker
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Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for the great review, AJSAR55! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

July 20, 2023

Service manager kept me well informed during the service. Had no problems receiving a loaner car for the day More

by LOUANNEVANS2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for the great review, Louanne! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

July 20, 2023

Hoel, Ryan, Anthony , and Nick: super professional, congenial, and courteous. I highly recommend all of them . More

by mwoods1012@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez, Ryan McCusker
Report | Print
Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thanks for sharing your experience with us, Mwoods! If there is anything else we can do to help just let us know! Have a great day!

July 20, 2023

They were very helpful and did go above and beyond my service needs and questions More

by Thegeb69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez, Ryan McCusker
Report | Print
Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

Jul 24, 2023 -

Thegeb69 responded

I’ll continue to use the sales and service departments

July 20, 2023

Great service and the car was done on time. Easy drop off and pick up More

by BIKEWR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Report | Print
Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the positive review of Ciocca Subaru of Pleasantville! We appreciate your feedback, and hope to see you again soon.

July 20, 2023

Service is effortless, timely, reliable and transparent. Any upcoming service needs over and above scheduled routine maintenance, along with the expected cost is readily discussed. More

by maryann.stoop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
Report | Print
Jul 24, 2023 -

Ciocca Subaru of Pleasantville responded

We're so glad to hear it! Thank you for the great review, Maryann! We're always here to help if anything else comes up!

July 19, 2023

I traded my car in and after signing the paperwork I was told I will need to wait “weeks” before I receive my payment. I traded my car in 4 days ago, and can still see my car loan has not been paid. So I ha More

by HELENHELTH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick, Robert Collier
Report | Print
Jul 25, 2023 -

Ciocca Subaru of Pleasantville responded

Helen, we apologize for your experience with our dealership. We understand a manager has already been in touch regarding this situation. If there is anything else we can do to help, don’t hesitate to contact us at (866) 771-8269. We greatly appreciate your feedback.

Jul 29, 2023 -

HELENHELTH responded

Two weeks later and still no payment but they have my trade-in car listed for sale on their website. I was told this week they were waiting on my title. It’s nice to know they can sell my car and get money for it, but I just need to wait for my money. Such a disappointment. Wouldn’t recommend this place to anyone.

Aug 18, 2023 -

HELENHELTH responded

Well over one month now and I have not received my payment for my vehicle. Which has been sold now by the dealership. So they get paid for my vehicle before I do. I’ve called several times and nobody seems to know anything, nor do they offer to help resolve the issue. THE WORSE PLACE!

July 19, 2023

Great team very professional and kind. The process was fast and seamless. I was very impressed with the quality of service. More

by eliahoum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Pizzi, Doug Flitcroft, Nicholas McDonald
Report | Print
Jul 19, 2023 -

Ciocca Subaru of Pleasantville responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

July 19, 2023

Joel, Ryan, Anthony, and Nick were all very professional, courteous, and pleasant. Great experience. Highly recommend! More

by mwoods1012@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Rodriguez
Report | Print
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