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Ciocca Subaru of Pleasantville

Pleasantville, NJ

4.9
1,429 Reviews
Call Dealership (609) 757-1686
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401 W Black Horse Pike

Pleasantville, NJ

08232

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1,429 Reviews of Ciocca Subaru of Pleasantville

January 16, 2025

Thank you Elvis , Brendan mgr & Tyler. Lov my car & these guys made it a great experience!!!! Explained in detail everything which was important to me bcuz I. Red to be shown . They were More

by ROC2618
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick DePasquale
Report | Print
Jan 17, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for your fantastic review! We’re so happy to hear that Brandon, Elvis, and Tyler made your experience so positive and that you're loving your new Subaru. It's wonderful to know that our team went above and beyond to help you find the right deal and ensure you were fully comfortable with your car. We truly appreciate your recommendation, and we can't wait to assist you again when it’s time for your next vehicle. Enjoy your Subaru, and thanks again for choosing us!

Jan 17, 2025 -

ROC2618 responded

The pleasure was mine! Definitely will be my car @ on trade in I will be getting another.

January 16, 2025

Phenomenal staff. Extremely friendly and welcoming. Very knowledgeable about the new forester. Always recommend the Pleasantville Ciocca More

by BROOKSTOBE58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Boyle, Robert Collier, Nicholas McDonald
Report | Print
Jan 17, 2025 -

Ciocca Subaru of Pleasantville responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

January 15, 2025

I have received numerous services here. Everyone is always welcoming and answers all my questions. At times I have stopped in without an appointment and received prompt attention and good s More

by KSHENK59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
Report | Print
Jan 15, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

January 14, 2025

George from Ciocca is the most pleasant, accommodating service person I’ve met. I have dealt with the dealership since purchasing my car from prior owner and have had no issues that weren’t addressed suc More

by Bdelorme46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
Report | Print
Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your positive experience! We're so glad to hear that George continues to provide excellent service. It's great to know that you've had such a seamless experience with the dealership, and we truly appreciate your continued trust and loyalty.

January 14, 2025

My car was fixed in a timely manner and George was as usual courteous and helpful. More

by DAN136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Abrams
Report | Print
Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

We appreciate you taking the time to write us a review, Dan! Please let us know if we can do anything else to help!

January 14, 2025

I always get get service That's why I don't mind driving from Philadelphia to get great service Ever time thank you 😊 More

by ERICCLANTON514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella, George Abrams
Report | Print
Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for your kind words! We’re thrilled to hear that the service is worth the drive from Philadelphia. Your continued support means a lot to us, and we’re always here to provide the best experience possible. We look forward to seeing you again!

January 13, 2025

Service good. Sales and Body Shop not so much. Would not recommend. Sent me a postcard offering 0 cost trade in but wanted to charge me $800 to take my car with 4 More

by herblewis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Carapella, George Abrams
Report | Print
January 13, 2025

The service department is by far the most exceptional of any I’ve had to deal with. I will purchase my next car from Ciocca just based on the service. More

by Capo07212016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Carapella, George Abrams
Report | Print
Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you so much for the wonderful feedback! We're thrilled to hear that our service department exceeded your expectations. Providing exceptional service is always our goal, and we're honored to have earned your trust. We look forward to assisting you with your next vehicle purchase at Ciocca – we’ll be here to provide the same great experience!

January 13, 2025

The staff were courteous, answered all my questions and made the experience very pleasant. The salesman did an excellent job reviewing the features in the car. More

by DROLLER125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elvis , Nicholas McDonald, Santino Botto
Report | Print
Jan 14, 2025 -

Ciocca Subaru of Pleasantville responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business. Congratulations and welcome to our Family!

January 12, 2025

Charging a $6. 99 waiting fee is totally unreasonable. Non disclosure of this fee at the very end of the invoice by your staff is also poor customer relations More

by zoppowder2018
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
George Abrams
Report | Print
Jan 13, 2025 -

Ciocca Subaru of Pleasantville responded

Thank you for sharing your feedback. We apologize for any confusion or frustration regarding the waiting fee. We strive to be transparent with all fees, and we regret that this was not communicated clearly. Your experience is important to us, and we will address this internally to ensure better communication moving forward. If you'd like to discuss this further, please don't hesitate to reach out to us directly. We appreciate your input and hope to have the opportunity to improve your experience in the future.

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