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Ciocca Subaru of Pleasantville
Pleasantville, NJ
1,427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
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1,427 Reviews of Ciocca Subaru of Pleasantville
November 13, 2024
Everyone was very pleasant and helpful. Thank you to Tracy, Doug, and Nick for helping us buy our dream car. It was a stress free purchase as they handled everything in an efficient way. Hi Thank you to Tracy, Doug, and Nick for helping us buy our dream car. It was a stress free purchase as they handled everything in an efficient way. Highly recommend this dealership! More
by SLATTS44
Verified CustomerEmployees Worked With
Doug Flitcroft, Nicholas McDonald
November 12, 2024
Working with Cole and Tyler was great. They were both friendly, courteous and professional when it came to buying our new 2025 Subaru Outback. Having bought a number of vehicles over the They were both friendly, courteous and professional when it came to buying our new 2025 Subaru Outback. Having bought a number of vehicles over the years, I am well aware of the negotiating that's involved. I was, however, a little put off by the sales manager (Nick?), especially when it came to a trade in. His initial low-ball offer for our older (cream puff) Outback was insulting. Even after showing him several higher on-line quotes from other places, his final offer didn't even match the Kelly Blue Book offer that his own dealership (Ciocca) provided to us on-line before we got there. And to add further insult, when we said no to the trade-in, he snidely asked if we still wanted the new car. Even so, we did buy the new Outback (which we love) and took our 2015 Outback to CarMax, where they paid over $2000 more than Nick's final offer. Thus, in the end we are happy, but it could have gone better. More
by TEDDNLISA
Employees Worked With
Nick DePasquale, Cole Bloomer
November 10, 2024
I came in for a tire change and tire rotation on a 6000mile check up. Appt scheduled ahead of time. I asked to please see if there was an update and was told if so I could possibly take some time to d 6000mile check up. Appt scheduled ahead of time. I asked to please see if there was an update and was told if so I could possibly take some time to do. There was an update to complete. I asked a few times if I was almost finished bc the person helping me said this service would not take that long. 3 hours later I was still waiting. Finally I asked for them to get a manager to see what was wrong that this taking so long. I was told the manager was outside with the person updating because there was a problem w the update. He said I could make an appt and come back. I explained this was not option because I live a half hour away and already sat here for over 3hours. I cancelled my 2pm appt I had schedule. I told him I had to be home at 3:10 for the dentist. Finally the man helping me came out and said it was almost done. A short time later it was finished. More
by jenmartin1204
Employees Worked With
Chris Carapella
November 10, 2024
Everyone is very kind, helpful and knowledgeable and my experience was extremely positive. I am happy with my purchase and I would definitely recommend the dealership to others. experience was extremely positive. I am happy with my purchase and I would definitely recommend the dealership to others. More
by JULE47SP
Employees Worked With
Elvis was great. Knowledgeable & kind. , Santino Botto, Miguel Gil
November 09, 2024
Great experience- I wasn’t sure what direction I wanted to go. Purchase my leased car which I loved, or upgrade to a new lease. Hunter stayed with me & explained all my options & helped me decide what wa to go. Purchase my leased car which I loved, or upgrade to a new lease. Hunter stayed with me & explained all my options & helped me decide what was best for me. More
by AIMEE5670
Employees Worked With
Santino Botto, Hunter Coombs, George Abrams
November 09, 2024
Service was a good experience ! Service Mgr. explained the service time frame would be about one hour. My car service was completed in less than one hour. Service Mgr. explained the service time frame would be about one hour. My car service was completed in less than one hour. More
by PAULMCMANUS0192
Employees Worked With
Chris Carapella, George Abrams
