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Ciocca Subaru of Pleasantville

Pleasantville, NJ

4.9
1,424 Reviews

401 W Black Horse Pike

Pleasantville, NJ

08232

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1,424 Reviews of Ciocca Subaru of Pleasantville

September 03, 2024

Always a good experience having our Subarus serviced here. Efficient and reliable service. They handle our Subarus with care, and we’ve never had any issues. More

by GABRIELLEMEJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George ⭐️⭐️⭐️⭐️⭐️, Brianna White
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you very much for such a great review, Gabrielle! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 03, 2024

Brianna was great as always. It's always great to see a woman in this field and can do it better than men! Don was great, George was great and Brianna. all 3 of them always smili More

by carrjason816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
george, Don Simms, Brianna White
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Jason, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

September 02, 2024

Great customer service and they always do a great job on my car! Would give 5 stars but prices can run slightly high. More

by cspatierno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George-Service
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for the review regarding our service department and team members! We apologize if you feel our pricing is too high.

September 02, 2024

They employees always provide great customer service, they answer any and all questions I have about my car and get the job done! More

by 01SMURDOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

We are so glad to hear this, SMurdock! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 02, 2024

Service was outstanding . Personnel so courteous; their communication of problem and solution was prompt and clearly stated. We were able to have a loaner so our vacation was More

by Anne Cliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Subaru of Pleasantville your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

September 01, 2024

Staff was very courteous and helpful. I loved the video e-Mail that showed what was wrong with my car. Problem was promptly fixed. More

by Karen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Hi Karen, thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 01, 2024

Always friendly, fast and great service. It’s nice that they are organized and take care of their customers well. Brianna is always very helpful. More

by quikster33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 01, 2024

I received excellent service from the dealership’s service department. Friendly staff, prompt communication, and good care for my vehicle. Highly recommend! More

by G169749
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 31, 2024

Let me preface by saying the GM found a resolution and the interaction ended okay, but, I bought a 2024 Ascent with the LED upgrade and all but two interior lights were NOT LED. The first time I drove it More

by ALYSSAAFRASSETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug , Brendan Boyle, Santino Botto, Brianna White
Sep 05, 2024 -

Ciocca Subaru of Pleasantville responded

Alyssa, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (609) 286-7304 and speak to one of our managers so they can assist you. We appreciate your feedback.

August 31, 2024

The service agent was friendly and helpful but coupons should be digital and easier to apply to your service. Why do it cost $29 dollars to print the service plan? More

by TBOWENS36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna White
Sep 04, 2024 -

Ciocca Subaru of Pleasantville responded

Thank you for the review, Tbowens. We will look into digital coupons and making them easier to apply to service for a streamlined visit! We appreciate your feedback.

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