Ciocca Subaru of Pleasantville

My salesman was Elvis! Not sure why Nick is who I’m asked to rate. Elvis gets a 10 out of 10 Not sure why Nick is who I’m asked to rate. Elvis gets a 10 out of 10 More

Always great service when I come to the dealership. I consider George a friend who always looks out for me I consider George a friend who always looks out for me More

The service department is excellent and Chris Carapella is a big part of the good experience when taking our Subaru in for service. Chris is pleasant, helpful and very professional. Also has great commun is a big part of the good experience when taking our Subaru in for service. Chris is pleasant, helpful and very professional. Also has great communication while we wait for service on our Outback to be completed. Chris is definitely an asset to your company. Joe & Maria Carlini More

Very happy Tyler was very patient with me explaining all the features of the car’s information and operational features,Doug did an excellent job in selecting the car and Raymoddid a good job of explaining the features of the car’s information and operational features,Doug did an excellent job in selecting the car and Raymoddid a good job of explaining service policies More

Ciocca is an excellent Subaru Dealer with a very solid Service Department. Conveniently located and very accessible for service with a comfortable service waiting lounge. Service Department. Conveniently located and very accessible for service with a comfortable service waiting lounge. More

Service Department has always maintained my 2018 Outback Touring very well, appointments are always kept and the quality of workmanship is excellent. After many years of driving 5,6 & 7 series BMW’s I mad Touring very well, appointments are always kept and the quality of workmanship is excellent. After many years of driving 5,6 & 7 series BMW’s I made the switch to Subaru and have never been more satisfied with a vehicle. Handling and performance are excellent and my vehicle gets the scheduled maintenance right on time. I recently had the front seats replace due to a manufacturing flaw from the seating material supplier and the Ciocca service department did an excellent job on the seat replacement. More

Love everything about this place Great sales and service folks. The place is clean and very helpful. service folks. The place is clean and very helpful. More

George was the best. Put me in a loaner car and kept me informed through the whole process. Put me in a loaner car and kept me informed through the whole process. More

A few years ago I brought my daughter to this same dealership to purchase her first car. The dealership was friendly and the whole experience left us both feeling impressed. Her car was cleaned and th dealership to purchase her first car. The dealership was friendly and the whole experience left us both feeling impressed. Her car was cleaned and the gas was topped off. She had her car serviced and the people were great. My experience has been different. I purchased the car in January. It was dark but I could see a glue like substance on the vehicle as well as a damaged driver mirror. Today the mirror was finally replaced but despite me leaving the car at the dealership all day, it still has tree sap on it. When I stated that I’ve been nervous about having the sap on the car for so long, my concern was dismissed. I’ve given the dealership three chances to clean the car and it remains dirty. People keep saying that they want me to be happy but their actions say otherwise. Now I’m asked to give them a fourth attempt to clean the car but I should mark the areas of concern. All of this makes it sound as if I’m being picky. I just want the car sap off of the car to prevent further damage. I was told that the car would be detailed yet there’s sap all over it. The rest of the car isn’t clean but I can take it to my regular detailing place. I feel like 7 weeks was more than fair. It’s stressed me out and embarrassed me. I really wanted to be a satisfied customer but I feel completely disrespected. More