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Ciocca Subaru of Pleasantville
Pleasantville, NJ
1,429 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,429 Reviews of Ciocca Subaru of Pleasantville
Verified Customer
February 04, 2025
The worst service I have ever had there, and not sure if the correct things were done. I went in for a 60,000 mile service, and knew it would be pricey, which is fine if the service is good. However, simple the correct things were done. I went in for a 60,000 mile service, and knew it would be pricey, which is fine if the service is good. However, simple things weren’t done, which makes me question if anything was done. As I was driving home, I used a bit of washer fluid, and the light came on for low washer fluid. I spent $1300 for a service, and the washer fluid wasn’t even looked at or replaced? But on the check list, it says that it was inspected and at a good level, but it clearly wasn’t. The last time I was in, they measured my passenger right rear brake pads at 3mm and tried pressuring me to get them changed. I unfortunately didn’t have the time then, and figured I’d get them replaced at this visit if needed. When I came in to get my car, I asked about the brakes, and they stated they were okay this time but might need to be changed next time. And on the sheet, it didn’t have a measurement, it just said “yellow” mm. So were they okay and last time the customer service agent tried scamming me into getting new brakes before I needed them, or did they not look at the brakes this time? There was also no video sent this time by the mechanic which is usually done. And if this was a regular oil change, alright, things happen. But I spent $1300 with the assumption my car was being taken care of, and honestly I am questioning if anything was even done because of the points above. I am very agitated at this service if I can even call it that, and am debating whether or not I trust your business to ever take my car back and have it serviced there ever again More
by JAY.FELDMAN829
Employees Worked With
Chris Carapella
February 04, 2025
Great service at every step. From scheduling, to checking in (courtesy at every step)the explanations of what needed to be done to my car, to the comforts of the waiting area(gre From scheduling, to checking in (courtesy at every step)the explanations of what needed to be done to my car, to the comforts of the waiting area(great coffee machine). The service was completely covered by my warantee, Every step of the way 5 star service and courteous interaction with all of the staff. S truly five star experience, Don Parker More
by PASSTHEBONE1
Employees Worked With
Chris Carapella, George Abrams
February 04, 2025
The service here is always above excellent. We only brings our Subarus here. George is always professional and always goes above and beyond of what is expected. Don Simms the manger of servic We only brings our Subarus here. George is always professional and always goes above and beyond of what is expected. Don Simms the manger of service is always great and friendly. We have only had our Subarus serviced her. 21 xtrek sport. 22 BrZ and 23 Wrx limited. We always recommend people with Subies bring there cars here. More
by MAYERPAULA2100
Employees Worked With
Don Simms, George Abrams
February 03, 2025
Cioccas and their sales team made my car purchase fairly easy. They were even patient with me when I needed a few extra days to get my down payment together. easy. They were even patient with me when I needed a few extra days to get my down payment together. More
by BAIRDJ1688
Employees Worked With
Doug Flitcroft
February 03, 2025
Chris and Don are very accommodating to customers. I am very , very happy with their service. I have been to other Subaru dealers and have never been treated so well. I will keep coming back. I am very , very happy with their service. I have been to other Subaru dealers and have never been treated so well. I will keep coming back. More
by Tigylily
Employees Worked With
Don, Chris Carapella, George Abrams
