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Circle BMW

Eatontown, NJ

5.0
4,190 Reviews

500 NJ-36

Eatontown, NJ

07724

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4,190 Reviews of Circle BMW

May 25, 2022

Sales Rep Titihana was helpful and easy to work with through the process of purchasing my leased vehicle . The only thing that I would have preferred was the option to waive the $500 service fee mandat More

by lucydoran12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tathiana Carrasco, Andrew Kim
Jun 01, 2022 -

Circle BMW responded

Thank you for your feedback, Lucy. I am glad you had a positive experience with Tathiana on our Sales Team and we truly appreciate the five stars! Our policy requires a safety inspection for all lease buyouts. The legal owner of your leased vehicle was BMW Financial Services, who sells the car to Circle BMW, who then in turn sells it to you. As licensed dealership selling a vehicle to a consumer, we are held to plethora of legal and regulatory standards, including ensuring the safety of the vehicle. We assume significant legal liability, not all of which can be waived by the purchaser. As such, we must inspect the vehicle even where the purchaser believes it to be unnecessary. We hope you understand. We appreciate your business and look forward to assisting you with all of your service needs, as well.

May 24, 2022

Let’s see if the service experience is better going forward. Can’t say that it was very good in the past. Alex the sales guy and Danny sales mgr were great during purchase process. Hope it continues on More

by jbradshawcadc
Recommend Dealer
Yes
Employees Worked With
Daniel , Hon Fung, Alex Escobar-Castro
Jun 01, 2022 -

Circle BMW responded

We appreciate your feedback here at Circle BMW and thank you for the five stars! We are glad that you received excellent service from our Sales staff, specifically Alex and Danny. Our goal is always to ensure every customer has a truly exceptional experience so I would like the opportunity to speak with you about your service experiences. Can you please email me your preferred contact method or reach out to me directly so we can discuss this further? Thank you and I look forward to hearing from you. Evelyn Pastore (732)440-1224 evelyn.pastore@circlebmw.com

May 24, 2022

We bought a car from this dealership this past weekend. It was seamless, professional and fast. Our salesman, Jim, took great care of us. I highly recommend him and the dealership! More

by Jackie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hirsch
May 31, 2022 -

Circle BMW responded

Thank you for taking the time to share your feedback with us, Jackie! We're glad Jim, on the Sales Team, made your experience seamless and professional. Circle BMW appreciates your recommendation and we hope you enjoy your new BMW. Happy driving!

May 24, 2022

I had a good experience getting an oil change on my 135i, prompt service and Tim the service advisor is the Best. More

by Tommy M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Meritzis
May 31, 2022 -

Circle BMW responded

Tommy, thank you for your positive review! It's great to learn that Tim, in our Service Department, provided you with a good experience during your recent oil change service visit. Circle BMW looks forward to seeing you again for any of your BMW 135i needs.

May 24, 2022

Ziggy was amazing😊100% satisfaction Surely will do business again. Ziggy was clearing all the doubts we had. More

by rathodvishal1982
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny M. Wong, Ziggy Grzejka
May 24, 2022 -

Circle BMW responded

Thank you so much for sharing your review. We are happy to know that Ziggy provided you with such an amazing experience. Let us know if there is anything else we can help you with. Circle BMW is here for you.

May 24, 2022

Everyone is so nice and easy to work with. All the problems were addressed in a professional quick manner. More

by Hnice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Raiken, Carlos Lopez
May 31, 2022 -

Circle BMW responded

Thank you for the five-star review! Our staff always strives to provide you with pleasant service. Please let Circle BMW know if there's anything else we can assist you with.

May 24, 2022

Charles was a pleasure to deal with. He was patient, knowledgeable and he made everything so easy. I highly recommend Charles. More

by jlm5053
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Catania
May 31, 2022 -

Circle BMW responded

Thank you for your positive review! It's great to learn that Charles made everything easy and was pleasant throughout your visit. Circle BMW appreciates your recommendation and we hope to be of service to you again.

May 23, 2022

This circle BMW is the place to go because of my favorite sales guy Alex Escobar-Castro. Show me a sales man that is as thorough as him, if you do then you don’t need to be reading this, but if you can’t, th More

by kratosprimeo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Escobar-Castro
May 31, 2022 -

Circle BMW responded

Thank you for your positive feedback and recommendation! Our Sales Team, especially Alex, knows how important the purchase process is, so we always strive to provide attention to detail and great customer service throughout. Congratulations on your new BMW, and thank you for choosing Circle BMW.

May 23, 2022

Charles was terrific in helping us locate the car we wanted with specific features. From the moment the car entered the production line until the car arrived at the dealership, Charles kept checking in More

by Joed828
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hon Fung, Charles Catania
May 31, 2022 -

Circle BMW responded

Circle BMW appreciates your recommendation and positive feedback! Charles, on our Sales Team, always strives to provide knowledgeable and professional support to assist with the sales process. Glad he kept you in the loop, so please don't hesitate to reach out to us for any future auto-related needs.

May 23, 2022

Very professional and courteous. Work done on time. Check out was quick and concise.Would recommend. More

by Rjsantoro729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rui Costa
May 31, 2022 -

Circle BMW responded

Thank you for your positive feedback! Our Service Department is happy to learn you received professional and efficient support during your recent maintenance visit. Your recommendation is greatly appreciated and Circle BMW looks forward to seeing you again.

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