
Citrus Motors Ford
Ontario, CA
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Vinnie was amazing and is a great asset to the company. Excellent customer service. On day two we spent 4 hrs for nothing to get resolved because the individual helping us that day (not Vinnie) misundersto Excellent customer service. On day two we spent 4 hrs for nothing to get resolved because the individual helping us that day (not Vinnie) misunderstood how we need the contract to be detailed in regards to who should be on the title and contract. I caught an error and canceled that initial contract. Had to go and spent a 3rd day to finalize the final contract, which should have not been necessary. I would go back for other purchases only of Vinnie Lora is the one helping us. More
Malcom and Mike are the best! They are Very helpful and accomodating. My entire car buying experience was wonderful. They are Very helpful and accomodating. My entire car buying experience was wonderful. More
Marina Reza the service advisor did a excellent job with my wife's Edge. She was very respectful of my time and was able to get me into a car for the time of my service. Thanks Marina! my wife's Edge. She was very respectful of my time and was able to get me into a car for the time of my service. Thanks Marina! More
I had a smooth, transparent, attentive process when ordering and getting my mustang at Citrus Ford. Margaret helped me out and she was very helpful throughout the whole process. ordering and getting my mustang at Citrus Ford. Margaret helped me out and she was very helpful throughout the whole process. More
Poor customer service. Received my new truck with damage to interior and exterior, and it had over 40 miles when picked up. Paint has scratches and in interior has scuff ma Received my new truck with damage to interior and exterior, and it had over 40 miles when picked up. Paint has scratches and in interior has scuff marks and scratches on panels. The tailgate has a large paint run that shouldn't have passed inspection. Dealer does not seem to care about my concerns. More
I would say that Eric the service advisor is the best employee that Citrus has. Helpful, respectful, patient 5 stars for him. 3 stars for the dealership since it takes over a week to get a response and n employee that Citrus has. Helpful, respectful, patient 5 stars for him. 3 stars for the dealership since it takes over a week to get a response and no one ever answers the phone. Horrible since they have an answering service which boggles my mind. More
Outstanding Service. Fast And Quick. Vinnie And Bryon Did A Outstanding Job Helping Me Dale With The Purchase And Getting Me Out Of My Old Vehicle. Thank You Again Vinnie Fast And Quick. Vinnie And Bryon Did A Outstanding Job Helping Me Dale With The Purchase And Getting Me Out Of My Old Vehicle. Thank You Again Vinnie And Bryon. Outstanding / Five Stars To You Guys. Love The Escape. Thank You Again Also David Rodriguez In Citrus Motors Ford Service For Everything Also. More