I am just going to state the two things that I was told when I took in my 2019 Truck that had less than 6k miles on it for an appointment to diagnose an oil consumption issue, quoting the service advisor (enrique velez):
1. “ We are very busy, I can’t make any promises, it could take days, weeks, or MONTHS before we get to your car”.
2. “You will need to authorize a diagnostic fee of $120”. I said this is a brand new car, he said “doesn’t matter, if we diagnose it and can’t replicate the issue, you’ll pay the diagnostic fee”.
After these two statements, I turned around and got in my car and got the xxxx out of that place.
You’ve been warned.