
City Automall Ford
Columbia City, IN
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
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Jeff was great to work with. He helped in the total process from the specifications on the trucks to the follow-up on delivery. Very friendly and helpful. He helped in the total process from the specifications on the trucks to the follow-up on delivery. Very friendly and helpful. More
Service center was excellent but salesman Joe Payton turned his story on me. When the heat was on him from me through service, he back tracked what happened to save his own behind. Thankfully, the servi turned his story on me. When the heat was on him from me through service, he back tracked what happened to save his own behind. Thankfully, the service department seemed to know that and agreed with me on what Joe Payton originally said. When I test drove the vehicle I heard what I thought was a front brake issue when I turned the wheel and applied the brakes. Joe said it was probably some rust on the rotors from having sat a while and if it was an issue, I could could come back to the service department and they would 'take care of me.' When I did service was going to CHARGE ME! Then service was with me in front of Joe Payton, and he insisted it was the back brakes and he knew xxxx well it was the front!! He turned on me. Once gone over and repaired by the service department, they informed me that the back brakes were in good shape. Joe didn't 'forget' this. It happened on our test drive when I turned the front wheels and applied the brakes. You have an excellent service department there and I plan to come back for the periodic upkeep and repairs of my 2019 Transit. As far as old Joe goes? Its probably time to hang up his misleading sales pitch and retire. I'm extremely disappointed in the guy. ALSO, his friendliness turned off after the sale too. He was short, curt and quite frankly, rude. He didn't even tell me that the truck had been wrecked until I decided to go ahead and try to get approved and was filling out paperwork. 'Its all been totally redone', he said. Its been inspected by the dealership. Was ready to go. Bull! In 2 days of having it the oil change warning came on. The front brakes were bad AND IT NEEDS A TUNE UP! The guy is deceptive for his commission. NOT COOL. 👎👎👎 SERVICE: ⭐⭐⭐ EXCELLENT. James Santolino (219)379-2193 www.jimstjames.com More

Kylee Finch was great to deal with on the purchase of our 2023 Ford Expedition Platinum. This is our 2nd vehicle we have purchased from Kylee and will definitely be returning for our next one. She has alwa 2023 Ford Expedition Platinum. This is our 2nd vehicle we have purchased from Kylee and will definitely be returning for our next one. She has always kept in contact with us and great a retaining business for return customers. Travis and Ale were also very helpful and great to deal with through the process. They helped us source the limited black wheels we wanted swapped out and offered us a loaner for any service. We received fair market values for our trade in and an excellent interest rate from Ford Credit. Our family members are all using City Ford from now on! More

Ale and Kylee were SO knowledgeable and fun! Loved how they interacted with us and made everything easy. Enjoyed buying a car from them! Loved how they interacted with us and made everything easy. Enjoyed buying a car from them! More

Ale and Kylee were amazing and so fun to work with. They are knowledgeable and prompt! We could not have had a more fun experience…we had lots of laughs too! We would do it all over again if ever need They are knowledgeable and prompt! We could not have had a more fun experience…we had lots of laughs too! We would do it all over again if ever needed!♥️ More
Easy to work with, great communication and responsive to any questions I had. Thank you! any questions I had. Thank you! More
I was very pleased with the quick way you was able to do the updates on my wife's car. I had planed to spend most of the morning there, but was out of there in about 1/2 the time. the updates on my wife's car. I had planed to spend most of the morning there, but was out of there in about 1/2 the time. More
As always we received the very best service. From making the appointment to the end of the service appointment. They always treat us so well and go above and beyond in there explaining. From making the appointment to the end of the service appointment. They always treat us so well and go above and beyond in there explaining. More

Great experience from start to finish. Zach Ott is my Ford plug and this guy is a pro. Look forward to buying many more from him and City Ford. My truck is sweet but the service I received Zach Ott is my Ford plug and this guy is a pro. Look forward to buying many more from him and City Ford. My truck is sweet but the service I received during and after sale is what its all about. Thanks guys. Buy with confidence. More

My husband and I truly loved our experience at City Automall. Kylee was so helpful, and everyone made what can be a stressful experience, really easy. Thank you guys so much! Automall. Kylee was so helpful, and everyone made what can be a stressful experience, really easy. Thank you guys so much! More