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City Automall Ford - Service Center

Columbia City, IN

4.7
362 Reviews

362 Reviews of City Automall Ford - Service Center

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July 18, 2023

I wish that the parts dept, stocked more parts. Every time I needed a part it had to be ordered. Rob is great ! More

by NELSON.KEN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2023 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

July 15, 2023

It’s always so easy to call and schedule maintenance quickly. Everyone is is friendly and efficient! More

by SMTROYER16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 14, 2023

The service writer got me in and taken care of quickly. They called when everything was done and ready for pick up. Quick in and out. More

by JOELNICHOLS
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! We hope you have a great day!

July 14, 2023

They performed a very quick service on a recall. Barely had time to have a sip of coke. More

by tkeihn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 14, 2023

Great, will come back again! Fast, fast, fast, fast, fast, fast, fast, fast, fast, fast, More

by MELNIXSAFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! We hope you have a great day!

July 13, 2023

Worked me in for an oil change at the last minute! ! So thankful!!!! Greatly appreciated that!!!! More

by JULIEMMCEVOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 13, 2023

Very quick service I appreciate that it helped me keep a good schedule that day. Thanks More

by rshirey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

City Automall Ford responded

We are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 12, 2023

It was friendly and timely service. Clean waiting area with drinks and restrooms available for use. More

by R79TA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2023

Happy, so far with the sound of his truck. Just wish the Scheduling Clerk would have listened when I said the FORD SIDE! More

by SHERYLEAULD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Sickafoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karlea Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 11, 2023

I setup a 10:15 appt. and arrived 9:45 and was told they have problems with the website overbooking and I had to wait until 2 other vehicles had been serviced I hope they More

by MSPANGLE352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (260) 244-5111.

Aug 09, 2023 -

MSPANGLE352 responded

Please fix the online problem or find out if that was just an excuse because someone overbooked for that day. I live in Warsaw so its not like a quick stop in for service.

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