Robert Lonsbury
Robert Lonsbury at City Automall Ford
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Robert Lonsbury

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
141 Reviews
4.9

141 Reviews

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141 Reviews of Robert Lonsbury

April 26, 2024

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Rob was very personable and professional. Would come back just for his excellent service. He kept us updated and offered extra help More

by katelynwright94
Service Price Transparency
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Recommend Dealer
Yes

April 16, 2024

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Rob is always great to deal with. He takes very good care of TruckPro's fleet More

by RON.SLAGAL
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Recommend Dealer
Yes
Apr 19, 2024

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! We sincerely value your business and look forward to your next visit!

April 08, 2024

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They were so on it that I got no less than 25 calls to set up my appointment More

by mikevisa
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Recommend Dealer
Yes
Apr 11, 2024

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

April 05, 2024

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Great job, appreciate all the help with my vehicle. Look forward to coming back. When I need something. More

by COVHOMEIMP
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Recommend Dealer
Yes
Apr 06, 2024

City Automall Ford responded

We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2024

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Unfortunately, my 2019 Ford Edge has had more issues than I can count! Fortunately, Rob and the service team have been wonderful to work with and have worked diligently to get and keep my vehicle on the road More

by SGLEESON0125
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Recommend Dealer
Yes
Apr 08, 2024

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Thanks for the recommendation, and have an amazing day!

April 04, 2024

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Very professional service , Rob in service,Jordan the mechanic, where very knowledgeable about the warranty and mechanical aspects. Will definitely be back and will refer people from Fort Wayne to go to More

by ROXY2769527
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Recommend Dealer
Yes

Other Employees Tagged: Jordan mechanic,

Apr 06, 2024

City Automall Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 04, 2024

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Employee Rating

I’ve been to the dealership for a couple reasons for the last couple months and you should list the reason for the visit so people know what service you are asking about. Me personally have had great servic More

by ROXY2769527
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 06, 2024

City Automall Ford responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 30, 2024

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Rob was able to move my appointment day/time to an earlier day/time. His courtesy and professionalism was outstanding. More

by mpmret
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Recommend Dealer
Yes
Apr 02, 2024

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We hope to see you soon!

March 26, 2024

Dealership Rating
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Tyler was great to work with as always. He is always friendly and professional. City Ford has continued to meet my service needs. More

by 22STX
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Recommend Dealer
Yes

Other Employees Tagged: Chad Morris, Tyler Armbruster

Mar 28, 2024

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, City Chevrolet

March 15, 2024

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Employee Rating

Rob worked with us to fix my vehicle when the initial repair didn’t take care of the entire problem. He was always very friendly and knowledgeable and very helpful. More

by Ashley
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Recommend Dealer
Yes
Mar 16, 2024

City Automall Ford responded

Ashley, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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