I had a really great experience here. I didn’t give it five stars because nothing is perfect and there is always room for improvement but this was a great place to purchase a new vehicle.
I went to other Cadillac dealers and was treated ok but they didn’t really sit with me or try to work any deals. They just said “Ok here are the numbers, let me know if we can work something out”.
City attracted me with their low internet pricing. I browsed their website and said that I was interested in a particular vehicle and to contact me. Within minutes I received a text asking if it was ok to contact me further. I then received a phone call maybe 5 minutes after and started to deal with someone over the phone. Within 20 minutes of my first inquiry I had an appointment for my Wife and I set for the next morning. I’m from New Jersey so it took a lot for me to be lured into driving to Queens to look at a car but City enticed me with their pricing and friendly customer service over the phone.
We arrived for our appointment and were greeted as we walked into the dealership. We were immediately paired with our salesman JESUS. He already had an idea and the vehicle ID numbers of what we were interested in. He asked some pertinent questions and had 3 different models with different trim levels to show us. This made it so easy for us to narrow down and decide on the vehicle. We then went for a test drive and were able to see the car in all it’s glory while on the road.
We got back and asked for numbers on the car we liked. He came back and gave us fantastic numbers and even helped us secure discounts as my wife’s employer is eligible for GM suppliers discounts. (YESSSSS!!) Jesus was a warm salesman interested in making sure our needs were met. Not just pushing whatever car they had on the lot onto us like so many other dealers do. He negotiated even better numbers for us after we saw the original offer and thought we could do better. We settled on the deal and we started the purchase process. After all was said and done we drove off in our brand new Cadillac XT6 and we are thrilled.
I will say this. City is a working mans no frills dealership on Northern Blvd in Queens. I’ve been to much nicer places that have better optics and seen a little more luxurious. However the level of service I received combined with their aggressive pricing and willingness to make a deal that works for you the customer is what would have me going back there again or sending a friend or family member there to purchase a new vehicle. The only other issue was it took a long time for me to finally drive away. That’s because there were so many people getting into new vehicles that there was a wait for the finance team to finish their deals.
Thank You to City Cadillac but mostly to Jesus
Dan and Maylin Fischer