Jacob McDermott

I rarely leave negative reviews, but this experience deserves to be shared. My daughter, who uses a wheelchair and has significant mobility challenges, and I drove approximately three hours to Brookf deserves to be shared. My daughter, who uses a wheelchair and has significant mobility challenges, and I drove approximately three hours to Brookfield for a scheduled appointment to see a Chrysler Pacifica that we hoped would meet her accessibility needs. Finding the right vehicle is not easy, and this trip required considerable planning, time, and effort. When we arrived, we were informed that the vehicle had already been sold. I understand that vehicles sell. What I do not understand is why no one called, texted, or emailed us before we made a three-hour drive. What upset me most was the complete lack of accountability. When I asked why no one had notified us, there was no apology, no explanation, and no apparent concern for the fact that we had traveled so far. The response felt dismissive, as though our time and effort simply did not matter. After returning home, I contacted the owner to explain what had happened. I wasn’t looking for money or special treatment. I simply hoped someone in leadership would acknowledge that the situation had been handled poorly and offer a sincere apology. Instead, I received no response at all. Mistakes happen in every business. What customers remember is whether a company takes responsibility when those mistakes occur. In this case, there was no communication before our trip, no accountability when we arrived, and no response afterward. A six-hour round trip is a long way to travel to learn that your appointment and your concerns apparently meant very little to the people involved. There are dealerships that still understand that customer service is about more than making a sale. It is about communication, respect, and treating people as though their time matters. Based on our experience, I would encourage others to consider that carefully before choosing where to do business. More

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Willow was a pleasure to work with. Great all around car buying experience. Thank you! Great all around car buying experience. Thank you! More

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Did. 't deal a lot with Jacob. Pretty tough to rate him based on that. The interactions we did have were positive and productive. 't deal a lot with Jacob. Pretty tough to rate him based on that. The interactions we did have were positive and productive. More

by Ronegade Verified Customer Verified Customer

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Super impressed with Dannica’s pursuit of the truck we were looking for. In addition, her continuous communication was both informative and comforting when buying a new vehicle were looking for. In addition, her continuous communication was both informative and comforting when buying a new vehicle More

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Jordan did most of the work and he did a great job, would recommend asking for him if you want a Jeep. recommend asking for him if you want a Jeep. More

by JAYR Verified Customer Verified Customer

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AMAZING SALES AND SERVICE STAFF, THE NEW VEHICLE PURCHASE WENT OFF WUTH OUT A HITCH! THANKS DANNICA AND ALL WHO ASSISTED WITH THE DEAL. WENT OFF WUTH OUT A HITCH! THANKS DANNICA AND ALL WHO ASSISTED WITH THE DEAL. More

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Dealership was straightforward with me, came in knowing what i wanted helped and was able to get the number I wanted for my trade. what i wanted helped and was able to get the number I wanted for my trade. More

by ROBERTGUENTHER80 Verified Customer Verified Customer

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Finance department was easy to work with. Our salesperson (Danica) answered all of our questions and was very helpful with our purchase. We will recommend this dealership to all of our friend Our salesperson (Danica) answered all of our questions and was very helpful with our purchase. We will recommend this dealership to all of our friends and family. More

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Very friendly easy experience. Jacob was excellent knowledgeable salesman. I would recommend this dealership to anyone. Jacob was excellent knowledgeable salesman. I would recommend this dealership to anyone. More

by CHRIS.FLINK Verified Customer Verified Customer

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Great selection, knowledgeable staff that I felt I could trust. I would recommend them to anyone buying a new car. trust. I would recommend them to anyone buying a new car. More

by DJEGG Verified Customer Verified Customer

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