City Chrysler Dodge Jeep Ram Fiat of Brookfield

It was a flawless car buying experience! I tell everyone I know about it. I would do it again in a heartbeat. I tell everyone I know about it. I would do it again in a heartbeat. More

Loved Jordan. He would have had a 5 but no one told me my new car came with only 1 key. I was very disappointed to find that out after I signed all the papers. I w He would have had a 5 but no one told me my new car came with only 1 key. I was very disappointed to find that out after I signed all the papers. I would have liked the honest disclosure upfront when we went through the CARFAX More

I rarely leave negative reviews, but this experience deserves to be shared. My daughter, who uses a wheelchair and has significant mobility challenges, and I drove approximately three hours to Brookf deserves to be shared. My daughter, who uses a wheelchair and has significant mobility challenges, and I drove approximately three hours to Brookfield for a scheduled appointment to see a Chrysler Pacifica that we hoped would meet her accessibility needs. Finding the right vehicle is not easy, and this trip required considerable planning, time, and effort. When we arrived, we were informed that the vehicle had already been sold. I understand that vehicles sell. What I do not understand is why no one called, texted, or emailed us before we made a three-hour drive. What upset me most was the complete lack of accountability. When I asked why no one had notified us, there was no apology, no explanation, and no apparent concern for the fact that we had traveled so far. The response felt dismissive, as though our time and effort simply did not matter. After returning home, I contacted the owner to explain what had happened. I wasn’t looking for money or special treatment. I simply hoped someone in leadership would acknowledge that the situation had been handled poorly and offer a sincere apology. Instead, I received no response at all. Mistakes happen in every business. What customers remember is whether a company takes responsibility when those mistakes occur. In this case, there was no communication before our trip, no accountability when we arrived, and no response afterward. A six-hour round trip is a long way to travel to learn that your appointment and your concerns apparently meant very little to the people involved. There are dealerships that still understand that customer service is about more than making a sale. It is about communication, respect, and treating people as though their time matters. Based on our experience, I would encourage others to consider that carefully before choosing where to do business. More

They helped me through the process from beginning to end. Very professional and worked with my busy schedule! Very professional and worked with my busy schedule! More

Jordan was very helpful and knowledgeable. He was very pleasant to talk to and did not pressure me into making a decision. He was very pleasant to talk to and did not pressure me into making a decision. More

Nate is a excellent car salesman very friendly professional Great place to come for new used cars All the workers are great Not pushing very calm place to shop for vehicles everyone so nice Thank professional Great place to come for new used cars All the workers are great Not pushing very calm place to shop for vehicles everyone so nice Thank you More

Jordan was very helpful and professional assisting me with the purchasing of a vehicle. All my questions were answered and his knowledge of the vehicle lead to the perfect purchase. with the purchasing of a vehicle. All my questions were answered and his knowledge of the vehicle lead to the perfect purchase. More

Best Financing experience with Phil vs any other finance transaction I've ever had Phil is excellent at what he does because he had great explanations to my questions transaction I've ever had Phil is excellent at what he does because he had great explanations to my questions More

Ok Tyler was great. Very easy to go through the process as was Phil. The process was easy. Very easy to go through the process as was Phil. The process was easy. More