City Chrysler Dodge Jeep Ram Fiat of Brookfield

We purchased our 2021 Dodge Ram 3500 from Schlossmann. We had such a great experience. We drove 155 miles to visit and purchase from this dealer. Our salesman Luis Garcia was very helpful and went through th had such a great experience. We drove 155 miles to visit and purchase from this dealer. Our salesman Luis Garcia was very helpful and went through the entire vehicle showing us everything our vehicle had to offer. He was very knowledgeable. Andrew Hetrick was very patient and went well above and beyond with the financial end of our purchase. This was literally the best experience I have had purchasing a vehicle. The dealership is very customer friendly. I would make the trip again to purchase another vehicle. More

We had a problem with our 2016 Jeep Renegade. We talked to Matt Pulaski and he said leave it overnight and it'll be done in the morning. It was, clean and ready to go! Matt was very professional with a "c to Matt Pulaski and he said leave it overnight and it'll be done in the morning. It was, clean and ready to go! Matt was very professional with a "can do" attitude. We are very happy with the service and how we were treated. Matt is an asset to the Schlossmann dealership. Thank you again Matt! Chuck and Terri Cera More

David, the salesperson was very personable and didn’t pressure us to buy. Overall the dealership was very customer friendly. The purchase was a pleasant experience. pressure us to buy. Overall the dealership was very customer friendly. The purchase was a pleasant experience. More

Used car trade I traded my older used car on a much newer Chrysler certified used car and am pleased with the process starting with Suzanne in internet sales, Luís i I traded my older used car on a much newer Chrysler certified used car and am pleased with the process starting with Suzanne in internet sales, Luís in used car sales and Andrew in finance. Ted in sales was also very friendly and knowledgeable. More

Oil change and tire rotation I've had my 2017 Jeep Renegade serviced at this establishment many times (was only at one other service center for its very first oil change - Ewald i I've had my 2017 Jeep Renegade serviced at this establishment many times (was only at one other service center for its very first oil change - Ewald in Oconomowoc). I brought it in for a scheduled appointment for an oil change and tire rotation. I've been sitting here for double the amount of time told by the garage clerk (now going on two hours). Upon him checking on the status, was asked if I had the key for my locking lug nuts. They are in my glove box and NOT on the vehicle. So, it is my assumption that since I never put them on, someone in their service area screwed up and put someone else's locking lug nuts on my vehicle. Not even sure if they can put the regular ones back on. VERY disappointed. Annoyed. More

Very sexist experience from a female perspective. Previously purchased my vehicle from Schlossmans a year ago and was very pleased with the service/friendly staff. I recently went back to this locatio Previously purchased my vehicle from Schlossmans a year ago and was very pleased with the service/friendly staff. I recently went back to this location for a 60,000 mile service, oil change and to get my tires replaced and the experience was awful. Adam - the manager was really nice over the phone during the week prior and was patient and helped me understand some things I had questions on. I dropped off my vehicle at 7:30 am with a technician the following Saturday and was told my vehicle would be ready for pick up at 2pm. When noon rolled around I received a call from a service technician who indicated I had a radiator leak (which I had already indicated to the service technician) and that a few other repairs would cost $4500 which was obviously, completely outrageous. When I asked simple questions about the pricing and the repairs, the technician became extremely defensive and overtly rude (i.e.saying 'whatever' when I refused the service). It was clear he was speaking down to me because I am female. When I asked if I could still pick up my vehicle at 2 the technician said he could complete the tire alignment next Saturday or 'maybe tomorrow' and that I could rent a car from enterprise for $40/day which I didn't find acceptable. Technician said 'fine - come back at 3 then' and hung up. I returned to the dealership at 3 with the service desk closed for the day and no one around. The receptionist handed me a $1600 bill and when I had questions on the bill , was told that she had no idea what anything meant and that 'if I didn't like it, I could wait until Monday for someone to talk to because everyone was gone for the day and they wouldn't return my keys until I paid'. The receptionist said I should just pay now and ask questions later when someone else is in which is ridiculous. The only reason I ever came back to this dealership (and not an independent mechanic) was because how great the service was when I initially purchased my vehicle. I will never come back. Their behavior was completely sexist and unprofessional. They would get a lot farther with people with being more respectful to their customers especially when you pay so much for your vehicle. I work really hard and when I spend a lot of money to make sure my vehicle runs well - it is completely appropriate for me to ask questions about the services and it is fair to expect a professional response from the team. Really disappointing... More

Do not care About customer satisfaction About customer satisfaction they will do anything to sale or lease a vehicle Even if it means they take advantage a person with dementia Even after we About customer satisfaction they will do anything to sale or lease a vehicle Even if it means they take advantage a person with dementia Even after we went back to discuss this lease vehicle we were not helped. We were told it didn’t belong to the dealer anymore and there was nothing they could do More

Schlossmann’s mistake voided Dodge warranty I had a lifetime power train warranty from Dodge that required a re-occurring dealer inspection. Schlossmann did the inspection, but forgot to enter I had a lifetime power train warranty from Dodge that required a re-occurring dealer inspection. Schlossmann did the inspection, but forgot to enter it the national Dodge database. On a subsequent visit the mistake was discovered and the inspection re-validated. Then it was entered as it should have been originally. The Schlossmann Representative gave us the new paperwork and said the time was reset on that date. We returned earlier this year and they said Dodge won’t accept the second Schlossmann inspection and the warranty is void because we were about 5 months late from the original schedule due date. We still have the Schlossmann maintenance records showing we did everything asked and Schlossmann was the one who didn’t enter the inspection. We bought the truck while still active duty over others because of this warranty, despite it being over our budget. After calling all the places Schlossmann told us to, they eventually stopped returning calls. I have all the Schlossmann maintenance records, they acknowledged on the phone I did as instructed, there are no problems with the power train, but they voided the warranty anyway. This was my 4th new Dodge truck and my last. For a dealership to make a simple paperwork mistake that results in a such loss for a customer and then to ignore them tells me what I need to know about Schlossmann’s and Dodge. Apparently there are no fellow Marines at Schlossmann Dodge because they have no idea what semper fidelis means! More

Assistant Service Manager Mike Reichert the Assistant Service Manager was outstanding. He understands your needs and offered truly exceptional service. I work 3 blocks from a J Mike Reichert the Assistant Service Manager was outstanding. He understands your needs and offered truly exceptional service. I work 3 blocks from a Jeep dealer and Schlossmann's is between home and work. I will be taking my vehicle again and again to them. Thanks for the great service! I look forward to my next visit. More