City Chrysler Dodge Jeep Ram Fiat of Brookfield

She's and service were friendly and helpful in the purchase of a new truck. Had an issue of missing equipment and they took care of it quickly. purchase of a new truck. Had an issue of missing equipment and they took care of it quickly. More

Slow service. With appointment took 2.5 hours for oil change, filter change, and tire rotation. No update or reasons given for major delay. Will be taking vehicle With appointment took 2.5 hours for oil change, filter change, and tire rotation. No update or reasons given for major delay. Will be taking vehicle to different location for service in the future. More

My purchase was done completely remotely and JP on the sales side understood exactly what I was asking for and provided all documents and responses in a timely manner. It was a super easy process when han sales side understood exactly what I was asking for and provided all documents and responses in a timely manner. It was a super easy process when handed to Brian on the purchase side and when I showed up, the car (a plug-in hybrid 4xe) was ready with a full battery charge and full tank of gas. More

Not great communication throughout the day regarding status of my wrangler. Had to call twice. Technicians were finally working on it late afternoon and then couldn’t get the part in that they needed so status of my wrangler. Had to call twice. Technicians were finally working on it late afternoon and then couldn’t get the part in that they needed so I had to be without my car a second day. Super expensive for parts. Seems to me to be more expensive than when it was Schlossmans. Staff are super nice. More

Troubled visit - 2 things went poorly & had to revisit to have fixed. Wheel nuts were not properly tightened after tire alignment (2nd visit that this happened) and cabin filter install left loud noises comi have fixed. Wheel nuts were not properly tightened after tire alignment (2nd visit that this happened) and cabin filter install left loud noises coming from interior fans. Hoping to have answers after need a second visit. More

They were super helpful and they answered every question to the fullest. That was the fastest experience I ever had purchasing a vehicle. to the fullest. That was the fastest experience I ever had purchasing a vehicle. More

This is my second experience at the dealership since it changed ownership. I bought my vehicle there when it was Schlossman's. Both experiences since were very disappointing. Poor communication every st changed ownership. I bought my vehicle there when it was Schlossman's. Both experiences since were very disappointing. Poor communication every step of the way - too many to list! The only bright spot was JJ, who drove me home when the service wasn't completed during my initial appointment. With both experiences the dealership reduced my bill to try to make up for the poor experiences. All I asked them to do was to improve their service personnel and communication! I was told they are short staffed and trying to hire qualified people. I wouldn't recommend them unless things improve........ More

Mike was very helpful when asked questions about the vehicle. He was not pushy at all and let me be comfortable with the test drive. vehicle. He was not pushy at all and let me be comfortable with the test drive. More

Ryan W was great and easy to work with as was Shawn and Jp to setup a deal on a brand new Pacifica hybrid. Jp to setup a deal on a brand new Pacifica hybrid. More

Everyone at the dealership was very friendly and helpful. I would highly recommend. vey pleased with my Jeep Grand Cherokee. I would highly recommend. vey pleased with my Jeep Grand Cherokee. More