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City Chrysler Dodge Jeep Ram Fiat of Brookfield - Service Center
Brookfield, WI
833 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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833 Reviews of City Chrysler Dodge Jeep Ram Fiat of Brookfield - Service Center
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October 17, 2017
I will always come back for service if I get this quality of This is the first time that I felt a car dealership was looking out for my interest and saved me money on service that wasn't needed. That's fantastic This is the first time that I felt a car dealership was looking out for my interest and saved me money on service that wasn't needed. That's fantastic! More
by Pedro Mendez
Employees Worked With
one of the service desk people who works on Saturday.
Helpful October 06, 2017
Always great service & professional employees ready to help The work performed on my van was for a nonworking air conditioner. The initial call to me with the cost for the work performed and parts blew me off m The work performed on my van was for a nonworking air conditioner. The initial call to me with the cost for the work performed and parts blew me off my feet. Costly parts I can understand but when I saw $897 for labor I was in shock. The service manager provided a nice discount but the total invoice price still leaves a retired individual quite a burden. The free ride home while the van was being serviced and the return ride back to the dealership was very nice and appreciated. More
by qcman96
Employees Worked With
Bryan Faust
April 15, 2017
Mike in service did a excellent job of takeing care of me. Mike in service did a excellent job of taking care of me for service work. He got me in said he would call me to let know when the van was ready for Mike in service did a excellent job of taking care of me for service work. He got me in said he would call me to let know when the van was ready for pick up.. Dave in service did a excellent job on working on my van. The work was done well to may satisfaction. Would return for service. GREAT JOJ Thank You Gerald A. More
by Gerald
Employees Worked With
Mike & Dave in Service
March 11, 2017
Very good oil change at a good price. I was in for my first oil change on my new Jeep Patriot. Price was right. Short waiting time. They completely checked out Jeep for any other problems. I was in for my first oil change on my new Jeep Patriot. Price was right. Short waiting time. They completely checked out Jeep for any other problems. Good experience. Will be back again for next oil change. More
by Andy T
Employees Worked With
Lane Kassner
February 27, 2017
Quick and efficient check in experience. Service was completed on time as estimated. Friendly and professional staff during check in. Staff followed up with phone call to alert me service wa Service was completed on time as estimated. Friendly and professional staff during check in. Staff followed up with phone call to alert me service was completed. Very professional service team!! More
by Scott
Employees Worked With
John Scudder
January 13, 2017
These guys are a joke, go elsewhere Still waiting for "ok" from dodge to get my new ram with less then 2k miles fixed. This has been going on for nearly2 months. I would expected to be f Still waiting for "ok" from dodge to get my new ram with less then 2k miles fixed. This has been going on for nearly2 months. I would expected to be fired if i worked there. No one seems to care. Glad i just spent $50k to get treated like a chump. Note to them , treat people like you want to be treated. Ill be buying my durango this summer elsewhere More
by Sucker2016
Employees Worked With
Misc service
September 27, 2016
Accommodating I have an 18 year old Wrangler that is my baby. When the brake lines rusted out I was shocked by the cost to repair my old vehicle. The Service team w I have an 18 year old Wrangler that is my baby. When the brake lines rusted out I was shocked by the cost to repair my old vehicle. The Service team worked with me to minimize the cost and get my Jeep bacon the road. xxxxxxto the Service Team for working with me to get this done. More
by killjoy1999
Employees Worked With
Lane
May 17, 2016
Great experience Brought my mother-in-law's Chrysler Town and Country minivan in to be serviced. Car has wheel locks and we couldn't find the lock. Salesman who sold t Brought my mother-in-law's Chrysler Town and Country minivan in to be serviced. Car has wheel locks and we couldn't find the lock. Salesman who sold the car (it was used) to my mother-in-law intervened, saying that when sold to my mother-in-law, hadn't been provided with the wheel lock key, so fee for chipping off locks was waived. As it turned out, he also ended up providing wheel look key that worked and didn't even need to chip off key! More
by Indy_guy_in_MKE
Employees Worked With
Rick Rivera
September 04, 2015
Bought New Jeep Patriot 60,000 miles Transmission Went Bought my Jeep Patriot new. 60,000 miles later transmission went. Jeep told me to deal with Schlossman's. Service manager said $2,500 for a new one Bought my Jeep Patriot new. 60,000 miles later transmission went. Jeep told me to deal with Schlossman's. Service manager said $2,500 for a new one. I told him ok. Took forever to get transmission in over 3 weeks. Told me it was on train from Mexico. When I picked up service manager told me it was a used refurbished transmission. I was extremely dissatisfied with this but I just wanted it to be over. Felt betrayed. Be worn not to deal with this dealership!!! I'd never buy another Jeep either :) More
by Sad Jeep
Employees Worked With
Service Manager
November 19, 2013
They have the absolute worst service department. July They have the absolute worst service department. July 2012, Durango overheats and new thermostat is needed. November 2013, Durango overheats and new They have the absolute worst service department. July 2012, Durango overheats and new thermostat is needed. November 2013, Durango overheats and new thermostat (and radiator and god knows what else we're paying for is needed to the tune of $1,400+). Drop car off on a Saturday and they're kind enough to provide a loaner since the radiator part supposedly had to come down from Green Bay. Great! No call on Monday on whether or not car is done. Called twice end of day being placed on hold each time for 10 minutes. Call back a third time and was told the technician was gone and no status can be provided ("Didn't look like he finished"). Tuesday arrives and still no call the whole day. Called them at the end of day and was told the car was done and that they hadn't called because the paperwork wasn't completed yet. Okay, fine. I asked for total and then say I will pick it up by end of day. An hour later, my wife receives a call at home (mind you I've told no less than 3 times over the last 4 days to call my cell phone) saying to call Dodge. I hear a message stating that the technician didn't do the service that both the technician and the service rep told me was a critical need for my car when I dropped it off on Saturday where I provided my authorization to do ALL recommended services. Crystal clear. The service was also included as part of the whole total the rep provided not an hour ago for which I didn't complain. I'm very easy going and a pretty understanding soul, but their lack of customer service and the inconvenience they've caused my family has made me livid. I'm getting my service records and NEVER returning here. Not the first time I've had an issue here, but will be my last. More
by AndyInMKE
Employees Worked With
Multiple Service Reps
