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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
1,677 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 1,677 reviews

May 13, 2025

Excellent service from everyone there. Waiting area is very comfortable. Employees are always making sure are serve correctly More

by DMVEGA03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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May 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this extraordinary review! We are pleased to know that our team provided you with excellent service and always make sure your vehicle is serviced correctly. We look forward to continue serving you in the future.

May 13, 2025

Le doy muchas gracias por el acompañamiento del señor Manuel Muñoz por si ayuda y dedicacion More

by Marlamoravus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Muñoz
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May 14, 2025 -

City KIA of Greater Orlando responded

¡Gracias por dejarle a Manuel esta increíble reseña! Nos alegra saber que fue útil y dedicado. ¡Felicidades por su nuevo vehículo, de parte de todo el equipo de City KIA of Greater Orlando!

May 13, 2025

Great place with great employees, will definitely continue taking our kia here for service in the future More

by marcus_tamplin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Torres
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May 14, 2025 -

City KIA of Greater Orlando responded

Marcus, We are grateful for you leaving us this exceptional review! We are pleased to know that our team was great. We look forward to serving you again in the future when the time comes.

May 13, 2025

Very good service, a little pushy with maintenance but overall good with everything else. Very good More

by sanchezalejo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel
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May 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this marvelous review! We are delighted to know that our team made everything very good and provided you with very good service.

May 13, 2025

The temporary loss of my car was very upsetting, but Zachary Gentile, was very helpful and eased the anxiety I was feeling. More

by EISSAC300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Gentile
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May 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Zach this remarkable review! We are delighted to know that he was very helpful and eased the anxiety you were feeling. If there is ever anything more that we may help you with please do not hesitate to let us know.

May 13, 2025

Service was great and service advisor Anthony George was very professional and helpful. He provided great service as always. I recommend him to everybody. More

by RONOKARIJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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May 14, 2025 -

City KIA of Greater Orlando responded

Providing quality and efficient service is so important to us and we are glad that Anthony's efforts met your satisfaction and recommendation! We are thrilled to know that he was very professional and helpful as always. We wish you safe travels until we meet again!

May 13, 2025

Great service all the personnel is so polite & nice the communication is on the on the way all the time More

by JOAQUINCASTELLANOS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

City KIA of Greater Orlando responded

Joaquin, Thank you for leaving us this amazing review! We are happy to know that our team was so polite, nice and stayed in constant communication with you. Please do not hesitate to let us know how we may be of further service to you.

May 13, 2025

The attention received yesterday was the worst I've had since I took my vehicle with City Kia to do the maintenance, first of all they tell me that my vehicle will take 3 hours for maintenance I can unders More

by ORLANDO.CHIRINOSO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony George
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May 14, 2025 -

City KIA of Greater Orlando responded

Orlando, Thank you for bringing your service experience to our attention. We are disheartened to hear that your maintenance took longer than expected and our customer service wasn't up to par. We would like the opportunity to speak you, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

May 13, 2025

Bad service, terrible attention, delay, lack of empathy, lack of consideration for the client. disappointed More

by Carmen Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 14, 2025 -

City KIA of Greater Orlando responded

Carmen, Thank you for your time and patience. We are very sorry to hear that your service experience wasn't what you expected. We understand your concerns and questions on our lack of customer service, we would like the opportunity to speak to you on this matter. Please give us a call at our dealership and ask for the Service Manager, we would love to help you!

May 12, 2025

Great service. Edison, Aisha, Joe, Joel and Jacob have all been so amazing and helpful. More

by MHJELMAR77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, Aisha, Joel, Jacob
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May 12, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Edison, Aisha, Joe, Joel and Jacob this wonderful review! We are pleased to know that they were so amazing and helpful. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

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