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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,447 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,447 reviews

May 13, 2025

Bad service, terrible attention, delay, lack of empathy, lack of consideration for the client. disappointed More

by Carmen Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 14, 2025 -

City KIA of Greater Orlando responded

Carmen, Thank you for your time and patience. We are very sorry to hear that your service experience wasn't what you expected. We understand your concerns and questions on our lack of customer service, we would like the opportunity to speak to you on this matter. Please give us a call at our dealership and ask for the Service Manager, we would love to help you!

May 13, 2025

My advisor, Anthony George was amazing. He kept me informed throughout the process and was able to help with any questions I had. More

by Ruvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony George
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May 14, 2025 -

City KIA of Greater Orlando responded

Ruvin, We appreciate you for leaving Anthony this stellar review! We are delighted to know that he was amazing, kept you informed throughout the process and helped with any questions you had. If there is ever anything more that we may help you with please do not hesitate to let us know.

May 13, 2025

The person who helped me was very kind. Frank is good person and help me. More

by Yaisdelyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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May 14, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us and we are glad that Frank's efforts met your satisfaction! We are thrilled to know that he was good, helpful and very kind.

May 13, 2025

Excellent service from everyone there. Waiting area is very comfortable. Employees are always making sure are serve correctly More

by DMVEGA03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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May 14, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this extraordinary review! We are pleased to know that our team provided you with excellent service and always make sure your vehicle is serviced correctly. We look forward to continue serving you in the future.

May 13, 2025

Great service all the personnel is so polite & nice the communication is on the on the way all the time More

by JOAQUINCASTELLANOS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Castillo, Marilyn Santos
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May 14, 2025 -

City KIA of Greater Orlando responded

Joaquin, Thank you for leaving us this amazing review! We are happy to know that our team was so polite, nice and stayed in constant communication with you. Please do not hesitate to let us know how we may be of further service to you.

May 13, 2025

The temporary loss of my car was very upsetting, but Zachary Gentile, was very helpful and eased the anxiety I was feeling. More

by EISSAC300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Gentile
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May 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Zach this remarkable review! We are delighted to know that he was very helpful and eased the anxiety you were feeling. If there is ever anything more that we may help you with please do not hesitate to let us know.

May 13, 2025

Service was great and service advisor Anthony George was very professional and helpful. He provided great service as always. I recommend him to everybody. More

by RONOKARIJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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May 14, 2025 -

City KIA of Greater Orlando responded

Providing quality and efficient service is so important to us and we are glad that Anthony's efforts met your satisfaction and recommendation! We are thrilled to know that he was very professional and helpful as always. We wish you safe travels until we meet again!

May 13, 2025

Went to City Kia Greater Orlando for a recall. Great service. Ask for Josh Farley, he takes care of your car. More

by JLSANTIAGO011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Farley
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May 13, 2025 -

City KIA of Greater Orlando responded

Providing great service is so important to us and we are glad that Josh's efforts met your satisfaction and recommendation! We are thrilled to know that he took care of your car.

May 12, 2025

Everyone was friendly, Orlando helped me get the car I wanted Easy to check out the cars and a test drive was very accessible More

by zachboothe
Recommend Dealer
Yes
Employees Worked With
orlando anil
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May 13, 2025 -

City KIA of Greater Orlando responded

Zach, We are grateful for you leaving Orlando this flawless review! We are pleased to know that he was friendly, helped you get the car you wanted and made everything easy. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

May 12, 2025

El servicio no me gustó para nada llevé mi carro con fallo y no le encuntran nada y los vendedores venden por vender More

by rolandocruz2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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May 13, 2025 -

City KIA of Greater Orlando responded

Rolando, We are very sorry to hear that your service experience wasn't a pleasant one due to your vehicle issues but was told that they vehicle was just fine and had the sales team try to sell you a new vehicle. We understand your frustration and confusion, and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager, we would love to help.

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