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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
2,839 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 2,841 reviews

August 15, 2025

Great service and kind people Fast process, kind people, easy steps and car works great now More

by VANIARAMALLO
Recommend Dealer
Yes
Employees Worked With
Robert Kidwell
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Aug 18, 2025 -

City KIA of Greater Orlando responded

We appreciate your positive review and we are happy to hear that our team was both kind and helpful. Your safety and satisfaction are our utmost priorities and we hope to see you again the next time you are in need of automotive service.

August 15, 2025

Servicio rápido, confiable y atento. Las citas son muy fáciles de agendar y el personal es amable. More

by IRAOLAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Castillo
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Aug 18, 2025 -

City KIA of Greater Orlando responded

Gracias por su evaluacion de 5-estrellas! Nos complace saber que nuestro equipo le haya brindado un servicio de primer nivel. Mil gracias!

August 15, 2025

Service was good. I actually got out in a timely manner this time. Thank you More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe his name was JC? Or Jonathan?
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Aug 18, 2025 -

City KIA of Greater Orlando responded

Claudia, thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

August 15, 2025

Terrible communication and tried to sell me services I didn’t need. Promised me that my car would be looked at the following morning after being towed and it took two days to be looked at for just a blown More

by Sheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank and Zack in Service
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Aug 21, 2025 -

City KIA of Greater Orlando responded

Sheri, We’re very sorry to hear about your experience. Communication and trust are very important to us, and we regret that we fell short in your visit. We understand your frustration with the delay and the recommended services, and we’ll be reviewing this with our team to ensure it doesn’t happen again. Thank you for sharing your feedback with us.

August 15, 2025

The service thiis last time was terrible. they said 2 hours, and i was 7 hours… no respect More

by KARIMERCA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Aug 21, 2025 -

City KIA of Greater Orlando responded

We’re very sorry for the long wait. We know your time is valuable, and we’re reviewing this to ensure it doesn’t happen again. If you would like to disuss further, please contact us at the dealership and ask for the service manager. Thank you.

August 15, 2025

An amazing service overall. The staff communicates extremely well and they are very attentive to details. More

by JONATHANMEDIAVILLA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Gomila
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Aug 18, 2025 -

City KIA of Greater Orlando responded

Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 15, 2025

Great service was provided. Very satisfied with how the service department took care of a noise issue of my Telluride. More

by RONOKARIJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Gentile
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Aug 15, 2025 -

City KIA of Greater Orlando responded

Thank you for your kind review! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs efficiently taken care of. We hope to see you again the next time your Telluride is ready for service.

August 15, 2025

it seems to me that all dealership warranties are not really warrantiesdriver side door panel and driver seat needs repair from Ben to the theater a few times and always got a story but no repairs More

by MR_WBOWLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the people that I dealt with it was early in the morning
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Aug 22, 2025 -

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are disappointed to hear that your vehicle experience wasn't a pleasant one due to the repairs done on your vehicle. We understand your concerns and frustration and would like the opportunity to speak to you to see how we can better assist you. Please give us a call at our dealership and ask for the Service Manager, we would love to further assist you!

August 15, 2025

They could do a more modern job with their time management. They could do better putting what you agree to in writing. And after the deal is done, they could respond to calls, texts and emails bett More

by WayneW1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Job Gomes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Oertle
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2025 -

City KIA of Greater Orlando responded

Thank you for your feedback. We’re sorry our communication and follow-up didn’t meet your expectations, and we’ll use your comments to improve moving forward. We would welcome the opportunity to speak to you to ee how we can resolve your concerns with our dealership. Please contact us at the dealership and ask for a sales manager. Thank you.

August 14, 2025

City Kia of Orlando FL is my first ever dealer I visited hoping to purchase my first vehicle. I loved the welcoming agents and the atmosphere they maintained trying to make it possible for me to leave with More

by eaglegrip50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Alvarez Rodriguez
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Aug 15, 2025 -

City KIA of Greater Orlando responded

Thank you for taking the time to leave us this wonderful review! We are honored to have been of assistance to you with your special purchase, and we are overjoyed that our team provided you with a 5-star experience. We warmly congratulate you on your first vehicle- on behalf of the entire team!

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