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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,385 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,385 reviews

February 27, 2026

Came in for an oil change and added a few services. Got in and out fast. More

by BARBARAPLAZA
Recommend Dealer
Yes
Employees Worked With
Derek
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Feb 28, 2026 -

City KIA of Greater Orlando responded

We’re happy to hear the oil change and extra services on your Kia were handled promptly. Thanks for letting us know how we did.

February 27, 2026

He was very understanding Tony was very helpful and understanding when it came to pricing for the services done on my vehicle. More

by Vickiemertis
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 28, 2026 -

City KIA of Greater Orlando responded

Thank you, Vickie, for the kind words for Tony and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

February 27, 2026

It was the greatest experience. I did not have to wait that long. Even though I live out here in the east side and we have a Greenway Kia I drive all the way to City Kia because you More

by Abcdefg123
Recommend Dealer
Yes
Employees Worked With
Abel very kind and helpful
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Feb 27, 2026 -

City KIA of Greater Orlando responded

Thank you for bringing your Kia in for service and making the drive from the east side. We’re pleased your wait was short and you received attentive care. Your trust means a lot, and we look forward to your next visit.

February 27, 2026

Was greeted by Tony right away. Went over all of my concerns and wants on the visit. Loved the free breakfast sandwich from the food truck that was there for getting my service done More

by Ren
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 27, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear your Kia Sportage is running smoothly after your visit. We’re glad our team addressed all your concerns right away and that you enjoyed the breakfast sandwich. Thank you for sharing your experience, and we look forward to helping you again.

February 27, 2026

Al inicio muy bien, solo que me toco esperar mas de 3 horas. Es demasiado More

by yolandaisa63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Feb 28, 2026 -

City KIA of Greater Orlando responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

February 27, 2026

Excellent experience smooth and stayed informed during the whole process. Franco was excellent and addressed my concerns More

by STEVEPIERRE2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
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Feb 27, 2026 -

City KIA of Greater Orlando responded

We’re glad you had a smooth Kia service and felt informed throughout the process. Thank you for sharing your feedback, and we look forward to assisting you again.

February 27, 2026

I don't have any problems with the dealer or the sales part, but the shop is bad and very slow. More

by holvinmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brenda Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2026 -

City KIA of Greater Orlando responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Mar 03, 2026 -

City KIA of Greater Orlando responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 26, 2026

Check in was on time and thorough. The technician was friendly and informative about the services that would be provided. More

by pljohn20744
Recommend Dealer
Yes
Employees Worked With
Daniel Landeiro
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Feb 27, 2026 -

City KIA of Greater Orlando responded

Thank you for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

February 26, 2026

He was great. He was great and the entire experience was very easy and not difficult at all. More

by Cvbaker815
Recommend Dealer
Yes
Employees Worked With
Josh Farley
Report | Print
Feb 27, 2026 -

City KIA of Greater Orlando responded

Thank you for your positive review! We are glad that our team provided you with a smooth, top-notch experience. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 26, 2026

Tony has great customer service and really knows what he is doing amazing job keep up the great work!!! More

by MISAELEXPRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Feb 26, 2026 -

City KIA of Greater Orlando responded

Thank you for highlighting the knowledgeable support you received during your Kia Telluride service. We’re pleased our team could assist you so effectively. We look forward to the opportunity to help you again.

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