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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
3,677 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 2yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 2yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 3,677 reviews

November 18, 2025

The service was awesome. Took my car in for what I bought bought it and it wasn’t even in there 20 minutes and they came back out and it looked lovely. Thank you. More

by JESHUALVS1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2025 -

City KIA of Greater Orlando responded

Thank you for your positive review! We are glad that our team provided you with quality and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

November 18, 2025

Keep car all day and could not fix it. Left back part hanging where it moving around and hitting in the back. Left the button on the floor and I have to drive it like this for at least a c More

by lauraatsw
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t care who they were
Report | Print
Nov 18, 2025 -

City KIA of Greater Orlando responded

Laura, Thank you for sharing your comments with us. We do apologize that the issue to your vehicle was not fixed. We would like to speak to you on your review. Please contaact our dealership and ask for the Service Manager.

November 18, 2025

It was a misunderstanding at the beginning but then it was fine. Everything was good ???? More

by Lbf0207
Recommend Dealer
Yes
Employees Worked With
Frank, and another guy that I don't remember the name ...that did my checkout
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Nov 19, 2025 -

City KIA of Greater Orlando responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 18, 2025

The only place to buy a car Fast Friendly Efficient Knowledgable Don't go anywhere else More

by DHAVEY
Recommend Dealer
Yes
Employees Worked With
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edison Cordero
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Nov 18, 2025 -

City KIA of Greater Orlando responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 17, 2025

They fixed the original problem but not the one that still exists Still having problems More

by jane.poirier
Recommend Dealer
Yes
Employees Worked With
Franco
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Nov 17, 2025 -

City KIA of Greater Orlando responded

Providing a positive experience is our top priority, Jane, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 17, 2025

He was on top of making my experience great. Informed me of car updates Very kind More

by Lrosenb01
Recommend Dealer
Yes
Employees Worked With
Derek
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Nov 17, 2025 -

City KIA of Greater Orlando responded

Thank you for choosing City KIA of Greater Orlando. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 17, 2025

Very Helpful Good attention informative, pay attention Good in all the aspects Thanks for you service More

by KADACSOLUTIONS
Recommend Dealer
Yes
Employees Worked With
Daniel
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Nov 18, 2025 -

City KIA of Greater Orlando responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 17, 2025

Rude advisor. Waiting area is not great. Car was parked over in another lot that took an hour to get so was late picking up my kids. More

by mdupuis.mls21qx
Recommend Dealer
No
Employees Worked With
Josh
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Nov 18, 2025 -

City KIA of Greater Orlando responded

Thank you for your comments and bringing it to our attention. We do apologize for the treatment your recevied from our staff. We would like to speak to you to see how we can resolve your concerns with our dealership. Please contact us at the dealership and ask for the Service Manager. Thank you.

November 17, 2025

I lost my kate spade branded hat which i kept in my passenger seat. From the camera footage i could hear a lady speaking in spanish drive my car to somewhere. Anyways after she reached somewhere the ca More

by honeythomas89
Recommend Dealer
No
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Nov 18, 2025 -

City KIA of Greater Orlando responded

Thank you for your feedback. We do apologize for not providing you with an exceptional service experience. If you would like t o discuss further, please contact us at the dealership. Thank you.

November 17, 2025

Jay was very kind during my appointment for an oil change on my car last week More

by Thais
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Job Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
Report | Print
Nov 17, 2025 -

City KIA of Greater Orlando responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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