City KIA of Greater Orlando

My service advisory Johnathan C. Was not as good as Juan C. Who was not working the day I brought in my vehicle. He did not communicate well, I had to call multiple times to get him Was not as good as Juan C. Who was not working the day I brought in my vehicle. He did not communicate well, I had to call multiple times to get him on the phone, he never answered the text. Didn't give the vehicle a car wash, lied about when the rental could be returned. Would recommend City Kia, just not the advisor More

Very disorganized. They made an appointment for me without asking, but I figured I could do the oil change a little bit early, no problem. The reminders were borderline They made an appointment for me without asking, but I figured I could do the oil change a little bit early, no problem. The reminders were borderline harassment with the frequency, like in one day I got a text, 2 emails, and 2 phone calls confirming the same appointment. Then when I arrived, nobody seemed to know what I was there for. They just focused on trying to upsell me maintenance add-ons on a car that only has just over 3k miles on it when I already purchased a maintenance package from them. They took a long time to see me even with an appointment and then the service took longer than even estimated. When I got my car back, all of the seat and mirror setting had been changed, and the car was still dirty even though they said the car wash was included. More

My daughters came in to service center for a kia niro recall. Anthony who works in service dept took care of my daughters service visit he was very nice and kepted me in close contact with him for any qu recall. Anthony who works in service dept took care of my daughters service visit he was very nice and kepted me in close contact with him for any questions I may have had and on completion of the recall service he got the car a wash. He handled our car and my daughters with care. Thank you so very much Anthony. More

Jay was very helpful and kind. He took care of me by getting transportation to and from work. Explained what problems I had with my vehicle and took care of it. He took care of me by getting transportation to and from work. Explained what problems I had with my vehicle and took care of it. More

Good at getting back with car info. and knowledgeable Honest and considerate with knowledge of the problem. Explained well of fix versus problem and knowledgeable Honest and considerate with knowledge of the problem. Explained well of fix versus problem More

Helpful, knowledge, understanding the situation that I had, problem solver He find support for my situation and we can find a win win had, problem solver He find support for my situation and we can find a win win More

Everything was great, didn't have a ridiculously long wait time like usual. All around excellent experience this time. wait time like usual. All around excellent experience this time. More

Timely attended at my appointment time. Explained the service details thoroughly. Complete the work in time. Pleasing behavior. Explained the service details thoroughly. Complete the work in time. Pleasing behavior. More

When I arrived to the service drive way a I was received with a very polite person and gave me directions to find my service advisor. Rico is an excellent person and helped in all my needs about my car. My with a very polite person and gave me directions to find my service advisor. Rico is an excellent person and helped in all my needs about my car. My Kia Soul needed some services that I will make in my next visit and was ready in two hours. I appreciate all the attention given at the dealer More

Poor, expensive and They stole two of the valve caps from my tires, and they were customized ones I had bought. my tires, and they were customized ones I had bought. More