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City Limits Nissan - Service Center

Austin, TX

4.5
424 Reviews

424 Reviews of City Limits Nissan - Service Center

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May 28, 2025

Kendra was very attentive and polite and took care of my issues. It was a quick and smooth experience. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Kendra was excellent getting us in for an oil change. She's friendly and knowledgeable. We had to wait longer than expected to check out because of how many other people were checking in. This doesn't se More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

City Limits Nissan responded

Thank you for taking the time to leave us your review, we will use this feedback to refine our efforts going forward. If you need anything at all, please don't hesitate to reach out and we'd be happy to help! Thank you, Jason Laguna General Manager

May 26, 2025

I always get excellent service here. Thanks for everything you do. See you next time. More

by ANNPHIPPS57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

City Limits Nissan responded

We are so happy to hear you had a great service visit, thank you for providing us with a review and for the opportunity to earn your business! If you need anything at all please don't hesitate to contact us! Thank you, Jason Laguna General Manager

May 25, 2025

Service was awful, the service manager was non-responsive (until they finally switched service managers), everything took far longer than anticipated, and not only was the car FILTHY when we picked it up, th More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

City Limits Nissan responded

I am sorry to hear your experience with us was not up to the standards we set for ourselves and would like more information about your visit if you are willing. I am unable to locate a profile for you but we can be reached at 512-444-1400 at your convenience. Thank you and have a great week. Jason Laguna General Manager

May 25, 2025

Gave daughter a timeline to complete headlight repair. At the end of that timeline is when she was notified that the parts were not onsite and had to be ordered. She had paid before being notified the se More

by G_RINGERFREEDOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

City Limits Nissan responded

I am sorry to hear that we were unable to complete your repair at the time of your appointment. If you are willing to provide us with additional information, we would like the opportunity to turn your experience around! Please reach out at 512-444-1400 at your convenience so that we might work towards a resolution with you. Thanks again for your feedback, and we hope to hear from you soon! Thank you, Jason Laguna General Manager

May 23, 2025

Great Service! Jay and Daniel exceed the expectations of customer service. They kept me informed on the progress of my vehicle. The cost of my services needed wa More

by ELISA.RODRIGUEZ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025 -

City Limits Nissan responded

We are grateful for the opportunity to earn your business, and that you took the time to tell us about your recent Service visit! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

May 18, 2025

Everything went well. I am appreciative that Nissan picked up the cost of a rental car when my vehicle was being worked. More

by SAGOMEZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

City Limits Nissan responded

Thank you for taking a moment to tell us about your recent visit, we appreciate your feedback and look forward to being of service to you again! Thank you, Jason Laguna General Manager

May 20, 2025 -

City Limits Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 17, 2025

Very good experience, very nice waiting area, friendly staff. I will go again for service. Thank you very much. More

by abeeromar76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

City Limits Nissan responded

We are happy to hear you had a pleasant Service visit with us, thank you for taking the time to leave us a review and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

May 16, 2025

This particular dealership has always been very efficient in call back with great customer service towards my cars including my Titan truck. The services I had with my cars always have been exceptional and q More

by mona.ramos75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maynor Barrientos
May 16, 2025 -

City Limits Nissan responded

We are grateful for the opportunity to earn your business, and we're glad to know that the team took great care of you. Your satisfaction is our top priority and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

May 15, 2025

The staff was prompt, on it and respectful. The drop off was effective, efficient, and smooth. Kendra was also helpful in setting up the Lyft for me to go home and to return when car was ready. More

by MAGUAJARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

City Limits Nissan responded

Thank you for taking the time to provide us with a review, we're so glad to hear the team took good care of you and we appreciate the opportunity to earn your business! Here's to many more happy miles, thanks again and have a great weekend! Jason Laguna General Manager

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