Emmanuel Soto

great place to get all my service need done as well as very friendly professional, very friendly professional, More

by RGVCARS9 Verified Customer Verified Customer

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Fast, friendly service, much quicker with repairs than I expected. This is where I will take my Versa to be worked on from now on! expected. This is where I will take my Versa to be worked on from now on! More

by mentallo Verified Customer Verified Customer

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Their general service might be average, but their product is subpar. I bought a 2023 Frontier brand new, but it has broken down SIX times in two and a half years. Each time it was due to a dead battery. Th is subpar. I bought a 2023 Frontier brand new, but it has broken down SIX times in two and a half years. Each time it was due to a dead battery. This is even after they replaced the battery with one of thei own. I always discourage people from buying a Nissan vehicle. Can't wait till I can get rid of it. More

by rgperez55 Verified Customer Verified Customer

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Daniel is great every time I visit. He is always accommodating. I had an unusual problem with my car. Daniel took me to my car to show me exactly what was wrong with it. The mechanic wa He is always accommodating. I had an unusual problem with my car. Daniel took me to my car to show me exactly what was wrong with it. The mechanic was nice and explained what was wrong. Daniel allowed me to make a decision on what I needed to do. Daniel is always the greatest. More

by hendersonlogistics Verified Customer Verified Customer

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The services were good and fast, but Emmanuel made me wait two times. First, I was waiting for him to do the Uber service for me to go home. He knew from the first moment that I spoke with him that I was wait two times. First, I was waiting for him to do the Uber service for me to go home. He knew from the first moment that I spoke with him that I was requesting a ride. But he was talking with his peers while I was waiting. Wasn't until 10 minutes later that I remind him I needed a ride, that he called after. He needed to cancel the ride after all because the services were fast. Then when I needed to pay, he kept talking with his peers while I was waiting to take my car. He gave me my car 30 minutes after was done. He also didn't discuss three points that were on yellow areas on the check. And one of those is the transmission. I was very disappointed. More

by Michelle.osuna Verified Customer Verified Customer

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Emmanuel was extremely helpful and I appreciated his help and communication! Great service and turnaround... and communication! Great service and turnaround... More

by mrhandymanworkorders Verified Customer Verified Customer

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Emmanuel is kind and fast, his service is efficient and he updated every single thing my car needed. he updated every single thing my car needed. More

by andrea_r20 Verified Customer Verified Customer

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Setting up my appointment for my recall was quick and easy. When my driver arrived with our vehicle, she said she had a great experience. Emmanuel was helpful and informative. The service went so well, m easy. When my driver arrived with our vehicle, she said she had a great experience. Emmanuel was helpful and informative. The service went so well, my division in Austin wanted me to schedule another vehicle at this location instead of another dealership. More

by ABARIDEAUX Verified Customer Verified Customer

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We’ve been loyal customers since purchasing our Nissan Pathfinder, and until today, the service department has consistently been great—friendly, helpful, and actually aligned with what you’d expect from a Pathfinder, and until today, the service department has consistently been great—friendly, helpful, and actually aligned with what you’d expect from a service team. Today completely unraveled that. We had a scheduled appointment and had already mentioned ahead of time that our windshield washer pump wasn’t working. When we arrived, the service advisor (another Jay—not the service manager listed online) made it clear from the very first second that helping us was going to be a burden. No greeting. No acknowledgment. Just a sigh and a “Yeah?”—as if we were interrupting something far more important than, you know… his job. From there, every interaction felt like we were inconveniencing him by existing. We were asked questions that had already been covered when scheduling, and when we mentioned the washer issue, we were immediately hit with: “That’ll be $200 for a diagnostic.” No explanation, no context, no attempt to guide—just a number. When we asked if it might be covered under warranty (a pretty reasonable question for people who don’t work there), his response was: “How would I know that?” —followed by a scoff. That wasn’t just unhelpful—it was straight-up disrespectful. At that point, it was clear we weren’t dealing with someone interested in helping customers, but someone committed to making sure we felt like we didn’t belong—and that we should somehow know better than to ask a service advisor questions about service… and heaven forbid, warranty coverage. We went to the waiting area and literally looked at each other like, did that just happen? After a few minutes of comparing notes, we both came to the same conclusion: this wasn’t worth it. Not the time, not the energy, and definitely not the attitude. So we made a very intentional decision to leave. And somehow, it still got worse. We told him we were leaving. His response? “K. Keys are in it.” And he walked off. No follow-up. No concern. No attempt to retain a customer. Nothing. Then, trying to exit the service bay (which, shockingly, we don’t have a map of), we asked how to get out. Instead of answering, he responded with a sarcastic question back—as if we should already know the layout of his workplace. At that point, yes—I lost my patience. Because all he had to do was answer a simple question. That’s it. Instead, it turned into attitude and escalation. His response? “You’re not going to talk to ME like that.” And fair enough—I wasn’t being nice at that point. But it wasn’t for no reason. What stood out more than anything is that this didn’t feel like a bad day for him—it felt like a pattern. The kind of behavior you only get comfortable with when you’ve been getting away with it for a while. The tone, the dismissiveness, the way he looked at us—it all screamed that this is how he regularly treats customers. Thankfully, another team member, Emmanuel, stepped in and handled things professionally. He was respectful, helpful, and exactly what you’d expect from someone in a customer-facing role. But by then, the damage was already done. Because now the question is: if this is how customers are treated upfront, what confidence are we supposed to have in anything happening behind the scenes? We won’t be coming back. And we’ll absolutely be sharing this experience with others. Because this wasn’t just poor service—it was a complete breakdown of it. Jay isn’t a service advisor. He’s a Non-Service Unadvisor—and a textbook example of how to lose loyal customers in under 10 minutes. And, it did. We will never return - and you have him to thank for that. More

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It took 4 days to diagnose my vehicle, car was filthy when I picked it up. when I picked it up. More

by pmercado07 Verified Customer Verified Customer

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