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City Limits Nissan - Service Center

Austin, TX

4.5
501 Reviews

501 Reviews of City Limits Nissan - Service Center

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September 07, 2025

Went in for an oil change and software update. Next day, I noticed I had a huge pool of dark liquid in my driveway. My partner took my car in a couple of days later, turns out, they forgot to plug More

by Ody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Sep 08, 2025 -

City Limits Nissan responded

I am so sorry to hear you had this experience, I will follow up with the team to ensure this doesn't happen again. I am unable to locate a profile for you with the information given here, so please reach out to us at 512-444-1400 at your convenience so that we might work towards a resolution with you. Thank you and have a great day! Jason Laguna General Manager

September 07, 2025

They have not been able to resolve a dead battery issue since I bought the truck in 09/23. I have brought the truck many times & they cannot find the issue. I would never recommend this dealership or vehic More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

City Limits Nissan responded

We are sorry to hear that you have had an ongoing issue with your vehicle, I am unable to locate a profile with the information provided here but we would be happy to look deeper into if you'd like to call us at 512-444-1400 at your convenience. We are not the same dealership that was here in 2023 and we do our best to provide accurate diagnostics, so I apologize for not being able to identify the issue on your last visit. We hope to hear from you soon, thanks again and have a great day! Jason Laguna General Manager

September 07, 2025

Great customer service Alexander Ramirez was very helpful and kept me up with the status of my vehicle More

by juanmendez2794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

City Limits Nissan responded

Thank you so much for taking the time to leave us your feedback, we're glad to hear you had a great service visit and we hope to see you again soon! Thank you, Jason Laguna General Manager

Sep 09, 2025 -

City Limits Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at City Limits Nissan! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2025

Daniel is the best. He always respectable and professional. He make sure that the customer understands what’s going on with their vehicle every step of the way. I think More

by DOUGWPHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

City Limits Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2025

Called ahead to make an appointment for 1:15 PM. so that I would not have to wait long. Was told it would be no more than an hour. Ya’ll would have to see what time my ticket checked me out, but i More

by kapaustx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

City Limits Nissan responded

Thank you for taking the time to provide us with your feedback, we appreciate you and will use this information to refine our efforts to ensure a smoother visit going forward! If you need anything, please don't hesitate to reach out. Thanks again and have a great weekend! Jason Laguna General Manager

Sep 01, 2025 -

City Limits Nissan responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2025

Got my car in on the spur of the moment and had me out the door in no time, very great experience! More

by treaseco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

City Limits Nissan responded

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 26, 2025

Did the service needed and communicated daily updates. Would have appreciated having my car washed after it being at the service center for 1.5 weeks clearly parked under a tree since it’s typically washe More

by DEVONJBEDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 27, 2025 -

City Limits Nissan responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 25, 2025

David was very nice , it was a pleasant visit ! ! 😊.. the amenities were good ... And the coffee was great More

by ramesh.roshini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

City Limits Nissan responded

We are glad to hear the Service team took great care of you, thank you for taking the time to tell us about it and here's to many more happy miles! Thank you, Jason Laguna General Manager

August 24, 2025

The service and attention is excellent, the staff is very friendly. I recommend the service More

by angelica.davalos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmanuel Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

City Limits Nissan responded

Thank you for taking the time out of your day to leave us a review, we appreciate you and hope to see you again soon! If you need anything, please don't hesitate to contact us. Thanks again and have a great week! Thank you, Jason Laguna General Manager

Aug 26, 2025 -

City Limits Nissan responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

August 24, 2025

I brought my vehicle in for an oil change and cabin and engine filter change. I mentioned I need to open the glove compartment since its broken. Last time I was called to go to the back and open it up. Gen More

by JAVI HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Ramirez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

City Limits Nissan responded

Thank you for leaving us your feedback, we are sorry to hear this service visit did not meet the top notch standards we set for ourselves and appreciate you taking the time to tell us about it. We will review this information and reach out to you shortly to see how we can turn your experience around. In the meantime if you'd like to include any additional information, please feel free to contact us at 512-444-1400 at your convenience. Thank you and have a great day. Jason Laguna General Manager

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