City Mitsubishi

I would rate a 0 star if I could. I purchased a car 4 weeks ago. The moment I left the lot customer service dropped to 000! Today I learned that the car I traded in hasn't been pai I purchased a car 4 weeks ago. The moment I left the lot customer service dropped to 000! Today I learned that the car I traded in hasn't been paid off after 4 weeks. My credit score dropped by 37 points and my 19 years 100 % payment history has been broken by this dealer. If you want to get ripped off and screwed at the same time that's the place to go. See Mr Roosevelt, he knows it all. More

I would like to give a zero-star review for this dealership. They tried to sell me a car that had been in 2 severe crashes with structural damage as a car with no accident history. When I confronted dealership. They tried to sell me a car that had been in 2 severe crashes with structural damage as a car with no accident history. When I confronted the salesperson ( Roosevelt Holloway), he claimed within 30 seconds that the auctioneer put the accidents on the record to reduce the price. This indicates that he knew about the accident history despite very clearly telling me a few minutes earlier that this car was clean and had no accidents. I would stay away from this dealership at all costs. Trying to commit carfax fraud. The car is a 2020 gray subaru outback limited and it is still listed on multiple websites as accident free vehicle as of 12/29/2023. More

Straight forward deal on a high end vehicle. Both front and back offices were professional, courteous and easy to deal with. Both front and back offices were professional, courteous and easy to deal with. More

This dealership has provided me with the absolute worst car buying experience of my life. I have an ongoing issue with this dealership for the past 8 months. It was written into the deal that their bod car buying experience of my life. I have an ongoing issue with this dealership for the past 8 months. It was written into the deal that their body shop would “fix the bumper” of the car I purchased. It’s been 8 months of unanswered calls and excuses. Anytime I do get to talk to someone, it’s someone else’s fault as to why we are in this situation. It’s in writing for them to do the work and they just won’t do it. If this unprofessional and unethical behavior continues, I will be taking legal action. Please save yourself the time and frustration by STAYING FAR AWAY from this unprofessional and unethical dealership More

5/20/23- Vehicle purchased from City Mitsubishi 6/14/23- Took the vehicle to Tom Bush BMW Orange Park for post purchase inspection. Service rep informed me that the vehicle had an oil Mitsubishi 6/14/23- Took the vehicle to Tom Bush BMW Orange Park for post purchase inspection. Service rep informed me that the vehicle had an oil leak which is under warranty. I was also informed that the 2 front tires were dry rotted, and the brakes were at unsafe driving condition. She explained to me that the dealership that I purchased from should have at minimum made sure the vehicle was in safe driving condition. I was charged for a pre-inspection (which I'm sure most dealerships do), but it seems that no inspection was actually done at City Mitsubishi. I immediately contacted my salesman and he stated that he knew City Mitsubishi was not going to cover the repairs, He told me he would call me back to see what if anything could be done. He did call back and told me I would need to come up with about $350 (or more) to repair the brakes. I told him no thank you and that I will be filing a complaint. I find it appalling that consumers are essentially being put in harm's way just to make a dollar. I travel in this vehicle with my young child and elderly father and could have easily been in an accident as soon as I drove of the car lot. I don't think a safe vehicle is too much to ask, as they would want the same for their family. More

Great dealership couldn't be happier they got me in a vehicle I never thought I could afford or deserve A God’s send is an understatement vehicle I never thought I could afford or deserve A God’s send is an understatement More

Tommy McBride was excellent and I came in from Daytona Beach to buy it !! 17 Challenger exactly what he told me when I arrived Beach to buy it !! 17 Challenger exactly what he told me when I arrived More

Tommy was very helpful in helping me purchase my SLC. He displayed great patience and found answers for my many questions.. The service manager also helped and provided me with the confidence to make t He displayed great patience and found answers for my many questions.. The service manager also helped and provided me with the confidence to make the purchase. I was very impressed with the professional attitude of the employees. Hope to deal again here! More

Great place. Tommy was an awesome sales representative. He was attentive to what i was looking for and very patient. Tommy was an awesome sales representative. He was attentive to what i was looking for and very patient. More

Great service, car wasn’t ready when I bought it due to port issues but good communication from sales team and car arrived beautifully port issues but good communication from sales team and car arrived beautifully More