City Toyota

City Toyota has a very quick check in process and completed my service in 1 hour! I am very impressed with their professionalism and respect for my time. The waiting lounge was very nice, almost luxu completed my service in 1 hour! I am very impressed with their professionalism and respect for my time. The waiting lounge was very nice, almost luxury car level in my opinion. And they have free coffee and pastries. All this and a very completive price on my service is what will keep me coming back. Thank you team City Toyota! More

I took my Toyota Seina to Daly City, City Toyota and had a great experience with the service department. The team was friendly, professional, and really took care of my vehicle. My service adviser was very a great experience with the service department. The team was friendly, professional, and really took care of my vehicle. My service adviser was very accommodating and went out of their way to make sure everything was handled smoothly. They took the time to explain the work being done and made sure I was comfortable with every step. It is clear they truly care about their customers and take pride in what they do. I left feeling confident and grateful for the excellent service. I highly recommend Daly City Toyota for anyone looking for a place that treats you right and takes great care of your car. More

Brought car in at 90K under extender warranty. Told technician about the display on the radio not working and going white when engine is warm. On that receipt I don't remember anything being writt Told technician about the display on the radio not working and going white when engine is warm. On that receipt I don't remember anything being written down when I got the vehicle back. When I drove it away, the screen worked. As soon as the engine warms up, it goes blank. A rep called me some months later and asked how the service was, I told him they didn't do any research on it but assumed it was working fine when they started the engine. I asked him to speak to City Toyota and call me back. He never did. A guy called me a few weeks ago to bring my car in for a regular service and I told him the same story. He never called me back. (Customer service and follow through is non existent). This time, I wrote the docket myself as one man said they were too busy as it was the end of the day, so I documented it on the docket. I spoke to the guy and we went through my explanation stating that it was still under warranty when I brought it back at 90K. This time they repaired the dome lights, left the plastic cover on the floor where the cover was for the internal fuse, and never put that back over the overhead bulbs. The technician (Javier) called me and he said it would be around $5k to replace it. I told him I complained when it was under warranty and he told me he would speak to his boss. Then an hour later I got an email to pick the car up, that I REFUSED the costly repair (I did not). I assumed he never spoke to his boss, or failed to note that on the document. I then complained to the guy with dyed hair where I paid for the service and he just said "oh really" and continued to tell me where to go to pick up the car. So in closing, two reps never called me back or followed up when I complained when they said they would. Two services never fixed the stereo issue and 1 never even checked and the last technician never spoke to his boss. Very very poor service especially due to the fact that I bought the car at that location. I will be making further complaints to the dealership and their management after I write this up. I would dearly like a response to this and a path forward for repair. I was even willing to purchase another front stereo and asked Javier to speak to his boss which again he did not. I lodged a complaint with Toyota Brand Engagement Center who gave me a reference number and informed me to contact City Toyota's Customer Relations Manager. When I called this morning 4/4/25, the lady said they didn't have a Customer Relations Manager, She wanted to pass me to Chris Hansen. I asked that I should email him first to explain the story and she "didn't have" his email address. So I'm now being lied to. To be fair, the technician has tried to reach out to me a couple of times but I was away. He never informed me of anything except to call him back. At this stage I need someone to call me and if I don't answer, provide some sort of explanation before I take this further. Regards Karl Doyle More

While Carl was great , the way the appointments are handled is very questionable. I had my appointment at 7:10am and I arrived on time and I had already at least 30 cars ahead. I asked one of the perso handled is very questionable. I had my appointment at 7:10am and I arrived on time and I had already at least 30 cars ahead. I asked one of the person who works there - no Carl-, if all those people had appointments ahead of me and he told me that some of them yes , other came without appointments and other came 2 hours before their appointments and they are all taking care of because "we tried to respect the scheduled appointment." Well... but apparently City Toyota would take anyone who comes first... essentially your appointment system is useless. I had to wait 2:30 - 3 hours for an oil change and this is not the first time, every time I made an appointment and there are people "without" appointments or way ahead of their appointments and City Toyota would take them all without caring about customers that made their appointment and come on time like me. I reviewed you with 1 start because there is not a 1/2 start. Just a waste of time to make an appointment, get in time to wait for hours because some people do whatever they want to get their car serviced. Don’t even bother to have an appointment system if you don’t honored the people who follows the rules Your appointment system is useless. More

The City Toyota Service Center for payments is the absolute worse customer service. You have to look for your Service Advisor to finish up paper work. Very inefficient way of making payments. Offer absolute worse customer service. You have to look for your Service Advisor to finish up paper work. Very inefficient way of making payments. Offers on-line payment but you still have to sign for what you paid for online. Also, the 3rd time I've been here that it takes more than 10 minutes to retrieve vehicle. I had to go to front desk twice to ask where my vehicle is. I went to Palo Alto Toyota Service Center and payment was seamless, and car was ready as indicated on text. I'd try giving this place a chance but customer service is horrible here. More

I wanted to express my deep appreciation for the outstanding service I received from KATE Yazerskaya when purchasing my car. From the very beginning, Kate has gone above and beyond to ensure an exce outstanding service I received from KATE Yazerskaya when purchasing my car. From the very beginning, Kate has gone above and beyond to ensure an exceptional experience. Truly standout professionalism, knowledge, and commitment. Kate took the time to hear me out, answered all my questions, and gave reflective suggestions that helped me make my decision. She made the process so smooth and free of stress, advising professionally and making sure that I was comfortable along every step. Her friendly and approachable manner, together with her genuine interest in helping customers, made a great difference. I felt valued throughout the process, and Kate made sure everything was taken care of so I could be fully satisfied with my purchase. I am very grateful for Kate's wonderful service and will highly recommend her to anyone seeking a smooth, positive car buying experience. Thank you, Kate, for all your hard work and dedication! More