City Toyota

In April of this year, we bought a used Toyota Sienna from City Toyota in Daly City. During the purchase, both the salesperson and the dealership's website displayed the car as having a clear title with from City Toyota in Daly City. During the purchase, both the salesperson and the dealership's website displayed the car as having a clear title with a mileage of over 60,000 miles. After a test drive, we paid for the vehicle in full. Little did we know that this marked the beginning of a nightmare. Following the purchase, we faced a prolonged delay in receiving the official transfer documents. When we communicated with the dealership, they claimed they needed more time to process the paperwork. Eventually, we received a temporary operating permit from the DMV, allowing us to use the vehicle temporarily. However, this permit was set to expire in August 2023. Upon inquiring further, the dealership revealed that the delay was due to an error in the recorded mileage. Instead of accurately reflecting 60,000 miles, it erroneously displayed 600,000 miles, preventing the completion of the paperwork. Upon understanding the reason, we made earnest attempts to communicate with City Toyota and their sales team. We hoped they would promptly correct the documents and resolve the issue. Regrettably, they repeatedly evaded responsibility and shifted blame to the DMV, instructing us to deal with the issue directly. Left with no other option, we visited the DMV ourselves. DMV staff explained that since individuals are not authorized to do this, dealers need to submit an application to correct the situation. Additionally, they required the dealer to provide specific documentation to resolve the issue. After receiving this information, we contacted the dealership again. However, they persisted in refusing to resolve the issue, offering various excuses and failing to take any specific steps. We returned to the DMV to seek a solution, as our temporary driver's license was soon to expire, which could have prevented us from using the vehicle legally. Despite numerous attempts to communicate with City Toyota, we have not been able to get a resolution. As there has been no progress on this matter, we do not know what to do or who to approach to resolve this issue? As the Temporary Operating Permit is about to expire, we are desperately pleading with Daly City Toyota to give a reasonable explanation and resolve this issue as soon as possible. We are perplexed as to why they are not taking responsibility for their mistake and leaving the vehicle we paid in full for about to become unusable ？？？？Putting the vehicle we paid full price for at risk? Is this their level of service? Is this their standard of sales behavior? More

Disappointing Service and Lack of Battery Repair Solutions at City Toyota I recently had an unfortunate experience with City Toyota in Daly City when I took my out-of-warranty Toyota RAV4 EV for Solutions at City Toyota I recently had an unfortunate experience with City Toyota in Daly City when I took my out-of-warranty Toyota RAV4 EV for diagnostics. My RAV4 EV is a fully electric vehicle developed by Toyota in collaboration with Tesla, featuring a Tesla motor and traction battery. About a month ago, I received a warning message prompting me to take my vehicle to a Toyota dealership. I chose City Toyota due to its proximity. Upon arrival, I left my car in their care. However, some strange things began to happen. Firstly, the diagnostic cost increased from $220 to $675. More concerning, my previously drivable car became undrivable. Two weeks later, I was informed that the battery was dead and required replacement at a staggering cost of $18,000. There were no alternative solutions offered, and I was left wondering if things were really that dire. I decided to do some research and found a garage that identified the issue, which could be fixed with a $175 part and labor costs. After paying $675 to Toyota for diagnostics, I couldn't help but wonder why they would take my car in if they couldn't offer a real repair solution. Were they only providing diagnostics without repair services? Though I don't blame the staff, I do believe that Toyota should have done more to provide clients with feasible solutions for battery repair. I would have expected them to collaborate with Tesla or direct customers to third-party repair shops specializing in electric vehicles. Seeing brand new electric vehicles in City Toyota's showroom makes me question their commitment to customers. Can I trust Toyota to repair my car when it's out of warranty? Are they selling ticking time bombs with batteries that become unusable after the warranty expires? Battery repair should be part of their service offering, just like transmission or motor repair. This experience has left me disappointed and questioning Toyota's dedication to its electric vehicle customers. More

This City Toyota service department sucks. Waited long time at least half an hour while in the car, there were 3people just walking around w one tablet (only one person is designated to help a Waited long time at least half an hour while in the car, there were 3people just walking around w one tablet (only one person is designated to help and not even courteous enough to talk to you till I was trying to get their attention and never bothered to walk up and deliberately ignoring my presence. I went inside to the service advisor Winston Lam and said it won’t be fixed till Monday 4-17 and and he said it’s due to potholes and whatever. I told him my 2023 Toyota Camry w just 4500 miles on it just got its first service last Friday 4/7/23 as we are due for a long trip today. No one checked the tires it has a big bubble on the rear right tire it sat in the driveway after we drove out from their service dept till we washed it this morning and noticed the big bubble. The service advisor says we have to pay at least $350 and won’t be serviced till monday. We have a planned trip today to Lake Tahoe and cancelled our trip and reservations as it’s my wife’s bday celebration and practically ruined our weekend. We bought 2 Toyota vehicles from Dominic in Sales in this dealership the last 10 months and he provided us elite and awesome skills to get us back to him but they cannot have a service department w ineffective and unprofessional service people. I instead went by to Wheelworks bought a tire replacement for just $199.95 different Bridgestone tire as they said they no longer carry the Toyota Camry’s particular Bridgestone Utopia tire meaning it’s discontinued or are defective. Why is Toyota providing tires that are of inferior quality? And this dealership won’t have the time to replace or recall these tires. Very very disappointed on this. Thinking about moving to another dealership in the South Bay for better services and warranty. More

Reluctantly I do but to much pressure was put on me to buy immediately or I’ll loose the deal not good buy immediately or I’ll loose the deal not good More

Called and emailed about a price we found online and we drove so far to get the car once we arrived they said, oh yes, we have that one but we forgot to mention it has an upgraded security system in which drove so far to get the car once we arrived they said, oh yes, we have that one but we forgot to mention it has an upgraded security system in which costs more so we can't give you that price. That had no other cars at the lower price, pure bait and switch kept us there forever with a 2 year old a complete and utter nightmare. Drive a few miles and go somewhere else with higher ratings. More